My MBP is very slow

Hei all,


In general, my MBP is a bit slow to start up.

Boot-up is slow. But once machine boots-up, it works fine.

All programs start very slowly. The icon bounces in the dock for a minute or so before opening the program.

Sometimes, the icon stops bouncing and a dot appears below the icon in dock. But, the program doesn't appear in the fore screen. It appears only after clicking the icon again.

Once the program starts up, it works fine.

Spotlight is also slow. The Spotlight bar appears immediately. But, the results take time.

I don't use my MBP for any demanding tasks. It's just browsing, occasional Youtube videos etc.

I've Parallels Desktop installed. Can having Parallels Desktop (for that matter, any program that requires lot of resources) installed, though not running, slow down the machine?


EtreCheck report is as below:


EtreCheck version: 3.1.5 (343)

Report generated 2017-03-12 09:27:04

Download EtreCheck from https://etrecheck.com

Runtime 4:47

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

MacBook Pro (15-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,2

1 2.2 GHz Intel Core i7 (i7-2675QM) CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 769


Video Information:

Intel HD Graphics 3000

Color LCD 1440 x 900

AMD Radeon HD 6750M - VRAM: 512 MB


System Software:

macOS Sierra 10.12.3 (16D32) - Time since boot: about one day


Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MacBookPro (disk1) / [Startup]: 498.89 GB (28.94 GB free)

Core Storage: disk0s2 499.25 GB Online


HL-DT-ST DVDRW GS31N ()


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Application Support/org.pqrs/Karabiner

[loaded] org.pqrs.driver.Karabiner (10.21.0 - SDK 10.11 - 2016-08-15) [Support]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 175 Apple tasks

[running] 76 Apple tasks

[killed] 21 Apple tasks

21 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 42 Apple tasks

[loaded] 168 Apple tasks

[running] 89 Apple tasks

[killed] 12 Apple tasks

12 processes killed due to insufficient RAM


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-12-09) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-12-09) [Support]

[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]

[not loaded] com.paragon.updater.plist (2014-09-26) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2017-02-05) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2017-02-05) [Support]


Launch Daemons:

[running] com.adobe.adobeupdatedaemon.plist (2016-12-09) [Support]

[running] com.adobe.agsservice.plist (2017-03-11) [Support]

[loaded] com.google.keystone.daemon.plist (2017-01-24) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-12-11) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

[loaded] com.teamviewer.Helper.plist (2016-09-19) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2017-02-05) [Support]

[not loaded] org.pqrs.Karabiner.load.plist (2016-07-05) [Support]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-12-09) [Support]


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-12-09) [Support]

QuickTime Plugin: 7.7.3 (2016-12-15)


User internet Plug-ins:

Picasa: 1.0 - SDK 10.4 (2016-07-25) [Support]


Safari Extensions:

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2017-03-11)

Open in Internet Explorer - Parallels - http://www.parallels.com (2016-07-14)


3rd Party Preference Panes:

None


Time Machine:

Skip System Files: YES - System files not being backed up

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

MacBookPro: Disk size: 498.89 GB Disk used: 469.95 GB

Destinations:

[redacted]ExtDrive [Local]

Total size: 319.73 GB

Total number of backups: 2

Oldest backup: 31/07/16, 6:43 PM

Last backup: 31/07/16, 9:42 PM

Size of backup disk: Too small

Backup size 319.73 GB < (Disk used 469.95 GB X 3)


Top Processes by CPU:

28% com.apple.WebKit.Databases

18% kernel_task

6% WindowServer

1% fontd

0% Adobe CEF Helper(3)


Top Processes by Memory:

602 MB com.apple.WebKit.WebContent(18)

496 MB kernel_task

111 MB Safari

82 MB Finder

78 MB mdworker(8)


Virtual Memory Information:

683 MB Available RAM

19 MB Free RAM

3.33 GB Used RAM

664 MB Cached files

206 MB Swap Used


Diagnostics Information:

Mar 11, 2017, 10:00:55 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-03-11-100055_[ redacted].cpu_resource.diag [Details]

com.apple.WebKit.WebContent

Mar 11, 2017, 09:46:16 AM ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2017-03-11-094616_[redacted].crash

/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper

Mar 11, 2017, 08:57:46 AM Self test - passed



Regards,

Babloo.

MacBook Pro, Mac OS X (10.7.5)

Posted on Mar 11, 2017 8:02 PM

Reply
22 replies

Mar 19, 2017 11:55 AM in response to Bablooroyal

Reinstalling macOS would be harmless, but it's not justified for the circumstances you describe and probably won't help.


Please read See how apps affect Mac performance, battery runtime, temperature, and fan activity - Apple Support.


