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User profile for user: JonGentry
JonGentry Author
User level: Level 1
10 points

Replacement Airpod has arrived!

This is a problem with the solution...

Broke my R airpod while running. I stepped on it. When my new R airpod arrived. I dropped it in the case to sync with my old left airpod.... Amber lite... flashing.... and nothing.

Call Apple support.... 75 min later, I got, we will call you tomorrow.

So I figured it out on my own.

Here is what I did.

The airpods would work as a single unit in the case.

I got the new right airpod to talk to my phone with the left out of the case. Then while the right was in the case I dropped the left in. The phone detected the left airpod. I did this twice and the set of airpod were like new.


On a side note... Don't step on your airpod... They pop!

Airpods

Posted on Mar 15, 2017 2:04 PM

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User profile for user: GekkoAce
GekkoAce
User level: Level 1
9 points

Posted on Apr 18, 2017 6:52 AM

If anyone else has this problem, there may be an additional issue. There's been at least one firmware update since the AirPods were released. If they are on different versions you'll get the orange flashing light when they are both in the charger.

To fix this:

- un-sync both AirPods

- put only the new one in the charging case and connect it to your iPhone. You should see a popup on your iPhone and a red warning that there's only one AirPod.

- take the AirPod out and make sure it's connected and working

- go into settings-general-about-AirPods and take note of your firmware version (3.3.1 is the old original shipping version that needs updated, if you have this then this is definitely what's causing your problem)

- put only the one AirPod back into the charging case

- close the charging case, and plug your iPhone and the charging case in to charge. Leave them alone for an hour or two..

- take your AirPod back out so it connects and check the firmware version again. It should have updated while it was sitting there charging.

- put the other AirPod back in the case with this one, press the sync button on the back of the case. They should both connect now. If they don't, repeat this process with the second AirPod.

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User profile for user: GekkoAce
GekkoAce
User level: Level 1
9 points

Apr 18, 2017 6:52 AM in response to JonGentry

If anyone else has this problem, there may be an additional issue. There's been at least one firmware update since the AirPods were released. If they are on different versions you'll get the orange flashing light when they are both in the charger.

To fix this:

- un-sync both AirPods

- put only the new one in the charging case and connect it to your iPhone. You should see a popup on your iPhone and a red warning that there's only one AirPod.

- take the AirPod out and make sure it's connected and working

- go into settings-general-about-AirPods and take note of your firmware version (3.3.1 is the old original shipping version that needs updated, if you have this then this is definitely what's causing your problem)

- put only the one AirPod back into the charging case

- close the charging case, and plug your iPhone and the charging case in to charge. Leave them alone for an hour or two..

- take your AirPod back out so it connects and check the firmware version again. It should have updated while it was sitting there charging.

- put the other AirPod back in the case with this one, press the sync button on the back of the case. They should both connect now. If they don't, repeat this process with the second AirPod.

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User profile for user: rileha
rileha
User level: Level 1
4 points

Apr 19, 2017 5:45 PM in response to GekkoAce

Thank you so much. This solved a problem I spent hours trying to solve. I had a replacement AirPod that would sporadically have no audio output.


Second replacement ran into the orange flashing light. Multiple Genius' tried to figure it out. They replaced the other Airpod and also the case but no fix. I had to leave so I took the nonworking unit and told them I would come back if I couldn't figure it out.


Found your post and sure enough the L and R Airpod's had mismatched firmware. Once I corrected it they paired instantly.

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User profile for user: KJGuard
KJGuard
User level: Level 1
4 points

Sep 7, 2017 9:04 PM in response to JonGentry

This led me to the right solution. I had to unpair the original Bluetooth connection. Then I only had the new AirPod in the case and paired it alone. Then the old original AirPod that I was keeping paired alone. It then showed up as 2 separate devices, I unpaired both of those. After this then I left both in the case and paired it up as usual and it worked perfectly!

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Replacement Airpod has arrived!

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