User profile for user: fer01
fer01 Author
User level: Level 1
9 points

Mac Unusable after Sierra 10.12.3 update

Hi, I have a Late 2012 iMac with Sierra. It was working perfectly until I updated it from 10.12.2 to 10.12.3. It hanged when updating (stayed in the white screen with the apple logo for hours) and since then the behaviour is consistently the following:


Works correctly for two system starts. On the third system start after shutdown my BootCamp partition disappears. If I try to run Disk Utility, nothing appears, just the rotating wheel.


Then, when I try to shutdown, the screen goes black and there is a rotating wheel in the middle. It stays there indefinitely. I force it to shutdown with the power button. Then, when I turn on the Mac, the behavior differs, sometimes it stays in the white screen with the apple logo and the progress bar indefinitely, sometimes (after a while) it goes to a black screen with a the mouse cursor only and can't do anything, sometimes it does go to the Finder (after a while, not the previous normal boot time) and my BootCamp partition remains disappeared and I cannot mount it. And the Disk Utility remains blank with the rotating wheel. If I try to shutdown, the same all over again, black screen with the rotating wheel indefinitely and after forcing shutdown and system restart, the same problems (hangs up in white screen, black screen, or slow start without BootCamp).


I tried NVRAM reset, SMC Reset, etc. but didn't work. The only way to solve this is booting into recovery mode (by the way, Disk Utility mode does work here, and the BootCamp partition appears correctly) and reinstalling the SW. But then I start the cycle again, two correct startups, third I lose BootCamp and cannot shutdown correctly, and start having problems booting. I tried wiping the system and performing a clean install with my time machine backup, but the same thing, starts up correctly a few times, and then the same issues. I have tried disconnecting all my USB devices and Thunderbolt External Drive, with no luck.


Nobody else is experiencing these issues? Please help!


Here's the output when I lose BootCamp and Disk Utilities won't load:


/dev/disk0 (internal, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *1.0 TB disk0

1: EFI 209.7 MB disk0s1

2: Apple_HFS Macintosh HD 598.3 GB disk0s2

3: Apple_Boot 650.0 MB disk0s3

4: Microsoft Basic Data 401.0 GB disk0s4


And here´s the output from Etrecheck:


EtreCheck version: 3.1.5 (343)

Report generated 2017-03-05 10:16:25

Download EtreCheck from https://etrecheck.com

Runtime 1:38

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem


Hardware Information:ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2,9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information:ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440


System Software:ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: about one hour


Disk Information:ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB) (Rotational)

[Show SMART report]

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 598.35 GB (130.83 GB free)

disk0s3 (disk0s3) <not mounted> : 650 MB

disk0s4 (disk0s4) <not mounted> : 401.00 GB


USB Information:ⓘ

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper:ⓘ

Mac App Store and identified developers


Kernel Extensions:ⓘ

/Applications/Magican.app

[not loaded] com.magican.iokit.filemon (1.0.0 - SDK 10.7 - 2015-01-29) [Support]

[not loaded] com.magican.iokit.netmon (1.0.0 - SDK 10.7 - 2015-01-29) [Support]


/Applications/Smart Switch/SmartSwitch.app

[not loaded] com.devguru.driver.SamsungACMControl (1.4.42 - SDK 10.6 - 2017-02-19) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.42 - SDK 10.6 - 2017-02-19) [Support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.42 - SDK 10.6 - 2017-02-19) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.42 - SDK 10.5 - 2017-02-19) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.42 - SDK 10.6 - 2017-02-19) [Support]


/Library/Extensions

[loaded] com.coriolis-systems.driver.OnlineHelper (522 - SDK 10.10 - 2017-02-20) [Support]

[not loaded] com.coriolis-systems.driver.Snapshot (100 - SDK 10.10 - 2017-02-20) [Support]


/System/Library/Extensions

[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.16 - 2017-03-05) [Support]

[loaded] com.f-secure.kext.fsauth (0.5.0 - 2017-03-05) [Support]


~/Downloads/Hardware/WD Studio HDD/WD_Mac_Tools/Antiguo/WD +TURBO Installer (1-3-1).app

[not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2012-06-26) [Support]


~/Downloads/Hardware/WD Studio HDD/WD_Mac_Tools/Controladores/WD +TURBO Installer (1-3-7).app

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9 - 2013-09-07) [Support]

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2013-09-07) [Support]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6 - 2013-09-07) [Support]

[not loaded] com.wdc.driver.USB-64HP (1.0.3 - 2013-09-07) [Support]

