Parental Controls -Limit Applications not Saving or Applying Settings

On setting up Parental Controls to Limit applications in MacOS Sierra for my Child, I wished to limit access just two apps, iTunes and the App Store. However, after checking most of apps off in the Allow List to Allow them to run, I observed two things occurring:

1.) The check boxes would not remain saved.

2.) Even though most apps were allowed, when opening an allowed app from the Managed User we were prompted to enter continually the Administrator Password. This should not have occurred because the Apps were in the Allowed List.

We would expect to be able to run an allowed app without a warning and only receive warnings on disallowed ones.

Does anyone else have Parental ControlsLimit Apps working MacOS Sierra?

Mac mini, macOS Sierra (10.12.3)

Posted on Mar 18, 2017 3:48 PM

21 replies

Dec 11, 2017 1:07 PM in response to jcalvert2

Hi all.

I have this problem too (macOS 10.13.2), and not only in limiting applications, but also for other section of the parental control (the time constraints for example, but also Others).

With the guest account parental controls seem working correctly, but this is not the case for a standard user.

Please, we need to have this fixed! It's incredible that such a bug is still in the wild!

Hope someone from Apple will answer to our call.

Thanks,

Alessandro

Dec 11, 2017 8:08 PM in response to jcalvert2

I just got off the phone with Apple Care. I was on hold for most of 1 hour.

They didn't give me any information yet. The last person I spoke with said they would contact the appropriate department and I asked for a call back.

Dec 14, 2017 1:56 PM in response to jcalvert2

I just got a reply from Apple to my bug report #35490409:

It has not been determined how or when the issue will be resolved.

... The original report on this issue, Bug ID 20024192, is still under investigation.

Fascinating. One would expect at the least for Apple to report that this will definitely be fixed in the next update to El Capitan, Sierra, and High Sierra. They don't know how to resolve the issue? Under investigation? For how many years?! It's just a simple failure that can very easily be reproduced. I've been in IT for 35 years and I'm a former senior software engineer. This is silliness. Further, it appears now that there are two prior bug reports for this bug: 10534135 and 20024192. Apple is now referring to the bug as Bug ID 20024192.

I am still waiting for a call back, in response to my call to Apple Care on Dec. 11.

Dear Apple, we need parental controls working on OS X now!

tekfranz Author

Level 1

58 points

Mar 27, 2017 12:11 PM in response to tekfranz

Is there anymore input on this issue? It seems to be reported on several of the Apple Blogs as well.

Nov 11, 2017 5:13 PM in response to jcalvert2

I have just submitted bug report #35490409, "parental controls don't work - easy to reproduce".

Dec 11, 2017 5:55 PM in response to lemminkainen

Apple, what is the status of bug #10534135?

How old is this bug? Why has it not been fixed yet?

thanks

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Parental Controls -Limit Applications not Saving or Applying Settings