iTunes Frozen/Unresponsive

I am having many of the issues everyone else has stated. iTunes takes about ten minutes to open. After it opens, unable to connect to iTunes or app stores. Can't update latest versions of apps updates because of this. Removed iTunes and reinstalled. Still the same. I contacted Apple support through email. Finally received an response. The standard basic first steps most of us try before reaching out for help: make sure Windows has the latest updates, make sure you are installing the latest iTunes update, remove iTunes and reinstalled, turn off your antivirus, so on and so on. I have not seen any of the suggestions others have provided that has helped anyone.

In iTunes I went to the help menu and clicked on Run diagnostics. Only checked the "Network connectivity test". Have an red dot next to "Secure link to iTunes Store failed". Clicking on the Help button next to it takes you to a blank Help screen. You click Help again and iTunes usually closes. Clicking on the next button will allow you to copy the Diagnostics test. I do not know what all the information means but I think there is something in there that might be causing the problem (like something under the "**** Runtime Libraries ***" or another area is missing or needs deleted). Since I can't connect to the iTunes store that might be why iTunes is taking so long to load and not working properly. The forth to the last line on the diagnostics test reads "Basic connection to the store failed." I have checked my firewalls and they are open to let Bonjour and iTunes connect. I going to post my diagnostics results. If you see REMOVED in the line, well I removed that information just in case of possible security reasons. Sorry so long. Hopefully someone understands this stuff better than myself and can help iTunes work again. Here the diagnostics:

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Gateway ZX6900

iTunes 12.6.0.100

FairPlay 2.12.8

Apple Application Support 5.4.1

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 10.3.1.2

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 5.2.2.87

iTunes Serial Number REMOVED

Current user is not an administrator.

The current local date and time is 2017-03-30 17:28:35.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics

**** Runtime Libraries ****

c:\windows\system32\msvcp140.dll: 14.0.23918.0

c:\windows\system32\vcruntime140.dll: 14.0.23918.0

c:\windows\system32\ucrtbase.dll: 10.0.10586.788

c:\windows\system32\msvcp100.dll: 10.0.40219.325

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcp120.dll: 12.0.21005.1

c:\windows\system32\msvcr120.dll: 12.0.21005.1

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: REMOVED

Bonjour service 3.1.0.1 (333.18) is currently running.

iPodService 12.6.0.100 (x64) is currently running.

iTunesHelper 12.6.0.100 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: REMOVED

Description: Kaspersky Security Data Escort Adapter

IP Address: REMOVED

Subnet Mask: REMOVED

Default Gateway: REMOVED

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: REMOVED

Description: Microsoft Virtual WiFi Miniport Adapter

IP Address: REMOVED

Subnet Mask: REMOVED

Default Gateway: REMOVED

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers: REMOVED

Adapter Name: REMOVED

Description: Intel(R) 82578DC Gigabit Network Connection

IP Address: REMOVED

Subnet Mask: REMOVED

Default Gateway: REMOVED

DHCP Enabled: Yes

DHCP Server: REMOVED

Lease Obtained: Thu Mar 30 17:18:58 2017

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers: REMOVED

Adapter Name: REMVOED

Description: Ralink 802.11n Wireless LAN Card

IP Address: REMOVED

Subnet Mask: REMOVED

Default Gateway: REMOVED

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2017-03-21 15:25:34.

Thanks. I had previously rolled back to 12.6.0.95, but it didn't work. Rolling back to 12.5.5.5 has allowed iTunes to start. I had to archive the iTunes Library.itl file as it was created with the previous installations. Once I did that, 12.5.5.5 started up fine, and I'm listening to tunes again. Hopefully the next release is less problematic.

I think this is probably the most helpful response so far. I've been checking everyday for a solution that would actually work. I too tried to rollback, but it failed probably because I didn't archive iTunes Library.itl as you described. How do I go about doing that?

I simply created a file called "Archive" and moved the existing itl file into that directory. Then I started up iTunes again. As part of the start up, it must write that file. Then it all worked fine.

I am also having the same issues. Installed updated itunes and now it will not open and run. Have to close via task manager. Also, running Windows 7.

So far, have spent about 3 hours on the phone with apple tech support to no avail. I am at my wits end and do not know how to do that corrupt library thing mentioned here.

Hating this.

there is no 'Previous' itunes library folder in mine. Extras, Genius, and Music Library (along with Library).

I had tried the other 7 steps a number of times; by myself after reading here and with the apple techs.

If you had upgraded from iTunes 12.5.5.5 or earlier to the current build of 12.6.0.95/100 then the Previous iTunes Libraries folder would have been created if it didn't already exist and the backup of the database would have been made as part of the first run of the build. You've mentioned the names of files, which are not the same kinds of objects.

If this is a new installation of iTunes and no older .itl files can be found then just do steps 8 & 9 and then start iTunes. It will create a new empty library into which you can add your media.

tt2

I have this problem with iTunes 12.6 as well, also running Microsoft Windows 7 x64 Home Premium Edition Service Pack 1. I tried everything on the recommended troubleshooting. Uninstall/Re-install, clean boot, registry edits, etc.

In the end, the only thing that fixed it was uninstalling and then installing an older version of iTunes. Which I guess means I need to hold off on updating my iPhone so that it will continue to cooperate with iTunes. Hopefully the next release fixes this.

What errors did that version generate?

FWIW the computer I'm sitting at had the same symptoms with 12.6.0.95 and 12.6.0.100. It has been rolled back to 12.5.5.5 and works perfectly. Another machine I have happily runs 12.6.0.100 without the responsiveness issue, although there are several other bugs that make 12.5.5.5 somewhat preferable.

tt2

Okay, I did this all again and this time I am able to get itunes to open. Not sure why it didn't work when I tried this way with the tech. But now all my music is missing. The folder that resides on my computer (where it always did) does not have all my music in it.

My question is if I connect my ipod or ipad to my computer is it going to lose all the music, movies on my ipad and ipod???

Upon further rooting around my computer, I found my music and my movies. I have now copied them into itunes.

I just reopened itunes and it's still all there. Thanks for asking me to try again. I tried this afternoon (I figured what the heck could it hurt to try one more time). For now I will leave this version til apple comes up with some update....but will be wary to load that one up.

Just to round this topic off (from my perspective at least) - I've just updated my iTunes to the latest version (12.6.2) and it worked. There must have been something with 12.6.1 that just did not work on my computer. Yay!

Hi ..

Try the troubleshooting steps here > If you can't install or update iTunes for Windows - Apple Support

See Empty/corrupt iTunes library after upgrade/crash. Restore the most recent version of the database which should correspond to the date when you updated to 12.6.0.x.

tt2