Documents and Desktop folders not appearing on my Mac

When I opened up my Mac today my Documents and Desktop folders were missing. In iCloud in Settings iCloud Drive is checked and Options show Desktop & Documents Folders checked. As I have sufficient storage on my Mac I've not optimized my storage there. If I go to iCloud.com all my documents and desktop files are there OK.


I thought I could correct this by restoring files from my Time Machine backup so I tried restoring all my desktop files. That was OK at first but then it started uploading these to iCloud and they disappeared again from my Mac! It seems that somehow or other my iCloud settings are not held properly but how do I correct this?

iMac, macOS Sierra (10.12.3), MacBook Pro, iPad Air 2, iPhone 7 +

Posted on Mar 20, 2017 11:10 AM

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Posted on Feb 26, 2018 8:35 AM

System Preferences --> iCloud --> Make sure iCloud Drive is checked and click Options... --> Desktop & Documents Folders should be unchecked. Check it. Wait about a minute. Uncheck it again. As soon as you do that, your iCloud drive folder on your Mac should begin to populate with all of your folders. Bear in mind that unless you've checked Optimize Mac Storage in the Options window, the entire contents of whatever you have in the iCloud will be copied to your Mac's HD.

47 replies

Oct 24, 2017 1:00 AM in response to Barney-15E

This seemed reasonable and I was hopeful, so I unchecked iCloud Drive while it was taking forever to upload my Desktop and Documents Folder (I had expect it to copy the files, not move them – or copy them and hide them on my computer).


And then it asked me if I wanted to save a copy and I said yes, just to be safe.


And that was all. Nothing else. And I go to Finder and look for documents and I have a folder for "Microsoft User Data" and nothing else – all gone, at least to the naked eye. If they're hiding, they're hiding well.


I'm on a MacBook Pro running the latest version of High Sierra – perhaps that's different.


Any help would save my computing life. Thanks.

Oct 24, 2017 3:38 AM in response to Barney-15E

But I stopped the upload at about the 10% mark, so 90% of those files aren't on iCloud. I would have expected 10% grayed out on my computer, but depending on how I access Documents (either Finder or Word), they're either not there at all or they're grayed out.


Also, if I try to save something new in Word, the filename just disappears. I can't even save from Word on Dropbox – I have to save an attached file to Dropbox and then open it in Word to work on it. If I save it to Word first, then it just gets grayed out immediately.


Looking around now in Finder, I see that Pictures and Photos are all grayed out.


I tried rebooting, but nothing changes.

Oct 24, 2017 8:06 PM in response to Barney-15E

If I try to turn iCloud Drive off, I get this message:


If you turn off iCloud Drive, all documents stored in iCloud will be removed from this Mac.

This includes documents on your Desktop and in your Documents folder which will be available on iCloud Drive only.


And my choices are: Keep a copy / Cancel / Remove from Mac


I want all of my iCloud files and folders back on my Mac, so which do I choose. It certainly sound like "Remove from Mac" will delete files and folders on my Mac before I can move them from iCloud Documents to Documents locally. Since I read that this is an almost instantaneous process, I know that they will not be downloaded from iCloud back to my computer, but will simply create hard links – is that possible if I choose "Remove from Mac"?


Sorry that this is turning into an epic.

Oct 25, 2017 6:24 PM in response to donellis

If you turn off iCloud Drive, all documents stored in iCloud will be removed from this Mac.

This includes documents on your Desktop and in your Documents folder which will be available on iCloud Drive only.

And it means what it says as I stated above. They will still remain in iCloud Drive. You can then move them to your home Folder Desktop & Documents folders.


The options to keep a copy or Remove from Mac are new and I can only assume it was added to clarify the situation. It apparently hasn't.

I don't know what "keep a copy" does.

I assume Remove from Mac is the same as it was and as I described.

It certainly sound like "Remove from Mac" will delete files and folders on my Mac before I can move them from iCloud Documents to Documents locally.

I'm not sure why it sounds like that. To me, it sounds like they will only be available on iCloud Drive and not available on your Mac until you move them from iCloud Drive to your Mac--but then, they've never actually been removed from your Mac. It's all Finder "smoke and mirrors."

I know that they will not be downloaded from iCloud back to my computer, but will simply create hard links – is that possible if I choose "Remove from Mac"?

That's what I assume that means.

Nov 27, 2017 1:19 PM in response to RobbieSnr

well i read and i wanted the files to load on to icloud as i had just purchased 200 gb.. after all the files disappeared from teh dektop when i went to my icloud i saw the files were not even there .. if that has happpened i may as well go jump off and end my life cos my lifes work was there..



im in the middle of peak season and i have no work files.. i know therell be a few jokes cracked at my expense but im honestly suicidal now cos i have nothing on me now to handle the next three events coming up ..


please help ..

Feb 26, 2018 11:23 AM in response to Eric Root

You seem to have understood the problem, which I have been experiencing--knowledgable mac user has checked everything correctly in system preferences (yes sync, no optimization) and yes the Finder shows no documents or desktop folders in icloud drive. yet visiting icloud.com reveals they are all indeed there. So something is not working correctly. (many comments assume the user has not read what icloud drive is)


This has happened to me a few times this month, and the plist idea was genius. Thank you for your help.

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Documents and Desktop folders not appearing on my Mac

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