Documents and Desktop folders not appearing on my Mac

When I opened up my Mac today my Documents and Desktop folders were missing. In iCloud in Settings iCloud Drive is checked and Options show Desktop & Documents Folders checked. As I have sufficient storage on my Mac I've not optimized my storage there. If I go to iCloud.com all my documents and desktop files are there OK.


I thought I could correct this by restoring files from my Time Machine backup so I tried restoring all my desktop files. That was OK at first but then it started uploading these to iCloud and they disappeared again from my Mac! It seems that somehow or other my iCloud settings are not held properly but how do I correct this?

iMac, macOS Sierra (10.12.3), MacBook Pro, iPad Air 2, iPhone 7 +

Posted on Mar 20, 2017 11:10 AM

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Posted on Feb 26, 2018 8:35 AM

System Preferences --> iCloud --> Make sure iCloud Drive is checked and click Options... --> Desktop & Documents Folders should be unchecked. Check it. Wait about a minute. Uncheck it again. As soon as you do that, your iCloud drive folder on your Mac should begin to populate with all of your folders. Bear in mind that unless you've checked Optimize Mac Storage in the Options window, the entire contents of whatever you have in the iCloud will be copied to your Mac's HD.

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Feb 26, 2018 8:35 AM in response to RobbieSnr

System Preferences --> iCloud --> Make sure iCloud Drive is checked and click Options... --> Desktop & Documents Folders should be unchecked. Check it. Wait about a minute. Uncheck it again. As soon as you do that, your iCloud drive folder on your Mac should begin to populate with all of your folders. Bear in mind that unless you've checked Optimize Mac Storage in the Options window, the entire contents of whatever you have in the iCloud will be copied to your Mac's HD.

Oct 25, 2017 2:22 PM in response to RobbieSnr

I also had the same issue.

Updated OS to High Sierra via clean install. On boot iCloud.com still showed my old Desktop and Documents but the new install had empty Desktop and Documents folders.


Its been a couple days, and I didn't solve it until finding this thread and messing around just now..


I went to "System Information" via right-click on HD > "Manage Storage..."

Then went down the Recommendations list: Store in iCloud, Optimize .. etc.. and activated / turned them all on.


Within a few moments all of my files started downloading back to my desktop and 'local' documents folder.


Hope that helps you or anyone else with the same issue. iCloud was already properly set up to sync but it seems like the system sync just needed a little boost to get it going again.

Oct 24, 2017 6:41 AM in response to RobbieSnr

As per this article macOS Sierra: Store your desktop and documents in iCloud Drive

Move items to your Mac and remove them from iCloud Drive: Drag files and folders from iCloud Drive to a folder not inside iCloud Drive, such as Downloads, Movies, Music, and Pictures. The items are copied to your Mac and removed from iCloud Drive on all your devices set up for iCloud. If you change your mind, you can drag items back to iCloud Drive.Items you put in your Documents folder or on your desktop are stored in iCloud Drive, if you selected Desktop & Documents Folders in iCloud preferences.

You can also use iCloud Drive when you save a new document or open a document in an app. Just click iCloud Drive in the sidebar of the Save dialog or Open dialog that appears after you choose File > Save or File > Open.

Oct 24, 2017 6:33 PM in response to donellis

donellis wrote:


But I stopped the upload at about the 10% mark, so 90% of those files aren't on iCloud.

None of that matters. No files are moved off your hard drive. They get uploaded to iCloud in the background.

When you turn it off, hard links of the files are created in iCloud's local storage, Mobile Documents. The links to the files are removed from your Desktop and Documents folders. Again, nothing is floating around in the ether.


Are the files in iCloud Drive Desktop and Documents folders?


Your Pictures and Photos folders being grayed out have nothing to do with iCloud Drive, so something else may be wrong causing the issues you are having with your files.

Oct 24, 2017 6:51 PM in response to donellis

Yes, that is the one. All of your files should appear in those folders. I can't remember what they look like if they haven't been uploaded.


If they are not all there, I don't know what to tell you.

If they are there, even if not uploaded, you can drag them into your home folder Desktop and Documents folders to move them off iCloud and back into your Home folder. It's got to be off to see your Desktop and Documents folders in your Home folder.

