iTunes 12.5.5. sync issues using iOS 10.2

Hello


I have searched the communities and various other forums for a solution, with no luck yet. To the best of my knowledge it appears I have a corrupted photo somewhere that has caused a never ending sync issue.


Areas I see issues are...


  1. Sync had failed to complete or remains on the preparing to copy items.
  2. Once the sync was force quite, I reset the iPhone and the photos app continues to show a sync.
  3. Once the corruption is on the iPhone, sync will stall at waiting for sync to start.


Resolutions I have tried...

  1. I have restored my iPhone 6 from a backup prior to the troubled sync, all works normally until a iTunes sync is attempted.
  2. Removed photos from selected sync folder prior to previous successfully sync.
  3. Unable to locate corrupted file within iTunes / iPhoto.
  4. Tried numerous apple specific cables.
  5. Completed successful syncs on other devices.


Other possible contributors...


iTunes and photo iCloud is enabled for other devices, I am unable to use cloud storage on the iPhone that has the sync issues due to imposed profile restrictions. This iCloud restriction is the reason I sync photos to the one device regularly. I had previously been able to sync photos with the profile iCloud restrictions.


This troubled phone is restored from a new device yearly and all updates are completed only on a know network.


Your ideas or solutions are gratefully appreciated.


Cheers

Randy

iPhone 6, iOS 10.2

Posted on Mar 7, 2017 11:17 PM

Reply
2 replies

Mar 9, 2017 12:42 AM in response to sberman

Hello sberman, thanks for reading. Sorry it was not my intent to cause confusion.

All my devices/Apps/OS are using the most current version. My iPhoto comment was just a slip on my behalf.


The only way I am able to sync now is if I do a phone restore to a point prior to the corrupted sync. The photo app on the phone shows that it is still trying to sync despite a reset.


Any ideas would be appreciated.


Randy

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iTunes 12.5.5. sync issues using iOS 10.2

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