photo albums not syncing

I use Sierra with Photos V.2 and have about 20,000 pictures in 40 some albums on my Macbook Pro. Always had them syncing fine on my iPhone 6Plus. Had a separate issue and re-installed system and data on my Macbook Pro. Now, all 20,000 pictures will sync to iPhone, but are only in the "years" view. All my albums are listed on the iPhone, but nothing is in them. Thanks for any input!

MacBook Pro (Retina, 15-inch, Mid 2015), iOS 10.2.1

Posted on Feb 22, 2017 10:59 AM

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20 replies

Feb 23, 2017 3:39 PM in response to sabond1

Thanks for including the screen shot.


I don't know if this will work, but if your situation happened to me, I would try this:


Choose "Selected albums" in the screen shot you presented instead of "All photos and albums". Then select every album individually (or "all albums" if you prefer) below that where each album is listed. Then re-sync the iPhone.

Feb 25, 2018 5:13 AM in response to sabond1

I have the exact same problem (only difference is I have 28,000 photos). I have spent hours on the phone to Apple over three different calls, I have tried everything on this post (de-syncing, only trying to sync a few albums etc), I have reinstalled Sierra, tried syncing photos from a desktop folder instead of from Photos (Apple program) and nothing works. I even bought a new iPhone hoping that would solve the problem and it didn’t. Am super frustrated as I am a massive photo lover and reference them on my iPhone all the time.


On one call to Apple, the expert technician (my issue has been escalated to an expert) advised me that ios11 has been specially designed this way and that I need to copy photos from the years to folders on my iPhone manually. I find this VERY hard to believe. If this is the case I will move to Lightroom as it syncs seamlessly for my husband.


Apple have advised they will engage an engineer and get back to me. Will let you know if I have a successful outcome.

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photo albums not syncing

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