iPhone 7 plus Bluetooth issues

Question

PMano Author

Level 1

9 points

iPhone 7 plus Bluetooth issues

PROBLEM:

Bluetooth audio from the iPhone 7 Plus

Bluetooth audio connected to Car stereo, mazdaspeed 3 tech pkg. ---iPhone 4, 4s, 5, 5s, 6, 6s. No issues.

Bluetooth audio connection to ONE or TWO UE MEGABOOM speakers. ---iPhone 5, 5s, 6, 6s. No issues.

Bluetooth audio connection to Bose soundtouch 30 III. ---iPhone 5, 5s, 6, 6s. No issues.

ALL of the above will not work consistently with the iPhone 7 Plus.

In EACH case above the audio will skip, speedup, skip, and make noises ( crackling )

When using another Bluetooth device such as the DJI OSMO Mobile, it freaks out if anything else bluetooth is around IE my car BT. Or while playing music if the BT toothbrush is turned on but not paired it also freaks out. 'Freaking out' is separate from the already ongoing issues aforementioned.

TROUBLESHOOTING executed by me:

Turn off each the iPhone 7+ or the bluetooth audio host device.

Re-pair the iPhone 7+ to host BT audio device.

Uninstall software for host BT audio device.

Do not flag or delete this post, it clearly states the PROBLEM and the TROUBLESHOOTING, I am asking for a SOLUTION.

SOLUTION: ?

This is a 1000$+ phone. Apple fix it, now.

iPhone 7 Plus, iOS 10.2.1, 128GB

Posted on Feb 5, 2017 9:43 AM

Reply

Answer 1

Jonathan UK

Level 10

164,015 points

Feb 5, 2017 10:08 AM in response to PMano

Hi

You are not talking to Apple here - this is a user-based technical support community.

Given the steps that you have already tried, I suggest that you contact Apple Support, make a Genius Bar reservation or visit an Apple Authorised Service Provider, including with a view to having your iPhone checked and, if recommended, serviced / replaced under warranty:

iPhone Service Answer Center - Apple Support

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Answer 2

May 22, 2017 6:32 AM in response to PMano

There are a whole bunch of topics about this bluetooth issue. Apple seems to be still trying (or not) to fix this problem. I don't know if software (iOS updates) can fix this. In the US there are 2 different types of iPhones and different modems. In The Netherlands we only have the Intel crap (model A1778)...!

Come on Apple!!! Please provide us with some info...!!!

Re: iPhone 7 Bluetooth connectivity with Ford SYNC malfunctions

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Answer 3

PCidiot

Level 1

49 points

Feb 15, 2017 1:26 PM in response to PMano

I have exactly the same problem. I brought it in to the store and it passed all diagnostic tests so they gave me a new phone. They told me to set it up as new and not restore from a backup just in case. For a few days it seemed like it was fixed but it's doing it again. Four sets of headphones, 3 speakers, and my car stereo. I keep hoping with each update that it gets fixed. Considering dropping back down to the 6s+ until it gets resolved.

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Answer 4

PCidiot

Level 1

49 points

Feb 15, 2017 1:47 PM in response to PMano

One thing I read online that could be connected is the modem. The Intel modems on the AT&T and T-Mobile versions are not as good as the Qualcomm versions and the BT and LTE radios interfere with each other. I have the Intel model so I'm screwed right now.

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