You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

mac freeze when watching video

Hi,


Since macOS Sierra, i have a problem when i watch videos:


The mouse and cocoa controls except the video itself are blocked for approximatively 5 seconds, after this time, i can use the GUI normally but 3 seconds later it blocks again, and it do it infinitely. Sometimes, closing the video window solve the issue, but some times i need to suspend activity and log again.


The problem doesn't appear every time :

- When i watch some videos using html5 tag <video>, but the problem doesn't appear on YouTube or Daily Motion, using Chrome or Safari. I tested with .mp4 videos directly in link (i don't see the video format using Daily Motion).

- When i watch some videos using VLC (i tested mp4, the problem has not appeared using .mkv file).

- When i watch video using Flash Player and i put the window below another window (not appears every times).

- When i have a TeamViewer session opened, go to session lock screen and log again (not appears every times).


I can't tell more and i can't find a way to reproduce the issue every times, but the problem is very annoying. I will wait until the next macOS release to do a clean install if i can't find a solution before (and if the update doesn't solve the issue).


This is my configuration :

MacBook Pro (Retina 13 inch, early 2015), macOS Sierra 10.12.3

Screen 1: Integrated

Screen 2: 1920*1080 DVI -> DVI to Thunderbolt Adapter -> MacBook Thunderbolt port

Screen 3: 1920*1080 DVI -> DVI to HDMI Adapter -> MacBook HDMI port



Thanks

MacBook Pro (Retina, 13-inch,Early 2015), macOS Sierra (10.12.3)

Posted on Mar 25, 2017 3:13 PM

Reply
Question marked as Top-ranking reply
2 replies

Mar 26, 2017 1:53 PM in response to alvinm93

Sorry i mistake a (BIG) details, the problems generally start when i switch to fullscreen mode. For videos or TeamViewer


And i just have the problem appearing with a DailyMotion video (more precisely this video https://www.koreus.com/video/koreusity-228.html) , i switched to full screen mode, i wanted to move my mouse to go back to the video and the problem has appeared. The encoding seems to be mp4 h264. So i suspect the h264 codec but i can't be sure of that

mac freeze when watching video

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.