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Level 1

24 points

Can't add google account in Sierra

I am having trouble adding a google account in my freshly installed Sierra.

I just had to format and install OS again in my MacBook Air today, and it worked well until I tried to add my Google account in Preferences. I type my e-mail and password and get a blank screen, with only a "cancel" option. It just gets blank for no reason and I get stuck since I only can cancel and the account is not added.

Tried searching Apple communities but the similar issues were old and the solutions weren't useful since there is nothing about google or gmail in my keychains so there is nothing to delete or change.

Any help, please?

MacBook Air

Posted on Feb 9, 2017 7:13 PM

Best reply

tygb

Level 9

64,616 points

Posted on Feb 9, 2017 7:56 PM

You must have high network speed & in your screen shot as shown are you using google drive ? try to disable google drive .

To , add accounts , open mail > add accounts > check the box of google and click on continue .

A window appears , fill up your email address click on next and follow the upcoming steps .

View in context

93 replies

Feb 13, 2017 2:26 AM in response to tmareto

Works for me now! While I was problemsolving I cleaned out my keychain and certificates … don't know if that had anything to do with it or if it only was a problem on Apples side.

Feb 13, 2017 2:13 PM in response to tmareto

I seriously think it was a Google problem because all I did was change my password, and it was giving me **** on all my devices, including the iPhone and iPad. But I'm happy it's fixed.

iLuvgeek

Level 1

9 points

Feb 14, 2017 6:07 PM in response to Synekdoke

I went into keychain and removed all entries for google/gmail accounts. No joy.

Feb 14, 2017 7:45 PM in response to tmareto

I also am having the same exact problem. I have tried all the troubleshooting I have seen online but to no avail. I just can't seem to add google as an internet account.

Feb 14, 2017 8:12 PM in response to iLuvgeek

I did the same thing.

dfborn

Level 1

14 points

Feb 15, 2017 6:48 AM in response to tmareto

I'm having the same issue. Started with a clean install of Sierra, tried to add my gmail accounts and I get stuck at the "grey cancel" screen of doom and despair.