Hello,
MacBook Pro 2016, 13 inch.
While installing Avast VPN, I was prompted with the following: neagent wants to use your confidential information stored in com.avast.osx.secureline in your keychain
What does this signify?
Do I have a virus? I thank-you in advance.
MacBook Pro, iOS 10.2.1
EtreCheck version: 3.1.5 (343)
Report generated 2017-03-18 20:43:42
Download EtreCheck from https://etrecheck.com
Runtime 6:04
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Hardware Information:ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2,5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 118
Video Information:ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software:ⓘ
macOS Sierra 10.12.3 (16D32) - Time since boot: about 4 hours
Disk Information:ⓘ
APPLE HDD HTS545050A7E362 disk0 : (500,11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.89 GB (456.53 GB free)
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. iPhone
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 177 Apple tasks
[running] 70 Apple tasks
[killed] 26 Apple tasks
26 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 42 Apple tasks
[loaded] 169 Apple tasks
[running] 84 Apple tasks
[killed] 16 Apple tasks
16 processes killed due to insufficient RAM
User Launch Agents:ⓘ
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2017-02-16) [Support]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (2017-03-10) [Support]
[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]
User Login Items:ⓘ
iTunesHelper Application (2017-01-25)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
AntiVirus Security Scanner Application
(/Applications/AntiVirus Security Scanner.app)
Internet Plug-ins:ⓘ
QuickTime Plugin: 7.7.3 (2016-12-28)
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]
Safari Extensions:ⓘ
TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (2017-02-24)
Ka-Block! - David Graham & Josh Peek - http://kablock.com (2017-02-24)
3rd Party Preference Panes:ⓘ
None
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
26% AntiVirus Security Scanner
10% mDNSResponder
7% WindowServer
4% kernel_task
3% CoreServicesUIAgent
Top Processes by Memory:ⓘ
614 MB kernel_task
578 MB com.apple.WebKit.WebContent(7)
246 MB AntiVirus Security Scanner
188 MB mdworker(10)
115 MB Safari
Virtual Memory Information:ⓘ
598 MB Available RAM
21 MB Free RAM
3.42 GB Used RAM
577 MB Cached files
74 MB Swap Used
Diagnostics Information:ⓘ
Mar 18, 2017, 03:50:23 PM Self test - passed
Sorry for the late reply!
EtreCheck version: 3.1.5 (343)
Report generated 2017-03-21 20:22:17
Download EtreCheck from https://etrecheck.com
Runtime 3:27
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information:ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2,5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 118
Video Information:ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software:ⓘ
macOS Sierra 10.12.3 (16D32) - Time since boot: about 2 days
Disk Information:ⓘ
APPLE HDD HTS545050A7E362 disk0 : (500,11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.89 GB (455.06 GB free)
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. iPhone
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 176 Apple tasks
[running] 84 Apple tasks
[killed] 13 Apple tasks
13 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 42 Apple tasks
[loaded] 168 Apple tasks
[running] 94 Apple tasks
[killed] 7 Apple tasks
7 processes killed due to insufficient RAM
User Launch Agents:ⓘ
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2017-03-21) [Support]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (2017-03-10) [Support]
[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]
User Login Items:ⓘ
iTunesHelper Application (2017-01-25)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
AntiVirus Security Scanner Application
(/Applications/AntiVirus Security Scanner.app)
Internet Plug-ins:ⓘ
QuickTime Plugin: 7.7.3 (2016-12-28)
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]
3rd Party Preference Panes:ⓘ
None
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
26% WindowServer
8% Preview
7% hidd
5% kernel_task
2% Activity Monitor
Top Processes by Memory:ⓘ
615 MB kernel_task
287 MB com.apple.WebKit.WebContent(2)
197 MB AntiVirus Security Scanner
156 MB Safari
127 MB Finder
Virtual Memory Information:ⓘ
843 MB Available RAM
22 MB Free RAM
3.18 GB Used RAM
821 MB Cached files
716 MB Swap Used
Diagnostics Information:ⓘ
Mar 19, 2017, 08:06:21 AM Self test - passed
I Thank-you for your immediate reply but I have reason to believe that I have an MitM attack.
My windows HP is dead and all files wiped out.
I changed the router and installed this VPN to protect the MAC. I don't know how else to defend myself? But I can tell you that the MAC is performing better after having changed the router.
Once you uninstall Avast and BitDefender, important uninstall with uninstall procedure to get rid of them entirely, you might want to check into increasing the amount of RAM beyond the 4 GB that is currently installed.
You do not show any known "Bad Actors" except that security scanner and Bit defender, which are likely slowing down your Mac enormously.
To run Sierra or ElCapitan with a Rotating drive, you need More than 4GB of RAM to avoid delays and general lack of responsiveness. You may be able to squeak by in just 4GB if you had an SSD drive (which you do not).
what's this?
iTunesHelper Application (2017-01-25)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
AntiVirus Security Scanner Application
(/Applications/AntiVirus Security Scanner.app)
also, to make a Mac running ElCapitan or Sierra adequately responsive, you need one or more of:
More than 4GB or RAM
an SSD boot drive.
.
Uninstall AVAST. It is not needed and may cause problems.
Please download and install EtreCheck from http://etrecheck.com/
Run it and post the report here. Maybe we might be able to suggest something after analyzing the EtreCheck report.
Remove Avast properly.
Just to let you know, your Mac can address up to 16 GB RAM but 8 GB would probably be enough. The best sources of Mac compatible RAM are OWC and Crucial.
Ciao.
Certainly agree about Bit defender - Traffic light. This was installed on many macs when it was a Safari extension. Just goes to show you can't even trust Apple downloads,
I thank-you all for the replies.
I removed bitdefender and Avast VPN.
Can someone please tell me if I can see if I have a Man in the Middle Attack from the computer?
I thank-you all in advance.
Please post a new etrecheck report at this stage.
virus?
