iPhone 7 Plus No Sound In Calls

Question

iPhone 7 Plus No Sound In Calls

Hello,

I have been having calling issues when using my iPhone 7 Plus. When I make or receive calls, the call will often connect, but no sound will work. I cannot hear the person on the other line and they cannot hear me. This continues until I turn speakerphone on and off again, at which point the sound comes back and the device works normally.

I have tested my SIM Card in my iPhone 6S and have not experienced this issue.

Any help would be appreciated.

iPhone 7 Plus, iOS 10.2.1

Posted on Feb 24, 2017 8:57 AM

Reply

Answer 1

Jonathan UK

Level 10

164,015 points

Feb 24, 2017 9:23 AM in response to FrostedCanuck

Hi

Follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone - Apple Support
Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support

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Answer 2

chris099

Level 1

13 points

May 4, 2017 11:28 AM in response to Leon Pham

same problem here, except that when the error randomly occurs, I only hear sound through the external speaker (neither headphones nor speakerphone). A restart told the phone usually fixes the issue for a while.

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Answer 3

Apr 16, 2017 7:16 AM in response to FrostedCanuck

I have the same problem with my 7plus. Do you have any solution to share please?

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