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User profile for user: natwooddraws
natwooddraws Author
User level: Level 1
8 points

Mac Crashing Daily - Panic Report

Hi everyone, I'm a regular Mac user (at work and home) and have been for over 10 years, but recently my late 2013 iMac 27-inch at home has developed a problem that I've only had occasionally in the past before. Every day for the past few weeks, when I've woken my Mac up from sleep, it tells me it has been restarted because of a problem, and gives me a panic report.


I've tried unplugging various peripherals as I've read that these can be causing the problem, but not found anything to have worked yet. My iMac seems to be running quite slow as well, particularly when doing things like opening up the System Preferences (things that usually open instantly).


Here's a description of my spec:

macOS Sierra 10.12.3
3.2GHz Intel Core i5

24GB 1600 MHz DDR3

Hard disk has 527GB available


Here is a link to the Panic Report: https://www.dropbox.com/s/zb01u4gb604442v/error%20report.txt?dl=0

Would anybody be able to tell me what the problem could be? Thanks in advance!

iMac, macOS Sierra (10.12.3)

Posted on Feb 8, 2017 10:51 AM

Reply
20 replies
User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
143,820 points

Feb 8, 2017 11:05 AM in response to natwooddraws

You did not submit any panic report. If you are experiencing Kernel Panics then please post your last KP report using the instructions in Mac OS X: How to log a kernel panic - Apple Support


Other wise, please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.


If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.

Reply
User profile for user: natwooddraws
natwooddraws Author
User level: Level 1
8 points

Feb 8, 2017 11:20 AM in response to rkaufmann87

Sorry I meant the kernel report is a dropbox link. Here is my EtreCheck:

EtreCheck version: 3.1.5 (343)

Report generated 2017-02-08 19:19:59

Download EtreCheck from https://etrecheck.com

Runtime 4:30

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is restarting


Hardware Information:ⓘ

iMac (27-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 (i5-4570) CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information:ⓘ

NVIDIA GeForce GT 755M - VRAM: 1024 MB

iMac 2560 x 1440


System Software:ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: less than an hour


Disk Information:ⓘ

APPLE HDD WD10EZES-40UFAA0 disk0 : (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (525.53 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Hewlett-Packard HP LaserJet 1020

Western Digital Ext HDD 1021


Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus


Configuration files:ⓘ

/etc/sysctl.conf - File exists but not expected


Gatekeeper:ⓘ

Mac App Store and identified developers


Kernel Extensions:ⓘ

/Library/Application Support/Hotspot Shield

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2015-01-19) [Support]


/System/Library/Extensions

[not loaded] com.native-instruments.driver.NIUSBDeviceHelper (1.1.0 (R50) - SDK 10.7 - 2017-02-02) [Support]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2017-02-02) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.8-2 - SDK 10.9 - 2017-02-02) [Support]


Startup Items:ⓘ

HP IO: Path: /Library/StartupItems/HP IO

HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

Startup items no longer function in OS X Yosemite or later


System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 179 Apple tasks

[running] 93 Apple tasks


System Launch Daemons:ⓘ

[not loaded] 37 Apple tasks

[loaded] 172 Apple tasks

[running] 102 Apple tasks


Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2017-01-11) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-10) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-10-31) [Support]

[running] com.avg.Antivirus.gui.plist (2017-02-08) [Support]

[failed] com.extensis.FMCore.plist (2014-09-14) [Support] - /Applications/Suitcase Fusion 5.app/Contents/Resources/FMCore: Executable not found!

[running] com.robohippo.HippoConnectAgent.plist (2012-03-20) [Support]

[running] com.tvmobili.artwork.plist (2017-02-08) [Support]

[running] com.wacom.wacomtablet.plist (2014-03-31) [Support]


Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-10) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-10) [Support]

[loaded] com.adobe.SwitchBoard.plist (2012-11-12) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-10-31) [Support]

[running] com.adobe.agsservice.plist (2017-02-01) [Support]

[loaded] com.adobe.fpsaud.plist (2016-03-19) [Support]

[loaded] com.adobe.versioncueCS3.plist (2007-11-05) [Support]

[loaded] com.anchorfree.ajaxserver.plist (2013-11-08) [Support]

[running] com.autodesk.backburner_manager.plist (2013-02-04) [Support]

[running] com.autodesk.backburner_server.plist (2013-02-04) [Support]

