Level 1

13 points

iPhone 7 activation issue

I bought an iPhone 7 online a couple of weeks ago.

Checked before I bought it, it has no iCloud lock, no carrier lock, no sim lock nothing.

Checked on Apple support page, it has a valid purchase date, valid warranty, valid tech support.

Everything looked ok but when I got the phone did an iOS restore and now it won't activate. Was working fine before restoring it.

Run an IMEI report and the only thing that I noticed not being right is under "Next Tether Activation Policy Description" it says "Chimaera Device Policy Applied".

Apple support was't much help figuring out what's wrong with it.

Anyone knows what this means and most importantly how can I fix it?

iPhone 7, iOS 10.2.1

Posted on Feb 15, 2017 5:31 PM

27 replies

Yianni75 Author

Level 1

13 points

Feb 19, 2017 7:31 PM in response to BarnBasher

I'm having the same issue with apple support. They told me that their system shows that my phone is still at apple store and it was never sold. When I showed them their own apple support web site where you can enter the phones serial number and get all the warranty info and they saw that it has a valid purchase date, a valid warranty, a valid tech support date and that I can still buy apple care for it, they couldn't explain it. They've been trying to figure it out for 3 weeks now.

Feb 15, 2017 5:35 PM in response to Yianni75

Check to see if you can get a refund for it.

Yianni75 Author

Level 1

13 points

Feb 15, 2017 6:05 PM in response to KiltedTim

When you try to activate it this message comes up:

"There is a problem with your iPhone. This iPhone cannot be activated for service. Please contact your carrier or AppleCare."

Yianni75 Author

Level 1

13 points

Feb 15, 2017 6:06 PM in response to Allan Eckert

That's the first thing I did. That's why I'm here now !!!

Feb 15, 2017 6:20 PM in response to Yianni75

So what did AppleCare say when you took it to them?

KiltedTim

Level 10

236,672 points

Feb 15, 2017 6:26 PM in response to Yianni75

Then you'll have to wait for them to sort it out. This is a user forum. We can't do anything about it.

Yianni75 Author

Level 1

13 points

Feb 15, 2017 6:34 PM in response to KiltedTim

No offence but I didn't ask from anyone to fix it !!! I asked if anyone knows what that activation policy means, if they've encountered it before and if they know how to change it.

KiltedTim

Level 10

236,672 points

Feb 16, 2017 3:29 AM in response to Yianni75

The activation policy doesn't mean anything at all because the source you got the information from has no legitimate access to that information.

There is no way for you or anyone else to change it.

Yianni75 Author

Level 1

13 points

Feb 16, 2017 5:24 AM in response to KiltedTim

The source is the Apple GSX server.

KiltedTim

Level 10

236,672 points

Feb 16, 2017 5:28 AM in response to Yianni75

And how, exactly, did you get access to that server?

Yianni75 Author

Level 1

13 points

Feb 16, 2017 11:13 AM in response to KiltedTim

I don't see how this is relevant to my problem. Do you know what Chimaera activation policy is or what it means?

Mar 14, 2017 9:03 AM in response to Yianni75

The person you bought it from, used a worldwide unlocking service to unlock the phone which was locked to a carrier at the time. Apple saw the unlock , and re locked the phone.

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iPhone 7 activation issue