random reboots and Cisco AnyConnect

I would appreciate your help with the following problem. It seems that AnyConnect Client software 3.1.100.10 that my university uses for VPN causes random reboots on my MacBook Pro running Sierra OS. Here's a few lines from the system.log just prior to a recent reboot:


Feb 5 15:15:23 VMrMBP17 acvpnagent[43]: Function: getInterfaces File: ../../vpn/Common/Utility/NetInterface_unix.cpp Line: 1330 missing PPP destination address for interface "utun6". Check profile PPPExclusion (set to Automatic?) or contact your administrator.

Feb 5 15:15:26 VMrMBP17 diagnosticd[236]: Streaming server Unresponsive

Feb 5 15:15:26 VMrMBP17 com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.system): System reboot initiated by: eoshostd.192<-launchd.1


In addition to reboots, I'm also experiencing problems when switching user accounts: the system sometimes would just logout all users from the Mac. The system.log file is filled with VPN error messages. Please, see below. I'm wondering if it's a know problem and if there is a solution.


Thanks


Feb 6 10:26:39 VMrMBP17 acvpnui[1410]: Function: startParser File: ../../vpn/Common/Xml/CVCSaxParser.cpp Line: 157 Invoked Function: xmlCreateFileParserCtxt Return Code: -33554427 (0xFE000005) Description: GLOBAL_ERROR_NULL_POINTER

Feb 6 10:26:39 VMrMBP17 acvpnui[1410]: Function: LoadStatusFromConfigFile File: ../../vpn/PhoneHome/PhoneHomePluginImp.cpp Line: 305 Invoked Function: XmlParser::parseFile Return Code: -33554423 (0xFE000009) Description: GLOBAL_ERROR_UNEXPECTED

Feb 6 10:26:39 VMrMBP17 acvpnui[1410]: Function: startParser File: ../../vpn/Common/Xml/CVCSaxParser.cpp Line: 157 Invoked Function: xmlCreateFileParserCtxt Return Code: -33554427 (0xFE000005) Description: GLOBAL_ERROR_NULL_POINTER

Feb 6 10:26:39 VMrMBP17 acvpnui[1410]: Function: LoadStatusFromConfigFile File: ../../vpn/PhoneHome/PhoneHomePluginImp.cpp Line: 305 Invoked Function: XmlParser::parseFile Return Code: -33554423 (0xFE000009) Description: GLOBAL_ERROR_UNEXPECTED

Feb 6 10:26:39 VMrMBP17 acvpnui[1410]: Function: startParser File: ../../vpn/Common/Xml/CVCSaxParser.cpp Line: 157 Invoked Function: xmlCreateFileParserCtxt Return Code: -33554427 (0xFE000005) Description: GLOBAL_ERROR_NULL_POINTER

Feb 6 10:26:39 VMrMBP17 acvpnui[1410]: Function: LoadStatusFromConfigFile File: ../../vpn/PhoneHome/PhoneHomePluginImp.cpp Line: 305 Invoked Function: XmlParser::parseFile Return Code: -33554423 (0xFE000009) Description: GLOBAL_ERROR_UNEXPECTED

Feb 6 10:54:26 VMrMBP17 acvpnagent[43]: Function: getInterfaces File: ../../vpn/Common/Utility/NetInterface_unix.cpp Line: 1330 missing PPP destination address for interface "utun0". Check profile PPPExclusion (set to Automatic?) or contact your administrator.

Feb 6 10:54:26 VMrMBP17 acvpnagent[43]: Function: getInterfaces File: ../../vpn/Common/Utility/NetInterface_unix.cpp Line: 1330 missing PPP destination address for interface "utun1". Check profile PPPExclusion (set to Automatic?) or contact your administrator.

Feb 6 10:54:26 VMrMBP17 acvpnagent[43]: Function: getInterfaces File: ../../vpn/Common/Utility/NetInterface_unix.cpp Line: 1330 missing PPP destination address for interface "utun2". Check profile PPPExclusion (set to Automatic?) or contact your administrator.

Feb 6 10:54:26 VMrMBP17 acvpnagent[43]: Function: getInterfaces File: ../../vpn/Common/Utility/NetInterface_unix.cpp Line: 1330 missing PPP destination address for interface "utun3". Check profile PPPExclusion (set to Automatic?) or contact your administrator.

Feb 6 10:54:28 VMrMBP17 acvpnagent[43]: Function: getInterfaces File: ../../vpn/Common/Utility/NetInterface_unix.cpp Line: 1330 missing PPP destination address for interface "utun1". Check profile PPPExclusion (set to Automatic?) or contact your administrator.

Feb 6 10:54:28 VMrMBP17 acvpnagent[43]: Function: getInterfaces File: ../../vpn/Common/Utility/NetInterface_unix.cpp Line: 1330 missing PPP destination address for interface "utun1". Check profile PPPExclusion (set to Automatic?) or contact your administrator.

Feb 6 10:54:28 VMrMBP17 acvpnagent[43]: Function: getInterfaces File: ../../vpn/Common/Utility/NetInterface_unix.cpp Line: 1330 missing PPP destination address for interface "utun3". Check profile PPPExclusion (set to Automatic?) or contact your administrator.

Feb 6 10:54:28 VMrMBP17 acvpnagent[43]: Function: internalReadSocket File: ../../vpn/Common/IPC/UdpTcpTransports_unix.cpp Line: 497 Invoked Function: ::read Return Code: -31588336 (0xFE1E0010) Description: SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system or a remote peer.

Feb 6 10:54:28 VMrMBP17 acvpnagent[43]: Function: callbackHandler File: ../../vpn/Common/IPC/SocketTransport.cpp Line: 1721 Invoked Function: CSocketTransport::internalReadSocket Return Code: -31588336 (0xFE1E0010) Description: SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system or a remote peer.

Feb 6 10:54:28 VMrMBP17 acvpnagent[43]: Function: OnSocketReadComplete File: ../../vpn/Common/IPC/IPCTransport.cpp Line: 900 Invoked Function: CSocketTransport::readSocket Return Code: -31588336 (0xFE1E0010) Description: SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system or a remote peer.

Feb 6 10:54:28 VMrMBP17 acvpnagent[43]: Function: OnIpcMessageReceived File: ../../vpn/Common/IPC/IPCDepot.cpp Line: 1047 Invoked Function: CIpcTransport::OnSocketReadComplete Return Code: -31588336 (0xFE1E0010) Description: SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system or a remote peer.

Feb 6 10:54:28 VMrMBP17 acvpnagent[43]: Function: SetAnyConnectGUIKeepAlive File: ../../vpn/Common/Utility/LoginUtils.cpp Line: 369 remove() failure: No such file or directory

Feb 6 10:54:28 VMrMBP17 acvpnagent[43]: Function: OnMasterAppDeregistrationWithDepot File: ../../vpn/Agent/MainThread.cpp Line: 3868 Invoked Function: CLoginUtils::SetAnyConnectGUIKeepAlive Return Code: -28246002 (0xFE51000E) Description: LOGINUTILS_ERROR_REMOVE

MacBook Pro, iMac, Mac OS X (10.6.4), Time Capsule, iPhone 3Gs, iPad

Posted on Feb 7, 2017 1:39 PM

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random reboots and Cisco AnyConnect

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