restoring back up password problem

I am trying to restore a backup on a new iphone. I know my apple id and password but form some reason itunes is not accepting the password. i have checked on the cloud and its correct.it just keeps rejecting and i am stuck - any suggestions?

iPhone 7

Posted on Mar 11, 2017 10:33 PM

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12 replies

Mar 12, 2017 3:51 PM in response to victoriafromwest molesey

Hello Victoria,

Thanks for reaching out to the Apple Support Community. I understand you are having trouble restoring your iPhone from a backup, and I have some information that may help.

It sounds like you’ve run into an encrypted backup, which uses a separate password from your Apple ID. Have a look at the excerpt from the article linked below for some helpful steps when dealing with a forgotten password for your backup.

About encrypted backups in iTunes - Apple Support

If you can’t remember the password for your encrypted backup

You can't use an encrypted backup without its password.

When you try to use a backup, you might see a message that says, "The password you entered to unlock your backup was incorrect." If so, one of these things happened in the past:

  • You turned on the iTunes encryption option.
  • Whoever set up your device or transferred your data to a new device turned on the iTunes encryption option.
  • Someone set up an installed profile on your device (often for business or education). If so, contact your system administrator.

If you don't have your password, here's what to do:

  • If someone else set up your device, ask them for the password.
  • Use an iCloud backup instead of iTunes. If you don't have an iCloud backup, you can make one.
  • If it's still relevant, try using an older iTunes backup.

​Best Regards.

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restoring back up password problem

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