random reboots and Cisco AnyConnect

Unfortunately my university VPN is setup with 3.x and was not upgraded to 4.x. I don't see anyway to upgrade to 4.x myself as a user.

But I think I found a way around the problem. I obtained the PCF file for our VPN and was able to setup a VPN access through macOS Network Settings without using Cisco AnyConnect (by following the instructions here http://tedwise.com/2010/03/30/setup-a-cisco-vpn-in-osx-using-a-pcf-file )

I have completely removed Cisco AnyConnect from my Mac. Hopefully, this resolves the problem.

Looks like Cisco is not the culprit. The computer rebooted again, this time with a panic log. I already wiped once the drive and did a clean install of the OS (importing only user data). I really don't know what the next step should be. I wonder if it's a hardware issue. I would appreciate your help with this.

Anonymous UUID: F5877A3F-ED57-4F0D-C736-FD35E0872B80

Thu Feb 9 19:28:16 2017

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f917066eb): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/Ap pleACPIPlatform-254.31.2/AppleACPIPlatformPower.cpp:1972

Backtrace (CPU 0), Frame : Return Address

0xffffff92252dbbb0 : 0xffffff800e8f210c

0xffffff92252dbc30 : 0xffffff7f917066eb

0xffffff92252dbc90 : 0xffffff7f917062ce

0xffffff92252dbce0 : 0xffffff7f91709d47

0xffffff92252dbd00 : 0xffffff800eedd12e

0xffffff92252dbd60 : 0xffffff800ef0793e

0xffffff92252dbde0 : 0xffffff800eea751c

0xffffff92252dbe50 : 0xffffff800eea46a4

0xffffff92252dbeb0 : 0xffffff800eea13d2

0xffffff92252dbef0 : 0xffffff800eea1252

0xffffff92252dbf30 : 0xffffff800eebce91

0xffffff92252dbf80 : 0xffffff800eebc5ec

0xffffff92252dbfb0 : 0xffffff800e8a0af7

Kernel Extensions in backtrace:

com.apple.driver.AppleACPIPlatform(5.0)[867C81BE-EA01-3A65-89F4-06D78E6514CA]@0 xffffff7f916fb000->0xffffff7f9175afff

dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xfffff f7f8f405000

dependency: com.apple.iokit.IOPCIFamily(2.9)[57960DC6-4099-31BC-9B47-52CD647779C7]@0xffffff 7f8f132000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

16D32

Kernel version:

Darwin Kernel Version 16.4.0: Thu Dec 22 22:53:21 PST 2016; root:xnu-3789.41.3~3/RELEASE_X86_64

Kernel UUID: C67A8D03-DEAC-35B8-8F68-06FF7B687215

Kernel slide: 0x000000000e600000

Kernel text base: 0xffffff800e800000

__HIB text base: 0xffffff800e700000

System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)

System uptime in nanoseconds: 32398221572516

last loaded kext at 16109416341896: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f92c91000, size 32768)

last unloaded kext at 14952077248570: com.apple.driver.usb.cdc.ecm 5.0.0 (addr 0xffffff7f92c05000, size 49152)

loaded kexts:

com.apple.filesystems.afpfs 11.0.4

com.apple.nke.asp-tcp 8.0.1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.14

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHIDALSService 1

com.apple.driver.AppleHDA 278.56

com.apple.driver.AppleGraphicsDevicePolicy 3.13.79

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.kext.AMDFramebuffer 1.4.8

com.apple.iokit.IOBluetoothSerialManager 5.0.3f1

com.apple.driver.AppleIntelSKLGraphics 10.2.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.kext.AMDRadeonX4100 1.4.8

com.apple.driver.AppleHV 1

com.apple.driver.AppleMuxControl 3.13.79

com.apple.driver.AppleMCCSControl 1.2.15

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.2

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.kext.AMD9500Controller 1.4.8

