i forgot my apple id password and my birthdate

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Level 1

11 points

i forgot my apple id password and my birthdate

What happened is "one day at morning i downloaded some apps using my apple id on my iPod touch and apple id password was working. In the evening when i came back to home and tried to use my apple id it said your apple id is locked i typed in the password but it didn't work so i went to apple website and searched for how to reset my password and when i went to iforgot page then it asked my apple id i put that in and it asked my birthdate which i put in when making my apple id but the problem is i have only written the month and i don't know the birthday and year. I also know the security questions answer and when i was not able to fix that because of birthdate i created a new apple id but now since the apple id was logined to my ipad icloud account now what happen i don't know but the iPad is showing the activation lock and asking for the apple id password." Please help me apple!

Please contact me **** or **** please help me apple help me!

Posted on Mar 7, 2017 6:09 PM

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Answer 1

AppleJoe

Community Manager

Mar 8, 2017 7:04 PM in response to Aniskc

Hello Aniskc,

Thanks for using the Apple Support Communities!

From your post, it seems like your device is in Activation Lock which started after you were unable to change the password for your Apple ID. I’m happy to help you get this sorted out.

To begin, I understand that you are not able to reset the password for your Apple ID because the birthday was incorrect. The first thing we’ll need to do is get your Apple ID password reset. The following article discusses how to complete this process via email or answering your security questions, but if you are not able to complete either of those steps you can use the included link to contact Apple Support directly.

If you forgot your Apple ID password - Apple Support

Get more help

If you're still having issues signing in with your Apple ID and password, make sure that you're entering the correct Apple ID. In most cases, your Apple ID is also the primary email address of your Apple ID account. If these steps didn't help you change your password, contact Apple Support.

Once you get your password reset, you should be able to sign in to your device and get past the Activation Lock. For more information on how to turn off Activation Lock, please review the next article.

Turn off Find My iPhone Activation Lock - Apple Support

Once you have reset your Apple ID password and entered your password to access your device, be sure to follow the instructions in the next article to update your date of birth on your account. This will help you avoid password reset issues in the future.

Update the birth date associated with your Apple ID - Apple Support

Have a great day!

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