You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Nanu79
Nanu79 Author
User level: Level 1
4 points

Why isn't my Apple Music working on my iPhone or iPad?

I am a member of a family plan but when I try to play my downloaded music, it prompts me to choose a plan. My iPad is updated to version 10.2 and my iPhone 10.0.2. However, my iPod plays them but is not updated to 10

Posted on Feb 11, 2017 5:06 AM

Reply
Question marked as Top-ranking reply
User profile for user: LACAllen
LACAllen
User level: Level 8
43,500 points

Posted on Feb 25, 2017 7:17 PM

Does a member of the family have a family membership for Apple Music? You can't share an individual plan.


Family Sharing - Apple Support

User uploaded file

View in context
1 reply

Why isn't my Apple Music working on my iPhone or iPad?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up