iPhone SE Home button Issue

Question

iPhone SE Home button Issue

Hi,

On my iPhone SE, a few times a day when I press the home button to wake and unlock the phone, nothing happens; The screen doesn't turn on. Immediately after, I would press the wake button at the top, and this will simultaneously wake the phone and take a screenshot. This leads me to believe that it's an issue in which the home button was "stuck on" without waking the phone, thus triggering the screenshot command upon pressing the wake button. Has anyone else had this experience with their phones? I'm running the latest iOS 10.2.1 firmware.

Thank you!

iPhone SE, iOS 10.2.1, null

Posted on Feb 13, 2017 12:28 PM

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Answer 1

Leanne_68

Community Specialist

Feb 14, 2017 8:54 AM in response to Magnetorheological

Hi Magnetorheological,

I understand that your Home button won't always respond when trying to wake your iPhone, but also seems to be stuck because it takes a screenshot when following it with the Sleep/Wake button. I'm happy to provide some troubleshooting to help with this issue.

Please follow the troubleshooting provided for this issue in the following article:

Get help with buttons and switches on your iPhone, iPad, or iPod touch - Apple Support

If the Home button doesn't work

The Home button is on the front of your iOS device, at the bottom. If the Home button doesn't work, follow these steps:

Press the Sleep/Wake button to lock your device.

Wait a couple of seconds.

Press the Home button. Your device should wake up.

If your device doesn't wake up, follow these steps. Test the Home button after each step:

Restart your device.

Check for debris or dirt around the Home button and clean it with a soft cloth.

Remove any protective film or case that covers the Home button.

If the Home button still doesn't wake the device, or if the button is damaged, contact Apple Support.

Thanks for using the Apple Support Communities. Cheers!

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