Drag & Drop not working; mac Bluetooth hardware problem, macOS issue, or both?
Is this a mouse hardware problem, software problem, or both? (I’m starting a new thread and cross-posting, because I’ve learned more from troubleshooting.)
Drag and Drop of text is not working using our Apple Magic Mouse on our iMac (macOS 10.12.3) in Safari , Apple Mail, Apple Preview, or Google Chrome. (Oddly, it does work with Firefox, Pages, TextEdit, and Stickies. I can still drag an image from Safari to the desktop, but I can’t Drag and Drop any text.)
For example, if we highlight text in, say, Safari, and try to drag it to the desktop, it won't work. If we create an email and try to select and drag passages of text within that email, Drag and Drop won't work there either. The problem exists in existing, newly created, and Guest accounts.
Here are the fixes I’ve tried repeatedly that have *not* solved the problem:
-Downloaded and reinstalled macOS Sierra 10.12.3 Combo Update
-Running Disk Utility from the Recovery Disk
-rebooting in Safe Boot mode
- resetting the NVRAM/PRAM
- resetting the SMC
-resetting permissions in my home folder
-running Alsoft’s DiskWarrior.
Some interesting troubleshooting results:
-Tried a bluetooth Magic Trackpad with the iMac; drag and drop works;
-Tried an old USB Apple mouse with the iMac; drag and drop works;
-Tried the bluetooth Magic Mouse for which drag and drop doesn't work on the iMac and tried pairing it with my MacBook; on the MacBook, drag and drop with that same bluetooth Magic Mouse does work, but:
-I then re-paired the bluetooth Magic Mouse with its usual iMac, and drag and drop is still not working on the iMac.
-Dug out an old bluetooth Apple “Mighty Mouse” from storage. Drag and Drop works in Safari, using the old bluetooth Magic Mouse on our iMac.
Weird. Any suggestions or tips? If it’s a hardware issue with the mouse, why would it work in some apps and not in others?
iMac with Retina 5K display, macOS Sierra (10.12.3)