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My Ipod Nano has frozen, cannot be recognised by PC or Windows+wont charge!

I got my Ipod Nano christmas day and it worked perfectly- no problems at all. I came home boxing day, and charged it on PC ( all the itunes were installed) and it worked fine. The day after (today 27th) I used it around 9 O'clock in the morning, it worked perfectly and charged fine. I left it on my bed and went out about 11 O'Clock. I came back around 3 O'Clock and it wouldn't work. It won't switch on, charge up, and my PC and Windows doesn't even acknowledge it when i plug in the USB port. I have tried all my USB ports, pressing the buttons simoutaenously like it mentions in the support, but nothing!
I have no idea what to do! Can anyone help at all please! Thankyou x

Nano, Windows XP, It must be frozen! Brand new IPod Nano!

Posted on Dec 27, 2006 12:08 PM

45 replies

gee dee

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Dec 28, 2006 1:31 AM in response to Kewweh

my problem is sorta the same,I've recently got my hands on a 1GB nano and i don't know how long since it's been used.I've charged it for over 5 hours now but the screen still looks the same.It has the small non-animated icon for charging in the top right hand corner and a "Do not disconnect." sign in the middle of the screen.When i disconnect it from the pc the screen doesn't change until it uses up all the battery life and finally dies again,can i fix this myself????

PLEASE HELP ME!
g

Windows XP Pro

Dec 28, 2006 2:34 AM in response to Kewweh

I have a similar problem. I got it for christmas and its been fabulous I love it, my earphones have hardly been out of my ears since I got it.

But I went to turn it on this morning, all dandy, went to music > songs > selected a song to play and its frozen there, its not playing the music... it won't respond to anything, I plug it into the computer and my computer doesn't recognise that its there. It's fully charged it just won't do anything.

Dec 28, 2006 2:54 AM in response to Kewweh

I solved my problem, or rather my more cool headed dad did.

http://www.apple.com/support/ipod/five_rs/

just look at that and follow the instructions ... it might work for some of you.

To reset your iPod nano (2nd generation):

Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

hope it helps.

Dec 28, 2006 10:42 AM in response to Kewweh

Reset it.
[hold down menu and select.]
unless you also have a broken select but like me, haha.
and idk about the unrecognized thing cause mine also has that problem at the moment.=/ arrrg i hate iPod nanos. the worst ever. never buy them.
grrrrrr.

Dec 28, 2006 12:23 PM in response to Kewweh

i have similar problem. my new 4gb nano was first used on christams day and woreked fine until yesterday 27th. it has frozen big style and i cannot get it to work at all despite trying the hold/memu/select button trick. it is not being picked up by i tunes or a mains charger - nothing on the screen whatsoever. can anyone help or how do i contact an apple shop to look at it.

mutsy

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Dec 28, 2006 9:53 PM in response to Kewweh

The same thing happened to me today. I got my Ipod nano for christmas it was playing fine. I left it on my bed went downstairs when I came back I have a blank screen. Tried to reset set but nothing works. I cant see the apple symbol. Dont know what to do "FRUSTRATED!!!!!"

mutsy

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Dec 28, 2006 9:56 PM in response to Kewweh

The same thing happened to me today. I got my Ipod nano for christmas it was playing fine. I left it on my bed went downstairs when I came back I have a blank screen. Tried to reset but nothing works. I cant see the apple symbol. Dont know what to do "FRUSTRATED!!!!!" I need help I am very disappointed. I previously had a mini and this never happened.

Dec 29, 2006 9:12 AM in response to Kewweh

Something similar happened on christmas i bought mine in november. I tried pluggin it in my grandmas computer and it made a weird beeping noise. Now my 360 wont recognize it nor my computer it just tells me device malfunctioned and it doesnt give me the choice to restart it or format it. I can still listen to music thorough headphones but i would like to put new music on their. It would be nice if u could help ^_^

Dec 29, 2006 9:34 AM in response to Kewweh

I have the exact same problem. I received a blue iPod nano christmas eve and it worked fine up until today. I charged with a "musicPower" charger last night, and it said it was charged. But now it won't turn on, and my computer won't acknowledge it there?

Dec 29, 2006 9:36 AM in response to vyse

" What

has happened is your ipod has frozen (dah), here is
the solution. Press and hold the menu and the middle
circuler butten until an apple shows up on your
screen. After that, it sould be back to normal.
Hope that this helps."

Mine won't even respond when i reset it.

Dec 29, 2006 9:39 AM in response to Kewweh

There are alot of users on here with the same exact problem, could it be a defect in iPods that have been shipped for Christmas?

Kewweh Author

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Dec 29, 2006 1:00 PM in response to Kewweh

I really do think perhaps Apple needs to make a recall for the Ipods shipped for Christmas. Because this is ridiculous!

Also, please no more " press the menu and select" it does not work! I've tried more than a dozen times and it's still not working.

It's going back to the shop tomorrow in exchange for a brand new one : )

I hope this next one works properly like it's supposed too....!

Dec 29, 2006 1:36 PM in response to Kewweh

slide hold bar to Hold and back, then press menu and center buttons at the same time for six seconds

retytryr

Level 1

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Dec 29, 2006 8:13 PM in response to i.need.iPod.help

oh my god i had the exact same problem. YOU ARE A GOD! thank you so much! my mother came so close to killing me as she bought me mine for christmas and was pretty tight with money alraedy. thank you thank you thank you!

Dec 29, 2006 8:51 PM in response to Kewweh

I agree completely. Mine was shipped for Christmas and doesn't work.

I'm hopefully taking it back to the Apple store in return for a new one. This is kind of ridiculous. =(

Oh well, I still love iPods.. Hahaha

My Ipod Nano has frozen, cannot be recognised by PC or Windows+wont charge!