An error occurred installing IOS 10.2.1

Not sure if this is anything to do with the problem but a couple of weeks ago on my iPhone 6 I was deleting a few pictures and then I watched all my pictures delete themselves before my very eyes, and then all of a sudden they started coming back (minus my albums). Since then like I say I don't know if this has anything to do with it but I cannot download the new 10.2.1 software to my phone.

I have reset network settings, deleted from storage the software update, done a refresh when you hold the buttton instead of turning the phone off, have over 1gb of space which is masses compared to the actual software update itself but it's still not working. I have deleted loads, apps, pictures just to make sure I had plenty of room. Every time I do it it says unable to install update, an error occurred installing iOS 10.2.1.

Can anyone help? Never had a problem before, my phones only a year old, on 02. The photo attached is when it was charging but I've tried with 100%, charging, not charging. I am just clueless what else I can do without wiping everything .... turn it off, on, retry later, it just won't work :(

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Posted on Feb 5, 2017 8:31 AM

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An error occurred installing IOS 10.2.1

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