[loaded] com.autodesk.backburner_start.plist (2013-02-04) [Support]

[loaded] com.avg.Antivirus.crashpad.plist (2017-01-11) [Support]

[running] com.avg.Antivirus.infosd.plist (2017-01-11) [Support]

[running] com.avg.Antivirus.services.plist (2017-01-11) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[not loaded] com.robohippo.HippoConnectDaemon.plist (2012-03-20) [Support]

[running] com.tvmobili.tvmobilisvcd.plist (2017-02-08) [Support]


User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2017-01-11) [Support]

[loaded] com.adobe.ARM.[...].plist (2016-02-09) [Support]

[running] com.amazon.music.plist (2017-01-29) [Support]

[loaded] com.facebook.videochat.[redacted].plist (2016-12-20)

[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]

[running] com.spotify.webhelper.plist (2016-12-10) [Support]

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2010-09-21) [Support]


User Login Items:ⓘ

Dropbox Application

(/Applications/Dropbox.app)


Internet Plug-ins:ⓘ

Easy-WebPrint EX: 1.1.0 (2011-06-17) [Support]

Flip4Mac WMV Plugin: 2.2.1.11 (2008-08-15) [Support]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-03-31) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-10-31) [Support]

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-01-19) [Support]

Silverlight: 5.1.40728.0 - SDK 10.6 (2015-10-04) [Support]

QuickTime Plugin: 7.7.3 (2016-12-30)

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) Outdated! Update

iPhotoPhotocast: 7.0 (2008-11-10)

SharePointBrowserPlugin: 14.0.1 (2010-10-12) [Support]

AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-01-19) [Support]

EPPEX Plugin: 3.0.5.0 (2009-07-30) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.7 (2014-01-13) Check version


User internet Plug-ins:ⓘ

fbplugin_1_0_3: Unknown (2010-02-26) [Support]


Safari Extensions:ⓘ

searchtab - Roby Strand - http://www.yahoo.com (2014-11-25)


3rd Party Preference Panes:ⓘ

Adobe Version Cue CS3 (2007-11-05) [Support]

Flash Player (2016-03-19) [Support]

Flip4Mac WMV (2008-08-15) [Support]

Perian (2011-07-23) [Support]

Quark Update Preferences (2014-11-04) [Support]

WacomTablet (2014-05-01) [Support]


Time Machine:ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 473.82 GB

Destinations:

Backups [Local]

Total size: 749.72 GB

Total number of backups: 48

Oldest backup: 11/12/2016, 01:37

Last backup: 08/02/2017, 18:47

Size of backup disk: Too small

Backup size 749.72 GB < (Disk used 473.82 GB X 3)


Top Processes by CPU:ⓘ

24% Google Chrome Helper(7)

9% WindowServer

8% Google Chrome

4% kernel_task

2% CEPHtmlEngine Helper(5)


Top Processes by Memory:ⓘ

1.28 GB kernel_task

1008 MB Google Chrome Helper(6)

541 MB Adobe Illustrator

418 MB CEPHtmlEngine Helper(5)

369 MB thunderbird


Virtual Memory Information:ⓘ

16.62 GB Available RAM

7.32 GB Free RAM

7.38 GB Used RAM

9.31 GB Cached files

0 B Swap Used


Diagnostics Information:ⓘ

Feb 8, 2017, 06:24:35 PM /Library/Logs/DiagnosticReports/Kernel_2017-02-08-182435_[redacted].panic [Details]

Feb 8, 2017, 06:24:01 PM Self test - passed

Feb 6, 2017, 07:21:16 PM /Library/Logs/DiagnosticReports/PDApp_2017-02-06-192116_[redacted].hang

/Library/Application Support/Adobe/*/PDApp.app/Contents/MacOS/PDApp

Feb 6, 2017, 07:01:56 PM /Library/Logs/DiagnosticReports/Kernel_2017-02-06-190156_[redacted].panic [Details]

Feb 2, 2017, 02:03:26 AM /Library/Logs/DiagnosticReports/Kernel_2017-02-02-020326_[redacted].panic [Details]

Jan 31, 2017, 02:10:30 PM /Library/Logs/DiagnosticReports/Kernel_2017-01-31-141030_[redacted].panic [Details]

Jan 31, 2017, 12:38:23 PM /Library/Logs/DiagnosticReports/Kernel_2017-01-31-123823_[redacted].panic [Details]