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9 - 2013-09-07) [Support]

[not loaded] com.wdc.driver.USBHP (1.0.14 - 2013-09-07) [Support]


System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 174 Apple tasks

[running] 99 Apple tasks


System Launch Daemons:ⓘ

[not loaded] 40 Apple tasks

[loaded] 167 Apple tasks

[running] 105 Apple tasks


Launch Agents:ⓘ

[loaded] com.f-secure.relauncher.plist (2015-03-03) [Support]

[loaded] com.f-secure.trasher.plist (2015-03-03) [Support]

[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-02-20) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2016-11-20) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-09-19) [Support]


Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2017-01-30) [Support]

[loaded] com.f-secure.fsavd.dbhelper.plist (2015-03-03) [Support]

[running] com.f-secure.fsavd.plist (2015-03-03) [Support]

[loaded] com.f-secure.fsmac.firewall.plist (2015-03-03) [Support]

[loaded] com.f-secure.fsmac.fsupdated_guts2.plist (2015-03-03) [Support]

[loaded] com.f-secure.fsmac.licensetool.plist (2015-03-03) [Support]

[loaded] com.google.keystone.daemon.plist (2017-01-23) [Support]

[running] com.magican.castle.plist (2013-07-22) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-13) [Support]

[loaded] com.teamviewer.Helper.plist (2016-09-19) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2016-11-20) [Support]

[loaded] com.tunabellysoftware.TGFanHelper.plist (2016-06-29) [Support]


User Login Items:ⓘ

Flux Aplicación

(/Applications/Flux.app)

fuspredownloader Aplicación Hidden

(~/Library/Application Support/.FUS/fuspredownloader.app)

Seguridad Total ONO Aplicación

(/Applications/Seguridad Total ONO/F-Secure Mac Protection.app)


Internet Plug-ins:ⓘ

Flip4Mac WMV Plugin: 3.0.0.126 - SDK 10.8 (2013-01-04) [Support]

FlashPlayer-10.6: 24.0.0.221 - SDK 10.9 (2017-03-05) [Support]

QuickTime Plugin: 7.7.3 (2017-01-13)

Flash Player: 24.0.0.221 - SDK 10.9 (2017-03-05) [Support]

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-02-20) Check version

OfficeLiveBrowserPlugin: 12.2.7 (2010-10-15) [Support]

SharePointBrowserPlugin: 14.4.1 - SDK 10.6 (2014-04-09) [Support]

GarminGpsControl: 4.1.0.0 Release - SDK 10.7 (2013-10-09) [Support]

Silverlight: 5.1.50428.0 - SDK 10.6 (2016-09-04) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2012-11-03)


Safari Extensions:ⓘ

CustomReader - Canisbos Computing - http://canisbos.com/customreader (2015-09-25)


3rd Party Preference Panes:ⓘ

Flash Player (2017-01-30) [Support]

Flip4Mac WMV (2012-09-15) [Support]

FUSE for OS X (OSXFUSE) (2014-06-09) [Support]

Java (2017-02-20) [Support]

Perian (2011-07-23) [Support]


Time Machine:ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 598.35 GB Disk used: 467.51 GB

Destinations:

G-DRIVE with Thunderbolt [Local]

Total size: 3.00 TB

Total number of backups: 47

Oldest backup: 1/5/16 8:45

Last backup: 1/3/17 0:39

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 598.35 GB X 3)


Top Processes by CPU:ⓘ

9% kernel_task

5% mdworker(10)

5% WindowServer

2% hidd

2% Finder


Top Processes by Memory:ⓘ

1.31 GB kernel_task

344 MB Finder

319 MB com.apple.WebKit.WebContent(4)

221 MB WindowServer

221 MB mds_stores


Virtual Memory Information:ⓘ

18.67 GB Available RAM

14.55 GB Free RAM

5.33 GB Used RAM

4.12 GB Cached files

0 B Swap Used


Diagnostics Information:ⓘ

Mar 5, 2017, 08:19:52 AM Self test - passed

Mar 4, 2017, 11:10:51 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-03-04-231051_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

iMac (27-inch, Late 2012), macOS Sierra (10.12.3)

Posted on Mar 5, 2017 2:45 AM

Reply
6 replies
User profile for user: John Galt
John Galt
User level: Level 10
159,038 points

Mar 5, 2017 11:59 AM in response to fer01

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac. The reason for creating a backup is that the symptoms you describe could be indicative of an impending hard disk drive failure, so securing your data is a primary concern.


Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read Use safe mode to isolate issues with your Mac - Apple Support. Compare how your Mac works in Safe Mode to how it has been, and describe your observations in a reply to this Discussion.


Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.


Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.


Let me know what you determine.

Reply
User profile for user: Old Toad
Old Toad
User level: Level 10
217,588 points

Mar 6, 2017 3:13 PM in response to fer01

Also uninstall the F-secure software. It's not necessary on Macs and that type of software affects system performance.


Remove the TG Fan Helper software. Unless you're experiencing overheating issues you should let the Mac's system software control the fan.


I hope you don't use Corolis to defrag the hard drive as it's not necessary on Macs and can affect system performance. I'd uninstall it also.


Lastly, try to download and apply the macOS Sierra 10.12.3 Combo Update.


User uploaded file

Reply
User profile for user: fer01
fer01 Author
User level: Level 1
9 points

Aug 11, 2017 2:45 PM in response to Old Toad

Hi again, unfortunately this issue has reappeared with Sierra 10.12.6 update.


For some reason 10.12.4 partly solved the problem: when installing the update, it stuck in the black screen. After restarting and reinstalling in recovery mode everything started working normal and had no issues any more. With Sierra 10.12.5 the same thing happened, update stuck in the black screen, reinstall in recovery mode and everything OK.


With Sierra 10.12.6, stuck again in black screen when updating, apparently worked OK after reinstall in recovery mode, and then the same initial behavior, after turning off the computer and turning it on again, BOOTCAMP partition disappears and now also the External Thunderbolt drive disappears. When trying to turn off the computer it gets stuck in the black screen and doesn't turn off, if I force shutdown when I turn it on again it starts loading and then stops in a black screen; recovery reinstall fixes it one time and back to the same behavior after turning it off and on again.


I tried uninstalling the programs you suggested, ran disc checks, but nothing. Nobody else having the issue? Any more ideas?


Thanks for your help.


Below the latest output from Etrecheck:


EtreCheck version: 3.4.2 (436)

Report generated 2017-08-11 23:32:47

Download EtreCheck from https://etrecheck.com

Runtime: 2:30

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Other problem


Hardware Information: ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2,9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440


Disk Information: ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 598.35 GB (141.37 GB free)

Recovery HD (disk0s3 - HFS+) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4 - NTFS) /Volumes/BOOTCAMP : 401.00 GB (47.00 GB free)


USB Information: ⓘ

USB20Bus

hub_device

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

USB30Bus

TRANSCEND USB3.0 Hub

TRANSCEND USB2.0 Hub


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

G-Technology G-DRIVE with Thunderbolt USB 3.0


HGST HUS724030ALE640 disk1: (3 TB) (Rotational)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

G-DRIVE with Thunderbolt (disk1s2 - Journaled HFS+) /Volumes/G-DRIVE with Thunderbolt : 3.00 TB (853.69 GB free)


System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: about 15 hours


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/Applications/Smart Switch/SmartSwitch.app

[not loaded] com.devguru.driver.SamsungACMControl (1.4.42 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungACMData (1.4.42 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungComposite (1.4.42 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungMTP (1.4.42 - SDK 10.5) [Lookup]

[not loaded] com.devguru.driver.SamsungSerial (1.4.42 - SDK 10.6) [Lookup]


/Library/Extensions

[not loaded] com.coriolis-systems.driver.OnlineHelper (522 - SDK 10.10) [Lookup]

[not loaded] com.coriolis-systems.driver.Snapshot (100 - SDK 10.10) [Lookup]


/System/Library/Extensions

[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.16) [Lookup]


~/Downloads/Hardware/Papis/WD Studio HDD/WD_Mac_Tools/Antiguo/WD +TURBO Installer (1-3-1).app

[not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Lookup]


~/Downloads/Hardware/Papis/WD Studio HDD/WD_Mac_Tools/Controladores/WD +TURBO Installer (1-3-7).app

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Lookup]

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Lookup]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Lookup]

[not loaded] com.wdc.driver.USB-64HP (1.0.3) [Lookup]

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Lookup]

[not loaded] com.wdc.driver.USBHP (1.0.14) [Lookup]


System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 175 Apple tasks

[running] 101 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 41 Apple tasks

[loaded] 167 Apple tasks

[running] 109 Apple tasks


Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? fda3aa3f 72ac4dde - installed 2017-08-04) [Lookup]

[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2016-11-20) [Lookup]