If that does not reveal anything of interest, then proceed with the following:


Reproduce the events that cause your Mac to exhibit that problem. During that time, capture two screenshots as shown below, and post them in a reply.


Please refer to the CPU section in Use Activity Monitor on your Mac - Apple Support.


In Activity Monitor's View menu, select Active Processes (not "My Processes" as shown in the screenshots).


Click the CPU tab, and post a screenshot similar to the following, with the %CPU column sorted in decreasing order.


User uploaded file


Then, click the Memory tab and post a screenshot similar to the following, with the Memory column sorted in decreasing order.


User uploaded file


To learn how to post a screenshot please read the Appendix in Writing an effective Apple Support Communities question.


Please don't post any information that you might consider personal. The above User Tip includes a link explaining how to edit the screenshot, if needed.

Apr 8, 2017 3:41 PM in response to Bablooroyal

The actions you describe strongly support a conclusion that the problem is not caused by software, and the screenshots you subsequently posted indicate your Mac's performance is not being caused by a lack of RAM.


I have reason to believe that the slow startup and poor performance is likely to return. The fact that macOS runs well on an external hard disk drive supports a conclusion that the internal one is operating in a state of failure.


Replacing it is easy, especially since you already installed macOS on the external one. If and when the poor performance returns you can simply swap the two drives, and your problems are over.


I confess that I did not view your videos, although I will do that when I have more time. Your description itself is more than adequate.

Apr 9, 2017 7:25 PM in response to Bablooroyal

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac. The reason for creating a backup is that the symptoms you describe could be indicative of an impending hard disk drive failure, so securing your data is a primary concern.


Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read Use safe mode to isolate issues with your Mac - Apple Support. Compare how your Mac works in Safe Mode to how it has been, and describe your observations in a reply to this Discussion.


Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.


Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.


Let me know what you determine.

Mar 28, 2017 7:00 AM in response to Bablooroyal

Thanks for the videos. They are very helpful. Your Mac is so slow at performing nearly every task that it is nearly unusable.


I doubt that reinstalling macOS will be worthwhile.


The symptoms you describe and the actions you took strongly suggest a failed internal hard disk drive. A related logic board fault is another possible cause, but far less common than inherently life-limited traditional hard disk drives.


It's very important that you create a backup before doing anything else. Your existing Time Machine backup is about nine months old. I strongly recommend that you set that one aside, because you probably will not be able to use it to create a new backup without erasing the existing backup first. (If you were to do that, it would temporarily leave you with no backup. Given the symptoms exhibited by that Mac, there is a significant likelihood that Time Machine will take a very long time to finish, if it finishes at all). An additional external hard disk drive of 1 TB capacity will be sufficient.


Since Sierra introduced a completely new logging system, I do not know of a reliable way to diagnose potential hard disk drive problems. Disk Utility will not suffice. Until I come across a disk in a state of failure yet operational enough to test I can't provide a means of extracting any applicable log entries that could definitively show those failures. A definitive conclusion could be drawn by installing Sierra on an external hard disk drive, booting from it, and determining if the symptoms are alleviated while running Sierra from that startup disk. To do that read How to set up and use an external Mac startup disk - Apple Support. If the external hard disk installation of Sierra works properly while the internal one does not, that is all the justification you need to replace the internal drive.


Hard disk drives are inexpensive and are easily replaced. The ability to restore from a Time Machine backup makes their inevitable failure a non-event.

Mar 11, 2017 8:20 PM in response to Bablooroyal

You might want to consider adding some more RAM. Using modern OSs, 4 GB of RAM is about the bare minimum.


The 2 places I’ve seen recommended most to buy reliable RAM are below. I have purchased RAM several times from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the RAM. OWC has also tested RAM above what Apple states is the maximum. I had 6GB installed on an early 2008 iMac supposedly limited to 4 GB and noticed an improvement.


Crucial


Other World Computing

Mar 18, 2017 11:55 AM in response to John Galt

Hei,


Sorry for the late reply. Been quite busy with office work.

Back up - Yes, it needs to be done and will do it.


I tried working in 'Safe mode' as well as with a new user account.

In both the cases, the situation is quite better i.e. the programs open faster.

When I booted in normal mode and logged in to my regular user account, the situation improved slightly.

i.e. the programs open a bit faster. But, to become fully functional, it takes time.

I mean, let's say I click on new tab in Safari. It takes lot of time to open. But, after some time, the programs work fine.

Also, the boot time is quite high.


In the article suggested, I checked the "If an issue doesn't happen in safe mode" part.

It says that if the issue returns, there can be incompatible login items. In this case, I don't have any login items. So, I think this is not the problem.



In June 2016, I booted in to Safe mode for some reason and when I booted back normally, the MBP became awfully slow. The service centre guy suggested me to get OS reinstalled. I got it done by that fellow only. This problem of programs opening slowly existed before and after this episode.

