itunes 12.5.5.5 - library now empty?

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Level 1

21 points

itunes 12.5.5.5 - library now empty?

Hi ... sure hope you can help!

I updated iTunes today to 12.5.5.5 and when I opened iTunes to play some music, all my music is missing from my library, except for the last 2 tunes that I played before the update.

I was also surprised, via a message within the library, that somehow my music has ended up in iCloud Music library (I don't recall ever using this Apple service).

How do I get my music back? Any advice much appreciated.

I should also note that I immediately went to my iPhone and to my consternation, all the music on my iPhone 6 no longer resides on my iPhone but has to be individually downloaded from the cloud? How do I download all of it at once?

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Feb 5, 2017 2:02 PM

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Answer 1

Limnos

Level 10

428,039 points

Feb 5, 2017 2:03 PM in response to Stu593

ASC user turingtest2 help document: Empty/corrupt iTunes library after upgrade/crash - https://discussions.apple.com/docs/DOC-6561

If you don't see your entire library after you update iTunes on your Mac or PC - https://support.apple.com/kb/HT203225

Sept. 2016 - https://discussions.apple.com/thread/7690304 - you may also need to sign into iCloud again.

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Answer 2

Limnos

Level 10

428,039 points

Feb 22, 2017 8:19 PM in response to budspwr

I don't think anyone can trace it to a specific cause. You could probably do it again and it wouldn't happen. If it were happening to millions of users there could be a bug but it's just a handful relative to the total number of iTunes updates taking place. It's just a good example of why it is a good idea to backup your hard drive before doing any major software updates.

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Answer 3

Stu593 Author

Level 1

21 points

Feb 5, 2017 2:20 PM in response to Limnos

Thank you Limnos! Really appreciate you directing me to those links. All the best!

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Answer 4

budspwr

Level 1

16 points

Feb 22, 2017 2:34 PM in response to Stu593

Thanks Limnos for your help in solving my dilemma as well. Seems a few of us have had this problem so that redirect was the answer. Can it be explained how the problem occurred?

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Answer 5

budspwr

Level 1

16 points

Feb 25, 2017 7:32 AM in response to Limnos

Thanks, Limnos, for the update. I would suppose it depends much on the type/vintage of the computer in question.

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