[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2016-09-19) [Lookup]


Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-07-15)

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2016-09-19) [Lookup]

[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2016-11-20) [Lookup]


User Login Items: ⓘ

fuspredownloader Aplicación - Hidden

(~/Library/Application Support/.FUS/fuspredownloader.app)


Internet Plug-ins: ⓘ

Flip4Mac WMV Plugin: 3.0.0.126 (installed 2013-01-04) [Lookup]

FlashPlayer-10.6: 26.0.0.137 (installed 2017-08-03) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-15)

Flash Player: 26.0.0.137 (installed 2017-08-03) Outdated! Update

JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-04) Check version

OfficeLiveBrowserPlugin: 12.2.7 (installed 2010-10-15) [Lookup]

SharePointBrowserPlugin: 14.4.1 (installed 2014-04-09) [Lookup]

GarminGpsControl: 4.1.0.0 Release (installed 2013-10-09) [Lookup]

Silverlight: 5.1.50901.0 (installed 2017-03-05) [Lookup]

iPhotoPhotocast: 7.0 (installed 2012-11-03)


Safari Extensions: ⓘ

[enabled] CustomReader - Canisbos Computing - http://canisbos.com/customreader (installed 2015-09-25)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-06-23) [Lookup]

Flip4Mac WMV (installed 2012-09-15) [Lookup]

Java (installed 2017-08-04) [Lookup]

Perian (installed 2011-07-23) [Lookup]


Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 598.35 GB Disk used: 456.98 GB

Destinations:

G-DRIVE with Thunderbolt [Local]

Total size: 3.00 TB

Total number of backups: 65

Oldest backup: 1/5/16 8:45

Last backup: 11/8/17 23:26

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 598.35 GB X 3)


Top Processes by CPU: ⓘ

11% mds

4% mdworker

3% mdworker

3% mdworker

2% WindowServer


Top Processes by Memory: ⓘ

1.33 GB kernel_task

1.16 GB softwareupdated

318 MB mds_stores

218 MB com.apple.WebKit.WebContent

176 MB Safari


Top Processes by Network Use: ⓘ

Input Output Process name

289 KB 177 KB mDNSResponder

9 KB 6 KB apsd

7 KB 3 KB netbiosd

6 KB 4 KB com.apple.WebKit.Networking

192 B 192 B ntpd


Top Processes by Energy Use: ⓘ

4.48 WindowServer

0.74 launchd

0.28 syncdefaultsd

0.04 logd


Virtual Memory Information: ⓘ

18.07 GB Available RAM

11.76 GB Free RAM

5.93 GB Used RAM

6.31 GB Cached files

0 B Swap Used


Software installs: ⓘ

Safelog Pilot Logbook: 7.5.2 (installed 2017-07-16)

PhotoScape X: 2.6.2 (installed 2017-07-16)

PDF Reader Pro Free: 2.0 (installed 2017-07-31)

Cinemagraph Pro: 2.3 (installed 2017-07-31)

Adobe Flash Player: (installed 2017-08-03)

Java 8 Update 144: (installed 2017-08-04)

Google Earth: (installed 2017-08-07)

EaseUS CleanGenius: 5.0.0 (installed 2017-08-11)

Photos Duplicate Cleaner: 1.8 (installed 2017-08-11)

Duplicate Cleaner For iPhoto: 1.14.2 (installed 2017-08-11)


Install information may not be complete.


Diagnostics Information: ⓘ

2017-08-11 08:18:16 Last shutdown cause: -40 - Unknown

Reply
User profile for user: Luis Sequeira1
Luis Sequeira1
User level: Level 9
76,122 points

Mar 5, 2017 10:17 AM in response to fer01

You have very old FUSE software-this version is not compatible with Sierra, and it may well be related to the disappearance of your bootcamp partition (this extension is used to support read&write access to NTFS volumes.

You also have other oldish stuff which I don't recognize - shat is this magican thing? It's from 2014 and possibly incompatible with Sierra.

Reply
User profile for user: IAM4LSHADI
IAM4LSHADI
User level: Level 1
12 points

Mar 5, 2017 12:53 PM in response to fer01

Hello

Have you tried performing a disc check? There may be some bad sectors in the hard drive. When it was installing, it could have hung due to this issue. Try going into the disc repair utility and perform a disc check on the disc it self. If there are bad sectors it will inform you and then try to repair them, or move the data to another sector. Maybe Apple support may have a work-around

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac Unusable after Sierra 10.12.3 update

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