Unable to rename bluetooth device

I'm not sure if this is related to newly released macOS 10.12.4 but i re-added once of my Bluetooth devices after the upgrade and i'm unable to rename it via Bluetooth preference pane. The device is connecting and working properly, it's just the name that can't be set anymore. The rename action simply does not do anything.


I already tried

1) Re-adding device

2) Deleting the com.apple.Bluetooth.plist file, restarting and re-adding the device.

3) Resetting PRAM


Anyone else seeing this? Any ideas?

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.4)

Posted on Mar 28, 2017 11:35 AM

Reply
30 replies

Jan 12, 2018 1:40 PM in response to thebenner

tmlanku was the first (and only?) person who actually posted the real solution to this. Unfortunately, for some reason, the [Helpful] button on their post is greyed-out.


Anyway, here is the solution (at least as it was for me and many others):

1. The device must be currently actively connected to bluetooth on your computer.

2. The device must not have the USB cable plugged into it.


Once I removed the USB cable from my Magic Trackpad 2, it successfully saved the name change.

Mar 29, 2017 11:36 AM in response to roele

Thanks for trying all these steps so far. We were able to to get someone on 10.12.4 to reproduce the issue.

At this time, you should get in touch with Apple using this link:
Contact Apple for support and service - Apple Support

You can also schedule yourself a contact using the Contact Apple Support link here:
Apple - Support

Explain what you've tried in this thread and that we've reproduced the issue. They should get you in touch with a Senior Advisor to continue to assist.

Sep 23, 2017 7:28 AM in response to roele

Unable to rename Matias Wireless Keyboard (ISO) on macOS 10.12.6. Also am unable to connect to it, after it was connected to another device (it can be paired with 4 devices). It has to be re-paired to the mac every time. It does reconnect fine to iOS 11 devices. On the Mac there is no connect menu item in the BT menu bar item, like there is for Magic Mouse and Air Pods. In Bluetooth prefs right click, although there is a connect item, selecting it has no effect. I was wondering if this inability to connect is related to being unable to rename?

Oct 8, 2017 10:50 AM in response to indiekiduk2

This is similar to my issue, in that my BT keyboard can be paired with 5 devices. I thought possibly the naming was done on the first option -- So pairing it with my MacBook Pro as my first device (BT function number 1 of the 5) was easy. Then I tried to rename the keyboard. I've had no luck in much the same ways as previous posters.


I haven't yet added it to a second device hoping to solve this first -- before adding anymore variables.

Oct 8, 2017 11:05 AM in response to RChrisley

Are any of the devices that you could pair on your old Mid 2012 MacBook Pro able to pair with multiple devices?

I have a Mid-2015 MacBook Pro 15in running 10.12.6 and they keyboard I had paired with multiple devices (and had renamed) on my previous (2012) MacBookPro is now not accepting renaming though I started from scratch with the keyboard-- taking out the batteries so I'd have to repair will all devices. (I've gotten a couple other new ones and won't use this keyboard with the old ones).


This BT keyboard can be paired with 5 devices. I thought possibly the naming was done on the first option -- So pairing it with my MacBook Pro as my first device (BT function number 1 of the 5) was easy. Then I tried to rename the keyboard. I've had no luck in much the same ways as previous posters.


I haven't yet added it to a second device hoping to solve this first -- before adding anymore variables.


about the solved notice -- I wonder if perhaps starting a new thread for the issue happening on 10.12.6 would help. I searched, but didn't see a new one.

Mar 29, 2017 9:55 AM in response to roele

Thanks for clearing that up for us.

When you rename the device, it may take few moments to change the label in your Bluetooth Preferences.

If it still won't accept renaming, let's try to isolate this issue by creating another user account on your Mac and testing connecting and renaming your Bluetooth device there.

You can use this article to get help with setting up a new user for this testing:
macOS Sierra: Set up users, guests, and groups on your Mac

Let us know if the behavior occurs still after trying these steps.

Thanks for using the Apple Support Communities.

Aug 26, 2017 4:39 PM in response to roele

😕 😢 IM CONFUSED... HOW DO I RENAME MY BLUETOOTH MOUSE??? 😢 😟

  1. Renaming your Bluetooth mouse is possible.
    • ✅ PLEASE post solution here.
    • ✖ Don't post solution here.
  2. Renaming your Bluetooth mouse is NOT possible.
    • ✅ PLEASE post BUG fix ETA here.
    • ✖ Don't acknowledge this as a BUG & have everyone individually contact Apple support.


i dont have time to contact Apple support "geniuses" (which, btw, is slightly offensive to real geniuses)

because i need to work in order to afford all the Apple cable converters i need

to charge and connect such luxuries as this macbook (that im having this bluetooth mouse renaming issue on)

because otherwise this entire issue becomes irrelevant to me :o)

Mar 29, 2017 8:53 AM in response to roele

Hello roele,

It sounds like you're having some trouble customizing the names of your devices in your System Preferences > Bluetooth screen. I'll do my best to assist with that.

When using the System Preferences screen for Bluetooth, I noticed that I was unable to rename certain devices until I had connected them via Bluetooth.
Is the device you're trying to rename currently connected?

Try connecting the device, and attempt to rename while the connection is active and then tell us what happens.

Thanks for using the Apple Support Communities.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to rename bluetooth device

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