Mar 23, 2017 9:58 AM in response to Eric Root

Well yesterday I reset my iCloud Drive options so that Desktop & Documents were not syncing with the Drive and started to download all the Desktop files that were stored in iCloud.com. I found that I could only select for download just the files there, and not the folders, and that these files were all downloaded individually into the default Safari download folder. The wasn't too bad as I could change that default folder to be the Desktop. However the major problem was the folders I had on the Desktop. Each folder had to be opened in turn and the files then selected for download, and I had to keep changing the default download folder so that the files were downloaded into the correct subfolders. I agree that I have too much on my Desktop!


The above wasn't too bad but I hate to think how much work there would be in downloading all the Document files from iCloud.com where there are subfolders going down many levels. It's quite ridiculous that when anyone wants to stop syncing the Desktop & Documents to the iCloud Drive that Apple don't provide for some easy means of downloading the whole of the files to the Mac from where they were uploaded in the first instance. Others have commented on this.


To deal with restoring Documents to my Mac I'm going to have to resort to restoring these from my last Time Machine backup before this problem happened - fortunately since then I've not altered any of the Document files. Having read the excellent article by David Gewurtz about using Dropbox to sync Mac files I'm considering following this route in future to sync at least my Desktop and Documents so they are available in both my Mac and MacBook.

Apr 20, 2017 6:30 PM in response to RobbieSnr

This is the most honest explanation of the problem that I've read. Apple owes it to its users to be more straightforward in explaining the implications of their iCloud choice and, if a wrong choice is made, how to simply reverse it. Up to know, I've been thrilled with my Mac -- Now I'm wondering, "Why the lack of up-front candor?" There is a clear programming bias here on the part of Apple: Why else, make it very easy to choose the cloud? But very, very difficult to get out of it? If so, that's not right. Is this about "optimizing" my drive space? Or "maximizing" my use of the cloud? Bottom line, I want my own documents and desktop programs visible on my own computer and no need to use the cloud other than when I want to, not as a default. There needs to be a simple way to reverse this and Robbie's right, Apple should provide it.

Mar 21, 2017 10:15 AM in response to RobbieSnr

You've enable Desktop & Documents in iCloud Drive. What you see is what is expected. The Desktop & Documents folders now "appear" in iCloud Drive. If you are not seeing them in the iCloud Drive section in the Sidebar, that is another matter that needs to be investigated (as others are trying to do).


The only way to get your Desktop and Documents folders showing again in your Home folder is to disable Desktop & Documents in iCloud Drive.

  • It will warn you that if you disable it, the files will remain on iCloud Drive, but you will have Empty Desktop and Documents folders in your Home folder. It will also tell you that you can then move the files from iCloud Drive back into the Folders in your Home.
  • When you attempt to do that, it will warn you that you will be removing the files from iCloud Drive and they will only be available on your Mac.

All of that moving is just obfuscation. Your Desktop & Documents folders still reside where they were with the files in them. Finder just makes it look like they are not there and in iCloud Drive instead.

When you disable the feature, it makes hard links* to the files in iCloud Drive's local storage location and then deletes the files from the now-visible Desktop and Documents. When you copy the files back over, it doesn't really copy them (or move them), it just creates new hard links in your home folders. The copy will be relatively instantaneous unless some of the files were "optimized" and are only available on iCloud Drive (not applicable in your case since you didn't optimize). In that case, they will have to be downloaded. All of that is done by the OS.


*hard links

Mar 21, 2017 4:17 PM in response to Eric Root

I wasn't sure what you meant by "quit the application" as it was just Finder I was looking at but after checking I had a backup - just relied on one - I moved the Preferences/com.apple.systempreferences.plist to my Download folder. I didn't want to use my Desktop folder as it would then disappear up to iCloud as the rest of that folder had. I restarted my Mac and opened Finder again but there was still nothing in either my Desktop or my Documents folders so I've returned the Preferences/com.apple.systempreferences.plist file to where it was.


You mention that I should now try resetting iCloud Drive/Options - did you mean that I should uncheck the box in Options against Desktop & Document Folders? I just wanted to check this as I want to be quite sure anything I do doesn't remove the contents of these folders from iCloud.

May 29, 2017 5:39 PM in response to asimo......

asimo...... wrote:


same thing happening here. All the files in my desktop suddenly disappeared after the operating system was updated. So bad, could not find some of my important documentaries. Shame on apple, I will never ever buy it again and I will share the awful experience to my friends

All you have to do is read. I didn't have any problem reading or understanding the implications when it asked me if I wanted to move my files to iCloud Drive.

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Documents and Desktop folders not appearing on my Mac

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