Problem solved. Press and hold the button at the back and keep holding. The white light starts flashing less than 2 minutes.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Problem solved. Press and hold the button at the back and keep holding. The white light starts flashing less than 2 minutes.
Hello,
Have you tried all of these steps:
If you can't set up your AirPods
If you don't see the setup animation when you try to set up your AirPods with your iPhone, follow these steps. After each step, try to set up your AirPods again.
- Make sure that your AirPods are charged.
- Close the lid, wait 15 seconds, then open the lid. The status light should flash white.
- If the status light doesn't flash white, press and hold the setup button on the back of the case until you see the status light flash white.
- Still can't set up your AirPods? Press and hold the setup button for at least 15 seconds, until you see the status light flash amber a few times and then flash white.
If this doesn't work contact Apple Support
Please read “Learn about the status light" in: Charge your AirPods with charging case and learn about battery life - Apple Support
Okay, try the steps above. If that doesn't work it will be best to contact Apple Support as they have the tools to try to diagnose what the problem is.
Thank you, I have read through that twice. It flashes green when I open the case and never flashes white near iPhone or IPad running 10.2. So I have to manually press the setup button on the AirPods case. When I do, it is only a solid white light...never flashes or attempts to connect.
Any luck with this problem?
Same thing for me.
A brand new airpods, never been paired with iphone before.
Anyone has fixed this issue ?
Didn’t work n my finger hurts
I have same issue. Anyone has solution for this?
What does solid white light on airpods mean? When pressing setup button? It will not flash and connect.