Jan 27, 2017, 11:06:24 AM /Library/Logs/DiagnosticReports/Kernel_2017-01-27-110624_[redacted].panic [Details]

Jan 26, 2017, 02:05:08 PM /Library/Logs/DiagnosticReports/Kernel_2017-01-26-140508_[redacted].panic [Details]

Jan 26, 2017, 07:20:42 AM /Library/Logs/DiagnosticReports/Kernel_2017-01-26-072042_[redacted].panic [Details]

Jan 25, 2017, 03:19:19 PM /Library/Logs/DiagnosticReports/Kernel_2017-01-25-151919_[redacted].panic [Details]

Jan 23, 2017, 03:19:04 PM /Library/Logs/DiagnosticReports/Kernel_2017-01-23-151904_[redacted].panic [Details]

Jan 21, 2017, 12:03:50 PM /Library/Logs/DiagnosticReports/Kernel_2017-01-21-120350_[redacted].panic [Details]

Jan 21, 2017, 10:33:50 AM /Library/Logs/DiagnosticReports/Kernel_2017-01-21-103350_[redacted].panic [Details]

Jan 21, 2017, 09:02:14 AM /Library/Logs/DiagnosticReports/Kernel_2017-01-21-090214_[redacted].panic [Details]

Jan 21, 2017, 05:25:36 AM /Library/Logs/DiagnosticReports/Kernel_2017-01-21-052536_[redacted].panic [Details]

Jan 21, 2017, 03:53:52 AM /Library/Logs/DiagnosticReports/Kernel_2017-01-21-035352_[redacted].panic [Details]

Jan 14, 2017, 12:51:56 PM /Library/Logs/DiagnosticReports/Kernel_2017-01-14-125156_[redacted].panic [Details]

Jan 14, 2017, 11:20:05 AM /Library/Logs/DiagnosticReports/Kernel_2017-01-14-112005_[redacted].panic [Details]

Jan 14, 2017, 09:44:13 AM /Library/Logs/DiagnosticReports/Kernel_2017-01-14-094413_[redacted].panic [Details]

Jan 12, 2017, 06:32:42 PM /Library/Logs/DiagnosticReports/Kernel_2017-01-12-183242_[redacted].panic [Details]

Jan 11, 2017, 07:13:32 PM /Library/Logs/DiagnosticReports/Kernel_2017-01-11-191332_[redacted].panic [Details]



Reply
User profile for user: natwooddraws
natwooddraws Author
User level: Level 1
8 points

Mar 5, 2017 5:47 AM in response to rkaufmann87

Despite having AVG and Dr Cleaner uninstalled, my Mac has continued to crash unfortunately. I've just done another EtreCheck. Any ideas what could be causing it?


EtreCheck version: 3.1.5 (343)

Report generated 2017-03-05 13:40:41

Download EtreCheck from https://etrecheck.com

Runtime 9:13

Performance: Below Average


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is restarting


Hardware Information:ⓘ

iMac (27-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 (i5-4570) CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information:ⓘ

NVIDIA GeForce GT 755M - VRAM: 1024 MB

iMac 2560 x 1440


System Software:ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: less than an hour


Disk Information:ⓘ

APPLE HDD WD10EZES-40UFAA0 disk0 : (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1) /Volumes/firmwaresyncd.UX93D8 : 210 MB (186 MB free)

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (546.64 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Hewlett-Packard HP LaserJet 1020

Western Digital Ext HDD 1021


Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus


Configuration files:ⓘ

/etc/sysctl.conf - File exists but not expected


Gatekeeper:ⓘ

Mac App Store and identified developers


Kernel Extensions:ⓘ

/System/Library/Extensions

[not loaded] com.native-instruments.driver.NIUSBDeviceHelper (1.1.0 (R50) - SDK 10.7 - 2017-02-02) [Support]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2017-02-02) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.8-2 - SDK 10.9 - 2017-02-02) [Support]


Startup Items:ⓘ

HP IO: Path: /Library/StartupItems/HP IO

HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

Startup items no longer function in OS X Yosemite or later


System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 183 Apple tasks

[running] 90 Apple tasks


System Launch Daemons:ⓘ

[not loaded] 37 Apple tasks

[loaded] 171 Apple tasks

[running] 103 Apple tasks


Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2017-01-11) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-10) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-10-31) [Support]

[failed] com.extensis.FMCore.plist (2014-09-14) [Support] - /Applications/Suitcase Fusion 5.app/Contents/Resources/FMCore: Executable not found!

