I installed the 'Notability' application on my macbook pro 2016 with touchbar, running on Sierra 10.12.3.
In finder, the correct icon is showing:
In launchpad, also the correct icon is showing:
However, when I launch the application, which works perfectly, the following icon is shown in the dock:
How to fix this in order for the correct icon also to show in the dock?
Thanks for your help!
MacBook Pro with Retina display, macOS Sierra (10.12.3)
Had the same issue (with me it was Acrobat). Called apple support and the connected remotely so they could see exactly what I was talking about.
Solved the issue by deleting ALL the content in the "caches" folder, inside of "Library". You may have to delete the contents a couple of times.
Then shut down completely and unplug power chord. Leave it unplugged for 20 seconds, then plug back in and restart the system... immediately hold the option+command+r+p keys for 20 seconds then let go. Apple image should show up and the system will restart. Launch the application in question and the right icon should show up in the dock.
Hope this helps everyone.
Cheers.
Luis Diaz
Did it work to not only rid you of the generic icons but did it prevent their recurrence?
Booted into the Safe Mode and restarted.
Safe Mode - About El Capitan also Sierra
Safe Mode Startup – El Capitan. also Sierra
Hi Sarah, thank you for your reply. Unfortunately your assumption is not correct: I do not have the app fixed to the dock and if I do fix it to the dock, the icon changes to the more generic one. So when I open the app from finder or launchpad (which are my only 2 options as I have not fixed it to the dock), the generic icon is shown in the dock instead of the correct app icon. All other apps simply show their proper icon. Re-installing did not fix the issue. The app works fine though. On my previous macbook pro (late 2013) this was not an issue.
Did you test in another user account as Sarah asked?
Also, it would be interesting to see if the icon is rendered correctly when you create an alias. Since all icons in the Dock are aliases, it may be that the developer overlooked a certain bit in this build?
Hi Sarah and Macjack, sorry for not getting back sooner. I created another user account as you suggested and indeed the icon now shows correctly in that user account. Thanks you. But now of course the question how to correct this in my normal user account, how to figure out what is causing this. Do you have any suggestions? Appreciate your input.
I too am seeing this problem.
I just upgraded from El Capitan to Sierra 10.12.3 and my Adobe Photoshop Elements 14 icon shows correctly as a permanent resident in the dock. But when I use it to launch Elements, I get a second icon in the dock that is generic.
This only happens on one of my accounts.
Any idea how to fix the affected account so that when launching Elements using the correct icon it does not cause a second generic icon to be created in the dock?
Thanks.
I experienced this or a similar problem. I cloned my OS X 10.11.6 boot disk, a 1 TB SSD, to an external disk, reformatted the SSD, installed macOS 10.12.5 Sierra on it and migrated applications and data of several accounts from the clone. Two applications, iMovie and iDVD, displayed only the generic application icon in the dock, where they are fixed, as well as in the App folder accessed from the dock and in the Launchpad. Nothing suggested in this thread remedied the problem. However, when I clicked the arrow in the App folder accessed from the dock to display it in Finder, the correct icons were displayed there and everywhere else except in the dock. So I deleted the icons in the dock and moved new ones in from the App folder.
I believe the problem afflicts apps that I seldom -- perhaps never -- used on this machine. I have another MacBook Pro, the last 17" Unibody that Apple made, and upgraded it from OS X 10.11.6 to macOS 10.12.5 the same way. On it, it was the icon for Microsoft Outlook that was not being displayed. When I launched it for the first time after installing Sierra the problem cleared up. I have never used Outlook on my Macs, but on that MacBook Pro I have used iMovie and iDVD.
Thank you. I had the issue with Photoshop Elements 14 after restoring a backup. I did a safe boot, as you suggested, and after restarting back into normal mode, the icon was back. It was the only suggestion in this thread that worked for me!
Same issue here just started in save boot and then in normal again and issue was resolved
These steps worked for me. I just did it today!
Easy solutions:
what does this mean....what did you do to fix the generic icon. Please explain. Thanks.
Same here, safe mode reboot was the only one that worked for me, as well.
Correct icon not showing in the dock