Considering this, I don't think reinstalling OS will work.

One solution is to create a new user and move all my stuff in to that account. What do you guys say about it?


Pls suggest further action.



Regards,


Babloo.

Mar 24, 2017 7:25 PM in response to Bablooroyal

Guys,


Thanks for the replies and sorry for the delay. I get time only during weekends to do these things. Hence the delay.

I'll go through the steps given above and will respond shortly.

Meanwhile, I've one question.

After booting in Safe mode and booting back in normal mode, the computer became very very slow.

The earlier problem was only during the opening of programs.

But, now, the programs are responding very slowly.

As I'm typing now, the text isn't appearing as I am typing.

It appears a couple of moments late. Like, streaming video from Youtube on a slow connection.

Is it normal for the computer to behave like this after booting in Safe mode or there's some problem?

Edit: Battery is also draining faster than earlier.



Regards,

Babloo.

Mar 28, 2017 6:05 AM in response to John Galt

Hei,


I tried to figure out the problem using the steps suggested above.

However, I couldn't understnd how to report it to you.

So, recorded the entire problem in a short video (well, not really short. It's 20 mins long😝)

Pls see if it's possible to watch the video. If not, I'll send the screenshots as suggested earlier.

The video is uploaded in two definitions. One is 480p (500 MB) and the other is 720p (1 GB).

480p is here and 720p is here.


I'm getting tempted to reinstall the OS, despite the pain involved. But, just waiting for your suggestions to resolve the issue without reinstalling OS.



Regards,

Babloo.

Mar 28, 2017 12:31 PM in response to John Galt

Hei John,


Thanks for the reply.

Something that is bound happen, sooner or later, seems to be just around the corner.

1. I'll get a backup ASAP.

2. I'll install OS on an external drive shortly and get back to you with observations.

However, I just want to tell again my past experience.

Sorry if I'm stretching it too much. But, I'm compelled to share this.

Till June 2016, my MBP had the problem of programs starting slowly etc (i.e. the problem described in OP).

As we did earlier, I booted in Safe mode.

After that, the computer became painfully slow (the same problem that we are discussing right now).

OS was reinstalled and the computer was fine for a few days and then the problem (the one described in OP) crept in gradually.

So, the current slowness seems to be because of booting in safe mode and rebooting normally. So, reinstalling OS might resolve this issue and take us back to OP problem.

Does all this, according to you, indicate HDD failure?

Or, booting in safe mode is disabling some software/hardware component(s) which are not enabled after booting normally? (Can such a thing really happen??!!)


Regards,

Babloo.

Mar 28, 2017 1:08 PM in response to Bablooroyal

Hi Babloo,


The reason I suspect a failed hard disk drive is based on the symptoms you described. Although operating system corruption is certainly possible, when nearly every action you take (such as logging in, moving files or folders, launching apps and other routine user interaction) results in frequent and prolonged appearance of the "wait cursor" then it suggests the Mac is having difficulty moving information to and from its hard disk drive — a task all Macs routinely perform regardless of the amount of installed memory.


When the same problems occur in "Safe Mode" it eliminates the effects of installing non-Apple software that can interfere with normal operation, and you confirmed that to be the case.


It would help if you could capture the screenshots of Activity Monitor such as I suggested, but accomplishing even that basic troubleshooting task appears to be difficult on that Mac. For example, if that Mac's "Memory Pressure" graph is frequently "red" it would indicate a deficiency of RAM given the applications you use. More memory is generally beneficial, but unless you can demonstrate a deficiency of RAM is the sole cause of poor performance then it is not worthwhile adding any more.


Given what you have done so far, it is still impossible to definitively implicate the hard disk drive as the sole cause, but it is a common cause since all rotational hard disk drives have been cheaply built for years. When they have been in service as long as that one appears to be (five or more years) their failure rate begins to gradually increase, especially on portable Macs that are subject to the routine and unavoidable environmental abuse required of portable equipment.


Installing macOS on a separate, external hard disk drive and booting from it will help confirm or refute the diagnosis of a failed internal hard disk.

Apr 8, 2017 4:59 AM in response to John Galt

Hei John,


How are you?

After our previous communication, I did two things.

1. Installation of 10.12.4 update.

With this installation, the MBP became quite fast for some time.

Please see the video here.

Now, it is back to our initial problem. i.e. the extreme slowness that we faced after booting in 'Safe mode' is gone and computer behaves as explained in the opening post.

2. Installation of OS on external drive.

The computer seems to be quite fast.

Please see the video here.

Please let me know your inferences and suggest further action.

Regards,

Babloo.

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My MBP is very slow

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