Starbucks wallet pass not automatically updating

Question

Starbucks wallet pass not automatically updating

Hey all

I've noticed since the Starbucks apps 30th January update that the accompanying pass in wallet is not updating automatically. It will manually update when I turn on automatic update on and off and when i pull down the pass to update. Starbucks have said they cannot troubleshoot beyond the methods described above as wallet is a apple product. do you believe there is a bug within iOS that could be causing this since I have restored my iPhone from a backup for a unrelated issue and still have this issue.

iPhone 6s, iOS 10.2.1

Posted on Mar 6, 2017 12:00 PM

Reply

Answer 1

Gus

Level 6

19,590 points

Mar 6, 2017 12:48 PM in response to Presidentwoodrow

Hello,

I am not sure but it sounds like a problem with the Starbucks app. Since it was working before the January 30th update.

Follow low these steps:

If your passes don't update

A pass hasn’t updated if it shows you outdated information, like an old balance on a gift card. To update your pass, follow these steps:

Make sure that you have an Internet connection.
Pull down to refresh and update the pass.
Tap on the pass and turn on Automatic Updates. If the pass doesn't update, force Wallet to close and then open it again.

If you still need help, contact the company or vendor that provided the pass.

Get help with Wallet on your iPhone or iPod touch - Apple Support

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Answer 2

Ferd II

Level 10

104,871 points

Mar 6, 2017 1:30 PM in response to Presidentwoodrow

Presidentwoodrow wrote:

i have done this and everything other solution short of restoring to factory settings but the problem persists and looking at other social media others around the world (I'm using the British version of the app) are having the same issue.

FWIW, I have experienced the problem you have described. Since you have already contacted Starbucks, your other option is to let Apple know by using: iPhone Feedback.

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Answer 3

Mar 6, 2017 1:12 PM in response to Gus

i have done this and everything other solution short of restoring to factory settings but the problem persists and looking at other social media others around the world (I'm using the British version of the app) are having the same issue.

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Answer 4

Mar 6, 2017 1:47 PM in response to Ferd II

thanks I'm not entirely sure how long the problem has persisted whether it was from the last iOS update or the last app update since I have noticed it in the last week or so and have updated other apps (like the KFC colonels club though they pushed out a update about a week later and haven't used that since) since the last iOS update which have updated themselves whereas one have never automatically updated themselves (the subway subcard).

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Answer 5

jkgoodm

Level 1

8 points

Apr 7, 2017 10:51 AM in response to Presidentwoodrow

I had the same issue so I tried to delete the card and add it again and now I can't add a starbucks card to my wallet. I get an error that says "This operation couldn't be completed. (BSURLErrorDomain error 403.)"

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Answer 6

Apr 7, 2017 11:28 AM in response to jkgoodm

jkgoodm wrote:

I had the same issue so I tried to delete the card and add it again and now I can't add a starbucks card to my wallet. I get an error that says "This operation couldn't be completed. (BSURLErrorDomain error 403.)"

yeah I've been getting that since the 4th April update. I have already contacted Starbucks here in the UK about it and they have said they are aware of it and will push out a new update soon.

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Answer 7

Apr 7, 2017 12:46 PM in response to jkgoodm

jkgoodm wrote:

Thanks for the reply.

not a problem. It looks like it's an app issue rather than an iOS issue since i did a factory restore sans backup for a unrelated issue and the problem wasn't sorted then.

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Answer 8

TMHahn

Level 2

460 points

Apr 7, 2017 11:37 AM in response to jkgoodm

I had a similar issue. The card wasn't updating in the Wallet, so I deleted it and re-added it. I am now getting the same "BSURLErrorDomain error 403."

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Answer 9

Mar 31, 2017 6:50 AM in response to Presidentwoodrow

I think that it's an iOS bug. The Chick-fil-A app no longer auto updates in my wallet either.

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Answer 10

jkgoodm

Level 1

8 points

Apr 7, 2017 12:21 PM in response to Presidentwoodrow

Thanks for the reply.

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