Reminders not syncing between iPhone and Mac

Question

Level 1

17 points

Reminders not syncing between iPhone and Mac

Hello! I've been having a problem for weeks where reminders don't sync between my phone and mac. I have done all the troubleshooting steps mentioned in other thread and official documents (turning reminders off and on on both devices, restored phone, etc.) but have had no luck. When I turned reminders back on on my computer after having it off and restarting, it will sync what is out there, but it doesn't going forward from that. So if I mark a reminder as completed on my phone or add a new one on my phone, it does not show up on the computer and vice versa. This is extremely frustrating as I have dozens of due reminders pop up every time I use my computer and I can't mark things as completed or create new reminders on my computer (as they won't show up on my phone which is my primary device). iPhone 7 Plus, iOS 10. Sierra, version 10.12.3.

Posted on Mar 17, 2017 10:40 AM

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Answer 1

Eric Root

Level 10

685,227 points

Mar 17, 2017 1:55 PM in response to twist86

Try going to iCloud.com to see if the items are there and whether they are from the device or the computer. That should show whether the device or the computer isn't syncing. If the computer, try going to System Preferences/iCloud and stop syncing. Wait a couple of minutes, then recheck syncing. If the device, go to Settings/iCloud and do the above. You can also try signing out of iCloud and then sign in again.

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Answer 2

Mar 17, 2017 3:17 PM in response to twist86

I'm having the same issue as well. It's happening between all of my apple devices. Completed items keep showing up as due and I can't get them to go away unless I restart my devices. It happens on all of my iOS devices and mac.

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Answer 3

twist86 Author

Level 1

17 points

Mar 17, 2017 4:04 PM in response to Campingfamco

I realize now that it's also happening on my iPad. I don't use it much so I didn't realize. So frustrating. Happy I'm not alone, but it's a bummer. Will check to see what is showing up on iCloud.com.

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Answer 4

twist86 Author

Level 1

17 points

Mar 20, 2017 2:04 PM in response to Eric Root

Ok, I went to iCloud.com and it matched what was on my computer, but my phone is my primary device and the one that is up to date. I have completely erased and restored the phone and that made no difference. There is no Sync option on the phone under Settings > iCloud. I'm not sure what to do.

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Answer 5

Eric Root

Level 10

685,227 points

Mar 20, 2017 2:40 PM in response to twist86

This is why I see on my device - is yours different?

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Answer 6

twist86 Author

Level 1

17 points

Mar 20, 2017 3:37 PM in response to Eric Root

Mine is the same. When you were saying "sync" were you referring to selecting or deselecting rather than the sync feature? I've turned reminders on and off on both devices many times to no avail.

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Answer 7

Eric Root

Level 10

685,227 points

Mar 21, 2017 1:52 PM in response to twist86

I was referring to sliding the button to the left (off) and then after a couple of minutes, slide it to the right so the green shows.

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