iTunes 12.6 very slow to start/run and not accessing store after update on Windows 7

Oh my, that's too bad to hear!

Apart from the fact that downgrading is merely a workaround instead of a fix, this of course makes things more troublesome.

How was your iTunes setup? Did you use the itunes media folder for your music or did you have it on another hard disk?

You could check the itunes media (/music in some cases) folder if the files are still there.

In windows explorer in the left navigation pane, navigate to your Music library, search for itunes folder. There should be either a folder named "iTunes Media" or "iTunes music". If it's the first: click it and open the folder "music".
If all your music and media is still there I would strongly suggest to copy it to another disk first so that you have a backup of the original files. Always welcome if iTunes decides to mess things up.

I'm affraid there's no option to "downgrade" the library itself so that it's readable again. Once it's "touched" by 12.6 there's no going back it seems (thanks for that Apple).

What you could try is see if iTunes made a backup of your library in the folder "Previous iTunes Libraries". If all went well there should be one made on the date you performed the update.
Now start iTunes itself again by first pressing the <shift> key and keep it pressed until iTunes comes with a popup, asking you about libraries. You could try "Choose" and you''ll see that folder "Previous iTunes Libraries" if all is well.
Select the one with the date of the update, open it and hope for the best!

Have the same Problem

Microsoft Windows 10.0 x64 Home Premium Edition (Build 10586)

TOSHIBA Satellite E305

iTunes 12.6.0.100

FairPlay 2.12.8

Apple Application Support 5.4.1

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 10.3.1.2

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 6.2.1.67

iTunes Serial Number 000001C1FF2F4C1C

Current user is not an administrator.

The current local date and time is 2017-04-02 01:18:40.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

**** Runtime Libraries ****

c:\windows\system32\msvcp140.dll: 14.0.23918.0

c:\windows\system32\ucrtbase.dll: 10.0.10586.0

c:\windows\system32\vcruntime140.dll: 14.0.23918.0

c:\windows\system32\msvcp100.dll: 10.0.40219.325

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcp120.dll: 12.0.21005.1

c:\windows\system32\msvcr120.dll: 12.0.21005.1

c:\windows\system32\msvcp110_win.dll: 10.0.10586.0

**** External Plug-ins Information ****

No external plug-ins installed.

Bonjour service 3.1.0.1 (333.18) is currently running.

iPodService 12.6.0.100 (x64) is currently running.

iTunesHelper 12.6.0.100 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {1D5A66D7-7B8D-463C-9E6E-02E5BDC82D60}

Description: Intel(R) Centrino(R) Advanced-N 6250 AGN

IP Address: 192.168.0.109

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.0.1

DHCP Enabled: Yes

DHCP Server: 192.168.0.1

Lease Obtained: Sun Apr 2 00:59:38 2017

Lease Expires: Thu Jan 1 05:30:00 1970

DNS Servers: 182.48.200.3

114.79.129.4

Adapter Name: {3A338A99-218D-4F60-84EC-5FFE23B5C57E}

Description: Microsoft Wi-Fi Direct Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 05:30:00 1970

Lease Expires: Thu Jan 1 05:30:00 1970

DNS Servers:

Adapter Name: {49A199FD-0FC5-4936-A20A-027A94DF8D5D}

Description: Intel(R) Centrino(R) WiMAX 6250

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 192.168.2.1

DHCP Enabled: No

DHCP Server:

Lease Obtained: Thu Jan 1 05:30:00 1970

Lease Expires: Thu Jan 1 05:30:00 1970

DNS Servers:

Adapter Name: {E97A61FF-E067-4683-BE91-D12420223205}

Description: Qualcomm Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.30)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 172.70.3.1

DHCP Enabled: No

DHCP Server:

Lease Obtained: Thu Jan 1 05:30:00 1970

Lease Expires: Thu Jan 1 05:30:00 1970

DNS Servers:

Adapter Name: {E5C86EC8-D925-4A55-9672-75D808ABF3B6}

Description: Microsoft Hosted Network Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 05:30:00 1970

Lease Expires: Thu Jan 1 05:30:00 1970

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2017-04-02 01:17:14.

Please Help

Msoulz wrote:

That worked! I was able to choose a file from a couple of days ago. Thanks so much!!

