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I subscribed to a VPN Hotspot app thinking I could use it to avoid blocked sites at school but it does not work at all and messes up the performance of my phone. How can I get a refund?

iPhone 6s, iOS 10.2.1

Posted on Mar 17, 2017 6:24 AM

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1 reply

Mar 17, 2017 6:27 AM in response to MonicaAle

Purchases are considered final but you could try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html


And if you haven't already done so cancel the subscription : View, change, or cancel your subscriptions - Apple Support

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