My Apple Maps favourites have disappeared

Device: iPhone 7; Latest iOS version


Hey everyone,


This has just happened for the second time in 3 months.

I had about 80 favourites in my iOS Apple Maps app.


Suddenly a few days ago I noticed they had all disappeared!

I can't remember what I couldn't have done to make it happen...again.


Any ideas? Has this been happening to some of you? It's really annoying as I had already re-entered those 80 favourites once!


Thanks,

iPhone 7, iOS 10.2.1

Posted on Mar 8, 2017 4:41 PM

Reply
12 replies

Mar 9, 2017 12:59 PM in response to 8Gaston8

Hello 8Gaston8,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are missing locations you marked as favorites in the Map app on your iPhone. If you haven't already, restart your iPhone as the shut down and start up process is important to keep the iOS software running properly. iOS clears cached data and does other system optimizations when you turn your device off and on.


Restart your iPhone, iPad, or iPod touch


If that doesn't get your favorites back, you can try restoring a recent backup from when you still had these favorites using the steps from this article. Please be aware that this will overwrite the data on your iPhone since that backup was made.


Restore your iPhone, iPad, or iPod touch from a backup


Cheers!

Jun 6, 2017 7:14 AM in response to Kln-nc

Further diagnosis in case it helps: my Maps Favorites disappeared from 3 devices on the same iCloud account (iPhone, iMac, MacBook Air). This would seem to suggest a problem on the server side that is unlikely to be fixed by restarting the iPhone.


However I have an old iPhone 5 used as a music server at home, that was logged into the same iCloud account but has Location Services disabled. The Favorites did not disappear from that iPhone.

May 24, 2017 1:28 AM in response to kbohacz

I have the same issue as all. I had about 30 favorites saved and poof they all of a sudden disappeared one day. I have reset to factory and set up as a new iPhone, factory and restore from iCloud backup, erase all content and settings and set up as new iPhone as well as from iCloud backup, signed in and out of iCloud as well and nothing and that is the same on the iPad as well. This needs to get fixed and until then I am sticking to Google Maps

Jun 6, 2017 4:49 AM in response to 8Gaston8

This just happened to me for the first time ever (iPhone 6, iOS 10.3.2). I really don't want to restore a backup to get these back, and regress other data. It's annoying because I had just Favorited a couple of obscure locations this weekend by dropping pins where I happened to be - difficult to recreate without being there !

Jul 23, 2017 12:20 PM in response to 8Gaston8

This is the 3rd time in the last week that I lost my Apple map favorites. I keep putting in about 15 locations. It works great for 2-3 days and then it just disappears and says I have no favorites.


I turned my iPhone off and on as someone here suggested but that did not work. Very frustrating experience. Anyone have any idea why this happening?

I am on an iPhone 6 Plus with 64GB of memory.

Aug 6, 2017 5:35 AM in response to 8Gaston8

I am in the same trouble as everyone.
Register more than 50 favorites, and after a few days all will disappear suddenly.
I repeat this five more times. I do not use icloud.
Maybe it takes time to display my favorites, maybe I will bring the data from the server.
Meanwhile, the transfer in progress mark on the screen is rotating. After all the favorites have disappeared, this mark is rotating without stopping.
Obvious system malfunction. I'd like you to patch the map.

PLEASE!!!

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My Apple Maps favourites have disappeared

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