[running] com.robohippo.HippoConnectAgent.plist (2012-03-20) [Support]

[running] com.tvmobili.artwork.plist (2017-03-05) [Support]

[running] com.wacom.wacomtablet.plist (2014-03-31) [Support]


Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-10) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-10) [Support]

[loaded] com.adobe.SwitchBoard.plist (2012-11-12) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-10-31) [Support]

[running] com.adobe.agsservice.plist (2017-02-01) [Support]

[loaded] com.adobe.fpsaud.plist (2016-03-19) [Support]

[loaded] com.adobe.versioncueCS3.plist (2007-11-05) [Support]

[loaded] com.anchorfree.ajaxserver.plist (2013-11-08) [Support]

[running] com.autodesk.backburner_manager.plist (2013-02-04) [Support]

[running] com.autodesk.backburner_server.plist (2013-02-04) [Support]

[loaded] com.autodesk.backburner_start.plist (2013-02-04) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[not loaded] com.robohippo.HippoConnectDaemon.plist (2012-03-20) [Support]

[running] com.tvmobili.tvmobilisvcd.plist (2017-03-05) [Support]


User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2017-01-11) [Support]

[loaded] com.adobe.ARM.[...].plist (2016-02-09) [Support]

[running] com.amazon.music.plist (2017-01-29) [Support]

[loaded] com.facebook.videochat.[redacted].plist (2016-12-20)

[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]

[running] com.spotify.webhelper.plist (2016-12-10) [Support]

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2010-09-21) [Support]


User Login Items:ⓘ

Dropbox Application

(/Applications/Dropbox.app)


Internet Plug-ins:ⓘ

Easy-WebPrint EX: 1.1.0 (2011-06-17) [Support]

Flip4Mac WMV Plugin: 2.2.1.11 (2008-08-15) [Support]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-03-31) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-10-31) [Support]

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-01-19) [Support]

Silverlight: 5.1.40728.0 - SDK 10.6 (2015-10-04) [Support]

QuickTime Plugin: 7.7.3 (2016-12-30)

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) Outdated! Update

iPhotoPhotocast: 7.0 (2008-11-10)

SharePointBrowserPlugin: 14.0.1 (2010-10-12) [Support]

AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-01-19) [Support]

EPPEX Plugin: 3.0.5.0 (2009-07-30) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.7 (2014-01-13) Check version


User internet Plug-ins:ⓘ

fbplugin_1_0_3: Unknown (2010-02-26) [Support]


Safari Extensions:ⓘ

searchtab - Roby Strand - http://www.yahoo.com (2014-11-25)


3rd Party Preference Panes:ⓘ

Adobe Version Cue CS3 (2007-11-05) [Support]

Flash Player (2016-03-19) [Support]

Flip4Mac WMV (2008-08-15) [Support]

Perian (2011-07-23) [Support]

Quark Update Preferences (2014-11-04) [Support]

WacomTablet (2014-05-01) [Support]


Time Machine:ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 452.70 GB

Destinations:

Backups [Local]

Total size: 749.72 GB

Total number of backups: 50

Oldest backup: 11/12/2016, 01:37

Last backup: 05/03/2017, 13:18

Size of backup disk: Too small

Backup size 749.72 GB < (Disk used 452.70 GB X 3)


Top Processes by CPU:ⓘ

32% firefox

8% fontworker

4% kernel_task

3% WindowServer

2% Adobe CEF Helper(3)


Top Processes by Memory:ⓘ

1.10 GB kernel_task

836 MB Google Chrome Helper(4)

442 MB firefox

369 MB thunderbird

246 MB mds_stores


Virtual Memory Information:ⓘ

18.67 GB Available RAM

13.54 GB Free RAM

5.33 GB Used RAM

5.13 GB Cached files

0 B Swap Used


Diagnostics Information:ⓘ

Mar 5, 2017, 01:23:27 PM Self test - passed

Mar 4, 2017, 09:26:26 AM /Library/Logs/DiagnosticReports/Kernel_2017-03-04-092626_[redacted].panic [Details]

Mar 3, 2017, 12:12:59 AM /Library/Logs/DiagnosticReports/mds_2017-03-03-001259_[redacted].crash

