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nofunciona Author

Level 1

11 points

LG 5k image retention normal

Hello,

In January I received a LG 5k ultra fine and a MacBook Pro 15". I am very happy with the image quality, but these days when using for example Pages or Safari and wiping to dashboard, the display has signs of image retention and I can clearly see the pattern of used windows an text shades. This effects occurs very quickly, it just needs to place a few minutes a static image/window on the screen and after it on some backgrounds I can clearly see the image retention, which disappears in less than a minute. This effect itself doesn't bother me too much, but I am afraid that this could be a defect, that could get worse with time.

So what do you think? Is this a inherent behaviour of this kind of technology or could this be defect, so that it needs to be changed?

Best regards

MacBook Pro, macOS Sierra (10.12.3)

Posted on Mar 24, 2017 11:47 PM

Top-ranking reply

Cassy Song

Level 1

14 points

Posted on Apr 5, 2017 2:15 PM

Hi Adam. Cool, thanks for the info again. I'm on hold with Apple's online store as I type (I purchased my monitor on Apple.com, so a staff at my local Apple store told me to try calling 1-800-MY-APPLE before calling LG just to see if they'll do anything on their end first). I have a feeling I'll be calling LG shortly after this phone call, though.

Glad to hear LG is going to help get your monitor repaired. It's too bad you'll be without the monitor for 3 weeks, but I suppose it'll be worth it to get it repaired.

Quick question regarding your image retention issue... how long after you started using the monitor did you begin to notice the image retention issue? In my case, I received the monitor in January. All worked fine until I started noticing the issue about 2-3 weeks ago (so for me, it began after about 2 months of regular usage).

Good luck with everything. Hope your monitor has a speedy recovery.

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20 replies

Apr 4, 2017 1:50 PM in response to Cassy Song

I'm having the same problem. And I was told by Apple today that since I bought my monitor in January, I'd have to contact LG directly for any help.

Apr 4, 2017 1:53 PM in response to AdamHadem

Hi Adam. Thanks for the info. Same goes for me; I visited two Apple stores and they both told me that I'd have to contact LG directly. Such a bummer.

Apr 19, 2017 12:03 PM in response to Cassy Song

Hey there,

I have my monitor back. It was quick. I got it back within 7 days of shipping it. It seems to work well so far. We'll see... Good luck with yours!

May 1, 2017 7:31 PM in response to Cassy Song

Great. I spoke too soon... I've been on my computer for less than an hour and the image retention issue is still there... they didn't even fix it at all. 😠

May 2, 2017 7:48 AM in response to Cassy Song

Crap! I am ok with mine so far. I can't believe you're dealing with that! It sounds like another call is all you can do. I am so sorry about that.

LG 5k image retention normal