Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"NO INTERNET Needs to connect to internet"

This pop up shows on my laptop every time I open my Macbook Air. However, the internet and my connections are fine. Any idea how to stop this? Thanks!

MacBook Air Mid 2013.-OTHER, OS X Mavericks (10.9.5)

Posted on Feb 11, 2017 11:42 AM

Reply
Question marked as Best reply

Posted on Feb 14, 2017 11:41 AM

Sorry for the delay and thank you for your help! Here is a screenshot:User uploaded file

16 replies

Apr 17, 2017 7:52 PM in response to Barb456

That's interesting, was that an official Apple Store or a third-party store that happens to repair Apple computers?


Did you download any apps or software within the weeks before or just after you had your computer repaired? Does this popup only appear when Safari is open?


If that's the case, try following the steps in this support article:

https://support.apple.com/en-ca/HT203987

Apr 17, 2017 7:45 PM in response to Tom Perkins1

A picture is worth a thousand words, so thanks for the screenshot!


Given:

  • the lack of attention to formatting,
  • the poor grammar and capitalization, and
  • the lack of information

in that popup, I can assure you it is not a part of your standard Apple fare. Actually, it's rather suspicious.


When the popup is in the foreground (click somewhere on it to make sure it is), does an app name appear at the top left beside the Apple menu? That would give a great clue as to what's going on here.


Could you please run EtreCheck and paste the entire contents of its report on here? Download it at EtreCheck.com. It's quite legit and is well-used around here on the Communites, so if you have qualms about downloading it, just do a search on the Communites for "EtreCheck" and have a look at the info it'll be giving us.

Feb 11, 2017 11:52 AM in response to Tom Perkins1

Does the pop-up give any indication what app it's from? Is it well written and legit or does it look a little sleazy (the latter might indicate that you have some type of malware)?


A screenshot would be helpful — when you see the pop-up, press Shift-⌘-4 and click and drag the area around the pop-up. When you let go of the trackpad, the screenshot will be saved to your desktop. Stick it in a post here and that'll help us out a bit.

Apr 25, 2017 8:07 PM in response to pattynm

I'm out of ideas. Apple used to have a support document on how to remove software that serves up pop-up ads and stuff, but it seems to have been replaced with the one I linked above — which helpfully says to update to El Capitan. If you've already done that and restarted your computer (apparently the OS removes malware on login), it would seem that's all that can be done. The Genius Bar at your nearest Apple Store might be a bit more helpful …

May 15, 2017 8:32 AM in response to Tom Perkins1

I had the same problem but appear to have it fixed now. The app is "Proapp", a utility from docx-pdf and apparently a part of that awful mess from shroomcourt. I found it by using Activity Monitor and looking under the Energy tab. There was an uninstall utility that I then found through Finder and that seems to have solved the problem.


I hate browser hijacking and malware.

Nov 18, 2017 8:31 PM in response to duetry

Again, posting your EtreCheck report would go a long way toward seeing what is going on. This alert is clearly caused by some non-Apple software running on your computer (read the rest of the thread to find why I'm so confident about that assertion), and EtreCheck will report all running processes so we can see what's going on.


Download the tool at https://etrecheck.com/ and post back when you've got the report!

"NO INTERNET Needs to connect to internet"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.