You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Are my chargers under warranty?

I noticed recently that my charging cable started coming apart at the start of the lighting portion is that still under my warranty?

iPad Pro, iOS 10.2

Posted on Feb 6, 2017 6:48 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 6, 2017 7:01 PM

Hi


Apple cables are covered against defects in materials and workmanship under Apple's One-Year Limited Warranty.


If a cable fails under normal use, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having it checked and, if agreed by Apple, replaced under warranty:



Note that the warranty does not cover accidental damage, nor does it cover damage caused by misuse or using the cable outside Apple's guidelines.


Apple's handling instructions for the Lightning to USB Cable include:


"Certain usage patterns can contribute to the fraying or breaking of cables. The Lightning to USB Cable, like any other metal wire or cable, is subject to becoming weak or brittle if repeatedly bent in the same spot. Aim for gentle curves instead of angles in the cable. Regularly inspect the cable and connector for any kinks, breaks, bends, or other damage. Should you find any such damage, discontinue use of the Lightning to USB Cable."


http://help.apple.com/iphone/9/#/iphbbe12ba1

"When you unplug a cable from your product, a power source, or an AC adapter, hold on to the connector at the end of the cable."

Using Apple power adapters, cables, and duckheads with Apple products - Apple Support

2 replies
Question marked as Top-ranking reply

Feb 6, 2017 7:01 PM in response to GonzalesJoseph1988

Hi


Apple cables are covered against defects in materials and workmanship under Apple's One-Year Limited Warranty.


If a cable fails under normal use, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having it checked and, if agreed by Apple, replaced under warranty:



Note that the warranty does not cover accidental damage, nor does it cover damage caused by misuse or using the cable outside Apple's guidelines.


Apple's handling instructions for the Lightning to USB Cable include:


"Certain usage patterns can contribute to the fraying or breaking of cables. The Lightning to USB Cable, like any other metal wire or cable, is subject to becoming weak or brittle if repeatedly bent in the same spot. Aim for gentle curves instead of angles in the cable. Regularly inspect the cable and connector for any kinks, breaks, bends, or other damage. Should you find any such damage, discontinue use of the Lightning to USB Cable."


http://help.apple.com/iphone/9/#/iphbbe12ba1

"When you unplug a cable from your product, a power source, or an AC adapter, hold on to the connector at the end of the cable."

Using Apple power adapters, cables, and duckheads with Apple products - Apple Support

Are my chargers under warranty?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.