iPhone 6 stuck at iTunes logo, but disk is full

Question

Ruben1988 Author

Level 1

10 points

iPhone 6 stuck at iTunes logo, but disk is full

I ran an update in iTunes for the latest update (2.3 GB) for my iPhone 6, but it quit the update because the disk was full. The problem is, I can't start my iPhone again, it automatically goes to the 'connect to iTunes' screen now.

When I try to restore my iPhone in iTunes it gives the following message below. It's in Dutch, but it says: Can't restore iPhone. The disk you are trying the use is full (remove some stuff and empty your bin ..)

So I can't do anything in iTunes, because the disk is full, and I can't do anything on the iPhone because whatever I do (DFU mode, power+home button, etc.) it goes to the 'connect to iTunes' screen:

I can't find anything online about this. Anyone any ideas?

iPhone 6, iOS 10

Posted on Feb 25, 2017 10:17 AM

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Answer 1

i_rina

Community Specialist

Feb 26, 2017 9:14 AM in response to Ruben1988

Hi Ruben1988!

I see that you're unable to restore or update your iPhone, and I'm happy to help. The error message that states that the disk is full is referring to your PC with iTunes installed. In order to restore, you'll need to delete some files on your PC. You can also use these instructions for further help if you're still unable to restore after deleting files on the PC:

If you can‘t update or restore your iPhone, iPad, or iPod touch

Thanks for using Apple Support Communities.

Cheers!

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Answer 2

Ruben1988 Author

Level 1

10 points

Feb 26, 2017 11:04 AM in response to i_rina

Hi Irina,

Thank you or your helping hand, it's much appreciated. I'm afraid that it isn't the answer to my problem though. My computer has about 350 GB left of free storage, it can't be the problem. I've also tried it on another laptop with iTunes (I read I should try a different computer with iTunes, and a different cable, just to be shure) but that didn't change anything.

Since my post from yesterday things gotten worse. Now the iPhone doesn't show the connect to iTunes screen anymore, but instead I get a red screen, followed by a black screen with the Apple logo. My computer/iTunes can't connect to the iPhone anymore..

Doesn't seem good, now does it?

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Answer 3

raina_b22

Community Specialist

Feb 26, 2017 11:51 AM in response to Ruben1988

Hi Ruben1988!

If you were able to try all of the steps in the support article we provided, you should contact Apple support using this link:

Contact Apple Support

Thanks for using Apple Support Communities.

Cheers!

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