trusted devices broken cant get verification code

I was able to get the verification code by removing the SIM card from the broken phone and replacing it in a different one. If you have iMessage on the broken phone, then the first attempt may not work, as it will route the message to that iMessage and may not reach the new phone. It will give you the option to send as text, however, and that one should go through to the new phone. Worked for me.

i found a solution and wanted to help anyone else with this problem. press set up as new iphone. then press make new apple id. after that there will be small letters somewhere on the screen do not use apple id. go through the process clicking the prompts that come up then log in after the phone is activated and you will be able to get your verification text. then set up through icloud setting and let everything sync.

Not even SLIGHTLY helpful. The PROBLEM is that you cannot access your apple id if your only device is broken. Faulty and unhelpful. Not only extremely frustrating, but no actual answer to how to fix it. Looks like it's goodbye to all my pictures and contacts. Thank you for nothing

Your answer is not helpful, cause we can't login to our apple id, it ask for pass code for two factor and we can't get it.

in my case i don't have the old phone number and my macbook dead time ago, i use recovery option but support take to much time to response

You can set your iPhone up as new device (which Apple Support will not recommend) with a new email and password, etc. Then, once you activate your phone through your carrier, you can switch your Apple account by logging in to your old one and the text can be sent to your phone because it is now active.

Good morning. I have a problem, my iphone6 screen is broken. I just had a problem with my laptop, so the Apple Store gave me a new laptop but I cannot access the verification code because I don’t have a phone to reveal it from.. any suggestions??

Keep your trusted phone numbers up to date

To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. You can update your trusted phone numbers when you follow these steps:

1. Go to your Apple ID account page.
2. Sign in with your Apple ID.
3. Go to the Security section and click Edit.

If you want to add a phone number, click Add a Trusted Phone Number and enter the phone number. Choose to verify the number with a text or phone call, and click Continue. To remove a trusted phone number, click next to the phone number you want to remove.

and

View and manage your trusted devices

You can view and manage a list of your trusted devices in the Devices section of your Apple ID account page.

1. Go to your Apple ID account page.
2. Sign in with your Apple ID.
3. Go to the Devices section.

The device list shows the devices that you're currently signed in to with your Apple ID. Select a device to view the model, serial number, and other useful information, including whether or not the device is trusted and can be used to receive Apple ID verification codes.

You can also remove a trusted device. Removing a trusted device will ensure that it can no longer display verification codes and that access to iCloud, and other Apple services on the device, is blocked until you sign in again with two-factor authentication. If you need to find or erase your device before you remove it from your trusted device list, you can use Find My iPhone.

Best regards.