LG 5k image retention normal

Hi Adam. Cool, thanks for the info again. I'm on hold with Apple's online store as I type (I purchased my monitor on Apple.com, so a staff at my local Apple store told me to try calling 1-800-MY-APPLE before calling LG just to see if they'll do anything on their end first). I have a feeling I'll be calling LG shortly after this phone call, though.

Glad to hear LG is going to help get your monitor repaired. It's too bad you'll be without the monitor for 3 weeks, but I suppose it'll be worth it to get it repaired.

Quick question regarding your image retention issue... how long after you started using the monitor did you begin to notice the image retention issue? In my case, I received the monitor in January. All worked fine until I started noticing the issue about 2-3 weeks ago (so for me, it began after about 2 months of regular usage).

Good luck with everything. Hope your monitor has a speedy recovery.

Hi there. I've also received my LG 5k Display monitor in January, and I am having the exact same issue. It occurs very quickly for me as well... just after about 2-3 minutes, I can clearly see the images from my browser or program projects baked into my desktop screen once the window is closed or minimized. This is very disappointing.

Oh wow, that's good. I didn't think to ask since I purchased the monitor back in January. I feel like the issue has been happening more frequently the past week or so. It didn't do it when I first started using it. I wonder if I could get a replacement even if I've had the monitor since January...

Hi Cassy, Well, I called LG yesterday and they answered quickly. They know the problem with the shielding and after getting my details, they are sending me a shipping label. Standard repair times are listed as 7-10 work days and for some reason it takes them 3 days to send me a label. I am guessing with all that I'll be out of a monitor for 3 weeks (maybe 4?). We'll see.

Hi Cassy. I hope you got resolution from Apple online. They told me in no uncertain terms that I had to go through LG. They were frankly rude about it.

As for the image retention, it's only happened recently, too. I told LG about it, and they said they'd fix that, too.

All in all, I think we're suffering from Apple experimenting -and failing- at something right now. Apple is not going to have these LG monitors more than a few more months. Recent reports state that Apple has decided to re-dedicate themselves to the professional arena (which I am) and will start building their OWN monitors again by the end of the year in combination with a new, upgradeable and modular Mac Pro suggests to me that this current lineup of MacBook Pros and LG monitors will be chalked up to a mistake. An expensive one on our part, though. https://www.macrumors.com/2017/04/05/apple-no-plans-for-touchscreen-or-arm-based -macs/

I'll let you know how long it takes to return to me and if everything is fixed or not. Good luck on your end!

Hi Nofunciona,

Ah, that's is so true. Good point. I'm guessing that it is possible that the issue always existed and we didn't really start noticing it until about 2 months in. I hope you are able to get your issue resolved as well. Good luck.

Hi Adam,

Thanks for that info. Gosh, you're right about it being an expensive mistake on our part. I'm a designer, so I also use my computer in the professional arena. I'm hoping that Apple does decide to start building their own monitors again. I still have my old 27" LED Cinema Display by Apple, so worst-case scenario, I suppose I can revert back to that (with the help of the USB-C to Mini Displayport adapter I had to order on eBay).

Regarding my LG Ultrafine 5k monitor, Apple online directed me to contact LG. They weren't rude about it, but they did say that I, unfortunately, had to go through LG for my issue. I called LG shortly after that call, and they started a claim process for me. I had to upload a proof of purchase online and now I'm waiting for them to review my case and contact me for next steps. The LG rep I spoke to said that my monitor might fall under a manufacturer's defect (this is another reason why they asked for the proof of purchase), but he's not 100% sure. I'll just have to wait until they contact me and we'll go forward with the repair or replacement at that time. So yep, that's what's happening on my end. Regardless if they end up repairing or replacing my monitor, they will be addressing both the image retention and the shielding issues.

Thanks again, and good luck to you as well.

Hey Adam,

Great! Glad to hear you got your monitor back and that it's working well so far. 🙂

I just got a box w/shipping label in the mail yesterday from LG, so my monitor is all packed up and ready to be shipped back to them. Shipping might take a little longer for me since I'm located in Hawaii, but hopefully, things will go as smoothly for me as it did for you.

Keep me posted if you notice anything else with your monitor.

Hey Adam!

I just got my monitor back today... boy that was really quick! So far it seems ok... I'll be putting it to the test to make sure everything is in working order. Hope your monitor is working well too!

Thanks Adam. I ended up calling LG and they had me send my monitor back to them for a second repair. It took a bit longer this time around, but I finally got my monitor back yesterday, and thankfully, it seems that they addressed the issue. I haven't been getting any image retention as of yet, so that's definitely a great sign. Hopefully it stays this way. Hope all is well with your monitor as well.

I have the same issue - it's progressively been getting worse, but has now made it almost impossible to accurately post-process my photo images as I can't easily tell the difference between banding, noise and image retention.

Did you get any traction with having the issue resolved?

Just found this comparison video regarding the issue as well... https://youtu.be/b1fMYj5HuPs