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.30.3

com.apple.driver.AppleTopCaseHIDEventDriver 104

com.apple.driver.AirPort.Brcm4360 1130.3.1a5

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleXsanScheme 3

com.apple.driver.usb.cdc.acm 5.0.0

com.apple.driver.usb.cdc.ecm 5.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.3f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.3f1

com.apple.driver.DspFuncLib 278.56

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOBluetoothFamily 5.0.3f1

com.apple.iokit.IOSurface 153.3

com.apple.driver.AppleSSE 1.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.AppleHDAController 278.56

com.apple.iokit.IOHDAFamily 278.56

com.apple.iokit.IOAudioFamily 205.12

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 513.1

com.apple.driver.AppleGraphicsControl 3.13.79

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOAcceleratorFamily2 289.32

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSerialFamily 11

com.apple.kext.AMDSupport 1.4.8

com.apple.AppleGraphicsDeviceControl 3.13.79

com.apple.iokit.IOGraphicsFamily 513.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 394.30.2

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleHIDKeyboard 197

com.apple.driver.AppleMultitouchDriver 368.7

com.apple.driver.AppleInputDeviceSupport 76.4

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltDPInAdapter 4.6.1

com.apple.driver.AppleThunderboltDPAdapterFamily 4.6.1

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.1

com.apple.driver.AppleHSSPISupport 49

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleThunderboltNHI 4.1.8

com.apple.driver.AppleHPM 3.0.9

com.apple.iokit.IOThunderboltFamily 6.3.3

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.41.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Thanks. For some reason it does not create panic logs every time reboots happen.

I just spent an hour on the phone with Apple Care. They were not particularly interested in the panic log. They want me to erase everything, re-install the OS, and use the computer for a while without importing my user data or installing any non-apple software. Looks like I have no choice but do that. They are not willing to go any further before that's done.

Reinstalling the OS did not help, the issue was still there. Cisco is obviously not the problem, as the computer keeps crashing.

I took the computer to an Apple Store for testing, which discovered nothing.

A senior Apple Care advisor authorized a replacement of the logic board. I picked up the computer after the replacement of the board a couple of days ago. The OS has been wiped and re-installed (they say that the SSD is built into the logic board and replaced with it).

The computer worked for two days until it WindowServer crashed when switching between users. I've been experiencing this issue from the start along with kernel panic and reboots: when switching between logged-in accounts using the touch bar, the computer would log out all users and generate a crash log (see below).

When that happened last time, the computer did not have any non-Apple software, I also did not use the Migration Assistant and moved my data manually.

I spoke with the same Apple Care advisor again, and they want to do another replacement of the logic board. By the first replacement of the logic board not only did not do anything to resolve the problem but maybe even made things worse: now the computer from time to time makes weird cracking/popping noises. I can't say if they come from the speakers or are mechanical.

Anyways, I don't think I have a choice but take it for the replacement of the logic board again. It's been a very frustrating experience so far, but I'm determined to keep working with them until they either fix my computer or replace it with a new one.

Process: WindowServer [163]

Path: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/Windo wServer

Identifier: WindowServer

Version: 600.00 (13)

Code Type: X86-64 (Native)

Parent Process: launchd [1]

Responsible: WindowServer [163]

User ID: 88

Date/Time: 2017-02-27 15:55:59.998 -0800

OS Version: Mac OS X 10.12.3 (16D32)

Report Version: 12

Anonymous UUID: 1EDDFE40-1A58-DD0C-96F9-BC8A52D9CA3F

Sleep/Wake UUID: 6641AF10-063A-42E1-BC9A-CF74FA7B9E3C

Time Awake Since Boot: 17000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

Assertion failed: (CGSDisplayDevIsOnline(display)), function WSCanonicalMirrorMasterForDisplayDevice, file /Library/Caches/com.apple.xbs/Sources/CoreDisplay/CoreDisplay-28.10/CoreDisplay /IODisplay/Display.c, line 1321.

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib

Sorry for the basic question, but are kernel panic logs marked with a special extension or do I need to look into every log to see if there is the pard panic in it?

Thanks

Thanks, but there are no kernel panic logs

There are no kernel panic logs, does it mean that something else is causing restarts? Is there anyway to track the source of the problem?