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds

Feb 8, 2017, 06:24:35 PM /Library/Logs/DiagnosticReports/Kernel_2017-02-08-182435_[redacted].panic [Details]

Feb 6, 2017, 07:01:56 PM /Library/Logs/DiagnosticReports/Kernel_2017-02-06-190156_[redacted].panic [Details]

Reply
User profile for user: Allan Jones
Allan Jones
User level: Level 9
72,152 points

Feb 8, 2017 11:31 AM in response to natwooddraws

I would start by completely removing the AVG anti-virus software, There is NO Mac anti-virus package that does not mangle performance. Use their instructions:


https://support.avg.com/SupportArticleView?l=en&urlName=How-to-uninstall-AVG-Ant iVirus-for-Mac


As noted in that link, do NOT try to unistall by simply dragging the app to the trash. It can leave harmful bits behind.


Once that bit of scamware is off your computer, test for stability and please report back with your findings.

Reply
User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
143,820 points

Feb 8, 2017 11:38 AM in response to natwooddraws

You have already received sound advice, uninstall the Antivirus software by following the developers instructions for doing so.


Mac OS does not need any third party cleaning, antivirus, or ANY third party maintenance utilities. If simply kept up-to-date and otherwise left alone Mac OS will remain extremely secure and for most users run reliably for years.

Reply
User profile for user: etresoft
etresoft
User level: Level 9
50,782 points

Mar 5, 2017 7:02 AM in response to natwooddraws

Hello again natwooddraws,

If you run the Console.app, kernel panics will be available in the left hand sidebar. I'm on my iPad so I'm not sure which submenu they are under. They are available from your EtreCheck report too, under the "Details" link. I need to make those available without having to run another EtreCheck report.


Normally at this point, I would recommend a new hard drive. But since you are having kernel panics, there might be some other hardware failure going on.

Reply
User profile for user: natwooddraws
natwooddraws Author
User level: Level 1
8 points

Mar 5, 2017 7:32 AM in response to etresoft

Thanks for this. I always thought it might be my scanner for some reason, but I've had that unplugged for a month as a test to see if it still did it and it did. Here's the Kernel panic:


Anonymous UUID: 7DE33192-24E7-A72D-471A-8FAA06C85C83


Sat Mar 4 09:26:26 2017


*** Panic Report ***

panic(cpu 3 caller 0xffffff800273cb9d): "a freed zone element has been modified in zone kalloc.64: expected 0xdeadbeefdeadbeef but found 0xdeadbeefdead3eef, bits changed 0x8000, at offset 32 of 64 in element 0xffffff803b453000, cookies 0x3f001134277289a2 0x53521fe03544267"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.41.3/osfm k/kern/zalloc.c:651

Backtrace (CPU 3), Frame : Return Address

0xffffff92d05cb9e0 : 0xffffff80026f210c

0xffffff92d05cba60 : 0xffffff800273cb9d

0xffffff92d05cbbb0 : 0xffffff8002c390d7

0xffffff92d05cbbe0 : 0xffffff8002c3a6da

0xffffff92d05cbc10 : 0xffffff8002c8bbce

0xffffff92d05cbc50 : 0xffffff8002c931b3

0xffffff92d05cbc80 : 0xffffff8002ca7c86

0xffffff92d05cbd10 : 0xffffff8002cad41c

0xffffff92d05cbd60 : 0xffffff8002cac2a4

0xffffff92d05cbdb0 : 0xffffff8002cacb55

0xffffff92d05cbde0 : 0xffffff8002ca3f6b

0xffffff92d05cbe40 : 0xffffff8002ca13d2

0xffffff92d05cbe80 : 0xffffff8002cae7a8

0xffffff92d05cbeb0 : 0xffffff8002ca32ed

0xffffff92d05cbef0 : 0xffffff8002ca0e00

0xffffff92d05cbf30 : 0xffffff8002cbce91

0xffffff92d05cbf80 : 0xffffff8002cbc476

0xffffff92d05cbfb0 : 0xffffff80026a0af7


BSD process name corresponding to current thread: kernel_task


Mac OS version:

16D32


Kernel version:

Darwin Kernel Version 16.4.0: Thu Dec 22 22:53:21 PST 2016; root:xnu-3789.41.3~3/RELEASE_X86_64

