I can't send any emails from my school account.

Question

Level 1

10 points

I can't send any emails from my school account.

Hi,

I am having an issue where I am unable to send emails on the mail app from my school email. A message comes up that says the email cannot be sent because the server for [my email] can't be relayed. I didn't CC myself in the email. I reset my signature to default because it had my email in it. I cannot diagnose the problem. Any help is greatly appreciated!

iPhone SE, iOS 10.2.1

Posted on Mar 13, 2017 2:15 PM

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Answer 1

jeremy_v

Community Specialist

Mar 14, 2017 7:54 AM in response to Hidden User

Hello Hidden User,

Thank you for using Apple Support Communities. It's my understanding you're receiving a server error message when trying to send emails from your iPhone. I know being able to successfully send emails is definitely important, especially from a school account. I'm happy to help.

First, I recommend making sure your iPhone is able to connect to the internet. Try going to Safari and opening a webpage. If you're able to connect to the in internet, use the steps below to check your email settings:

To make sure that your account settings are correct, compare the settings in the Mail app to the settings for your email account:

Go to Settings > Mail > Accounts and tap your email account.

Tap your email address next to Account to see the account information, such as the incoming and outgoing mail servers.

Check the recommended settings for your email account in the Mail Settings Lookup tool and make sure that they’re the same as what you see on your screen. If you don’t see the settings for your email account, contact your email provider or system administrator.

If you have a POP3 email account, then you can only check email on one device at a time. Close other email programs and sign out of webmail sites that you have open. To check if your email is a POP3 account, go to Settings > Mail > Accounts, tap your account, and look for the label POP Account Information. You can also check the recommended email settings for your POP3 email account in the Mail Settings Lookup tool.

If your email provider requires your account to use port 25, then you can only send email when you’re connected to your email provider’s network. Check with your email provider for settings and availability.

If you can't send or receive emails on your iPhone, iPad, or iPod touch

If the issue persists, follow the remaining steps in the link above.

Have a great day!

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Answer 2

KiltedTim

Level 10

224,574 points

Mar 14, 2017 8:00 AM in response to Hidden User

Are you connected to your school's network when you attempt to send, or are you on cellular data or connected to a different WiFi network?

The school may be blocking SMTP traffic originating from clients not connected to their network in an effort to combat spam.

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Answer 3

Hidden User Author

Level 1

10 points

Mar 14, 2017 11:18 AM in response to jeremy_v

Hi Jeremy,

I really appreciate your help. I was unable to fix the issue. I'm not sure why it doesn't work, as I was able to send emails with my now dead iPod touch 4.

Have a great day.

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