Great. If however you're now using the file inside the Previous iTunes Libraries folder you're probably going to run into issues if you need to troubleshoot or move the library in future. You should (with iTunes close) copy the working itl file to the main iTunes library folder, rename it to iTunes Library (iTunes Library.itl if you can see the file extensions) and then shift-start-iTunes to reconnect to it.

tt2

tt2, thank you, thank you, thank you.

You helped me recover years worth of downloads - I jut had to manually add 17 new titles since the last library save which took me all of 10 minutes ...

You saved me hours worth of frustration ... I cannot thank you enough.

Mike

Writing from Barcelona, Catalonia (Spain)...I am exeperiencing the same problem on Windows 7. I hope Apple is going to solve this malfunction on a new version. Go back to a previous version is a lot of time and some risks when, in my case, I have a large library. Pleaaaaseee Help soon!!! Thanks in advance!!!

Problem's solved here as well.
Indeed needed to remove the complete prior installation and after a reinstall things worked again as they should.

Strange thing was I have a windows 7 64 bit laptop as well that didn't display this problem so I still had access to store features. Syncing my ipad/iphone however was a problem since I couldn't use my library (that was on my pc, had sharing to network enabled).

Ah well, glad it's working again.

Many thanks to all posters here, with special thanks to tt2 for his excellent contributions.

Great instructions . . . up to the renaming the Library folder. My PC won't let me do that, and research indicates this is by design by Apple.

I certainly don't want to wipe out my library during a re-install.

More thoughts?

I am in the process of downgrading to an earlier iTunes version. It appears Windows 7 can't handle some of the more recent upgrades, and iTunes locks up.

I'll look at the other resolution you referenced.

Thanks.

Hi,

After i update iTunes with this version (12.6.3.6), the program will 'hang' for few minutes and unable to load App Store.

I don't have this issue for previous version (12.6.2.20).

Here is 'Run Diagnostics' result.

Please advise.

Microsoft Windows 7 x64 Home Basic Edition Service Pack 1 (Build 7601)

Dell Inc. Inspiron 560

iTunes 12.6.3.6

FairPlay 2.12.8

Apple Application Support 6.0.2

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 11.0.0.30

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 6.2.3.17

iTunes Serial Number 00000000106A984C

Current user is an administrator.

The current local date and time is 2017-10-19 12:21:42.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) G45/G43 Express Chipset

Intel Corporation, Intel(R) G45/G43 Express Chipset

**** Runtime Libraries ****

c:\windows\system32\msvcp140.dll: 14.10.25008.0

c:\windows\system32\vcruntime140.dll: 14.10.25008.0

c:\windows\system32\ucrtbase.dll: 10.0.10586.788

c:\windows\system32\msvcp100.dll: 10.0.40219.325

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcp120.dll: 12.0.21005.1

c:\windows\system32\msvcr120.dll: 12.0.21005.1

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 47668e99f8ca725e650656e7e4c0427f

Bonjour service 3.1.0.1 (333.18) is currently running.

iPodService 12.6.3.6 (x64) is currently running.

iTunesHelper 12.6.3.6 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {7D83A4BF-FA78-42EC-AD93-A544BF5E9083}

Description: Realtek PCIe GBE Family Controller

IP Address: 192.168.1.11

Subnet Mask: 255.255.0.0

Default Gateway: 192.168.0.254

DHCP Enabled: Yes

DHCP Server: 192.168.0.4

Lease Obtained: Thu Oct 19 12:09:59 2017

Lease Expires: Thu Jan 1 08:00:00 1970

DNS Servers: 192.168.0.4

192.168.0.7

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2017-10-19 10:11:19.

See the iTunes installers section of the troubleshooting tip. You will be able to restore the pre-upgrade version of your library which will bring back all ratings, play counts, etc.

tt2

Hi tt2, pardon the interruption, but you are being paged over in the iTunes Aisle.

turingtest2

stedman1 wrote:

Hi tt2, pardon the interruption, but you are being paged over in the iTunes Aisle.

turingtest2

Thanks for the heads up. 🙂

tt2

The steps I outlined here should take 10-15 minutes to carry out.

tt2

See the steps I outlined here and follow the link to the collection of iTunes installers.

tt2

If iTunes is apparently installed properly, but won't open or close properly see this post: Re: close and reopen, never comes back.

tt2