Mail Application: folders within Inbox have disappeared

Question

Level 1

21 points

Mail Application: folders within Inbox have disappeared

I mistakenly touched something on the keyboard that made the folders within Inbox to disappear. I checked Preferences and every option but cannot find those folders in Mail.

The folders do appear in Mail on the Cloud however.

What am I missing? Thanks very much.

MacBook Pro, macOS Sierra (10.12.2)

Posted on Feb 14, 2017 9:55 AM

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Answer 1

AppleJen77

Community Specialist

Feb 15, 2017 9:28 AM in response to biddymon

Hi there, biddymon!

Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues seeing folders in your Mail app. Check out this article for Mail for Mac: Rebuild mailboxes . This will allow you to rebuild the mailbox since you are able to see the folders on the iCloud website itself.

Cheers!

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Answer 2

Eric Root

Level 10

685,311 points

Feb 15, 2017 7:55 PM in response to biddymon

If the above doesn't work, try re-indexing the mailboxes. This can take awhile if you have a lot of mail.

Reindex messages For El Capitan, try looking in V3. Sierra use V4

Reindex messages (2) See post by Linc Davis

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Answer 3

biddymon Author

Level 1

21 points

Mar 2, 2017 12:12 PM in response to biddymon

Thanks very much to all of you for your suggestions.

I was at the Genius Bar on another matter and discovered the answer.........with help of course.

There is a "+" and a "-" underneath the primary folders. I apparently hit the "-" button, which then hid the subfolders. So the "+" button was visible and the folders appeared after stroking the lucky "+" so this is one of those strange things that happen when a key is mistakenly hit without knowledge.

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