Kernel UUID: C67A8D03-DEAC-35B8-8F68-06FF7B687215

Kernel slide: 0x0000000002400000

Kernel text base: 0xffffff8002600000

__HIB text base: 0xffffff8002500000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)


System uptime in nanoseconds: 134740868983080

last loaded kext at 133234044016900: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f85bd8000, size 28672)

last unloaded kext at 133503238417200: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f85bd8000, size 28672)

loaded kexts:

com.apple.filesystems.smbfs 3.1.1

com.apple.driver.AppleBluetoothMultitouch 92

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.23.14

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 5.0.3f1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 127

com.apple.driver.AppleMikeyDriver 278.56

com.apple.driver.AppleHDA 278.56

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.GeForce 10.1.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleBacklight 170.9.10

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.3f1

com.apple.driver.AppleIntelHD5000Graphics 10.2.2

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleMCCSControl 1.2.15

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelFramebufferAzul 10.2.2

com.apple.driver.AppleUSBStorageCoexistentDriver 404.30.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.30.3

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.2.7

com.apple.driver.AirPort.Brcm4360 1130.3.1a5

com.apple.driver.AppleAHCIPort 326

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleHIDKeyboard 197

com.apple.driver.IOBluetoothHIDDriver 5.0.3f1

com.apple.driver.AppleMultitouchDriver 368.7

com.apple.driver.AppleInputDeviceSupport 76.4

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 278.56

com.apple.kext.OSvKernDSPLib 525

com.apple.nvidia.driver.NVDAGK100Hal 10.1.4

com.apple.nvidia.driver.NVDAResman 10.1.4

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.3f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.3f1

com.apple.iokit.IOBluetoothFamily 5.0.3f1

com.apple.driver.AppleHDAController 278.56

com.apple.iokit.IOHDAFamily 278.56

com.apple.iokit.IOAudioFamily 205.12

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOSurface 153.3

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.iokit.IONDRVSupport 513.1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.AppleGraphicsDeviceControl 3.13.79

com.apple.iokit.IOAcceleratorFamily2 289.32

com.apple.iokit.IOGraphicsFamily 513.1

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.iokit.IOSCSIBlockCommandsDevice 394.30.2

com.apple.iokit.IOUSBMassStorageClass 4.0.4

com.apple.iokit.IOUSBMassStorageDriver 131.1.1

com.apple.iokit.IOSCSIArchitectureModelFamily 394.30.2

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 4.6.1

com.apple.driver.AppleThunderboltDPOutAdapter 4.6.1

com.apple.driver.AppleThunderboltDPAdapterFamily 4.6.1

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.1

com.apple.driver.AppleThunderboltNHI 4.1.8

com.apple.iokit.IOThunderboltFamily 6.3.3

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.41.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0


System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.21.171.68.1a5)

Bluetooth: Version 5.0.3f1, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: iMac, Apple Inc., 23.10

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

USB Device: USB 3.0 Bus

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: USB2.0 Hub

USB Device: HP LaserJet 1020

USB Device: Ext HDD 1021

Serial ATA Device: APPLE HDD WD10EZES-40UFAA0, 1 TB

Model: iMac14,2, BootROM IM142.0118.B17, 4 processors, Intel Core i5, 3.2 GHz, 24 GB, SMC 2.15f7

Network Service: AirPort, AirPort, en1

Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB

Reply
User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
143,820 points

Mar 5, 2017 9:53 AM in response to natwooddraws

Based on what I see from your report, it appears you may have some type of hardware fault. I would strongly recommend that you first run Apple Diagnostics or Apple Hardware Test. Neither test is very reliable but that is all you have. If you run them run in Extended Mode 2-3 times back to back to give them a chance to locate errors. If errors are found they are correct and only tell you an error code which means for most you should take the computer to your local Apple Store or Apple Authorized Service Provider to be repaired.


Even if errors are not found you should still take it in, therefore running the tests likely won't be a lot of value.


Good luck.

Reply
User profile for user: etresoft
etresoft
User level: Level 9
50,782 points

Mar 5, 2017 10:06 AM in response to natwooddraws

Hello again natwooddraws,

I agree with rkaufmann87. I'm not the best at diagnosing hardware faults. But if I had to guess, I would guess a bad RAM chip. If your Apple Hardware Test returns a RAM failure, remove those two 8 GB RAM chips and test it again. Your EtreCheck report above has instructions on how to upgrade your RAM. You can do those in reverse and remove chips too.

Reply

Mac Crashing Daily - Panic Report

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