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Apple charged my card for Norton Anti virus 30 day free trial. I ended it before the 30 days. Who owes me a refund? Norton or Apple?
iPhone 6, iOS 10.2.1
Was this something you bought on an iOS device? This is an iOS app not a computer application? A computer application has nothing to do with the iTunes Store (this forum).
View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Learn how to view your subscriptions that renew automatically, change your subscription period, and turn off Automatic Renewal." "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date."
Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"
Other ways to contact iTunes Store Support:
Was this something you bought on an iOS device? This is an iOS app not a computer application? A computer application has nothing to do with the iTunes Store (this forum).
View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Learn how to view your subscriptions that renew automatically, change your subscription period, and turn off Automatic Renewal." "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date."
Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"
Other ways to contact iTunes Store Support:
This sounds fishy to me. Apple does not sell Norton, except maybe in a box in their "brick-and-mortar" Apple Stores, which would not be a free trial. Further, a "free trial" is exactly that - you don't pay for anything unless you decide to buy it after or during the trial.
If this is actually relating to an iOS (iPhone/iPad) app, Symantec does not sell any anti-virus apps in the iOS App Store. All their apps currently are free, and the iOS store does not offer free trials.
Can you be more specific about what you downloaded, where you found it and who you gave your credit card number to?
If you are going to communicate with Norton directly about this you should do it using their support web site interface. Do not post private information on this forum as it will be visible to anybody in the world, including possible scammers.
The Louisville airport "free wifi" forces you to install the norton VPN. It doesn't warn you. All you want to do is get online so you accidentally to what looks like an agreement to comply with the rules. Next thing you know, you're subscribed! Good thing I use Amex. They'll fix that!
Hi!
Can you please check your transaction description and let us know if it says Norton with the order number starting with AP? We can help you if your card by charged by Norton.
Harini
Norton Support
Norton said you would have to go through apple to get a refund.
Apple charged my card for Norton Anti virus 30 day free trial. I ended it before the 30 days. Who owes me a refund? Norton or Apple?
