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Level 1

41 points

Audio glitches with USB headset after upgrade to macOS Sierra 10.12.4

Hi,

I am using a USB headset (a Plantronics 478) with my MacBook Pro Retina 2015, and I am experiencing some glitches since I've upgraded to the latest version of macOS Sierra.

The glitch affects the audio input as well as the output. In terms of output, the sound "flickers", as in the audio goes silent and full volume many times (4 or 5) per second which renders the device completely unusable.

The problem goes away when I roll back the laptop to an earlier version of macOS Sierra which tells me there is an audio driver issue with the latest update.

I've done a PRAM and SMC resets and the problem still persists.

I am wondering if other people are experiencing the same problem.

MacBook Pro with Retina display, macOS Sierra (10.12.4), Plantronics 478 USB headset

Posted on Mar 29, 2017 12:11 AM

Best reply

Tobiachi

Level 1

19 points

Posted on Mar 29, 2017 8:46 AM

I've got the same issue with a USB Logitech H340 headset. Stuttering and choppy output regardless of source.

Tried it on different Mac's and even tried new headset new from package and same result. Works fine on 10.12.3.

Tried p-ram, 10.12.4 re-install and changing Audio Midi settings to no avail.

There's a new AudioAUUC.kext extension installed so it might be that one. I've raised a call with Apple so we'll see what they say.

View in context

77 replies

May 8, 2017 1:06 AM in response to jlc467

Apple should hear about the fact that it hasn't solved this for all devices.

Try raising a live chat or using the proper feedback page - during my second one, they acknowledged the problem and the fact that it was due to be fixed by 10.12.5. Maybe they just haven't nailed the beta version yet.

Jun 23, 2017 12:13 PM in response to smanthor

10.12.5 is definitely not fixed on my MacBook Pro... I am using an M-Audio MobilePre output into two Alessis studio monitors and my music is now useless through these. Ugh. C'mon apple, everything was fine until I got a new computer.

gundarsk

Level 1

4 points

Aug 29, 2017 2:41 AM in response to kafecho

I do have the same problem with Logitech time from time on el Capitan, Sierra and after updates.

For me helps changing MIDI settings for device. In my situation 44.000 Hz or 48.000 Hz works just fine. All other formats just not recognizable noise. Somehow it changes time from time by itself.

Dec 31, 2017 5:38 AM in response to kafecho

I'm on Sierra 10.12.6 on my 2016 TouchBar MacBook Pro 15", as several pro audio app are not yet fully compatible with 10.13 High Sierra.

My Phiree U2SX - USB-to-SPDIF adapter is stuttering. None of the 32-96 kHz / 16-24 bits bitrates is working.

Older Mac with 10.11.6 is working

iPhone iOS 11.2.1 with Apple USB adapter is working

Windows 10 is working

Apple, what are you doing ???

Apr 1, 2017 7:37 PM in response to kafecho

Same issue with a USB Logitech H340 headset after update on Sierra 10.12.4. Apple please fix it !!!

v_grin

Level 1

9 points

Mar 29, 2017 6:02 AM in response to kafecho

USB headset chopped sound

Man have same problem with USB headset.

Mar 30, 2017 9:22 AM in response to kafecho

I have the same exact problem: macOS Sierra Update 10.12.4 Stuttering Audio

I'm glad I'm not alone. Do we think this is for all Plantronics headsets or...?

kafecho Author

Level 1

41 points

Apr 3, 2017 2:15 AM in response to seflaherty

As Eric suggested, please send feedback to Apple via http://www.apple.com/feedback/

I did this last week, hopefully, it will help them realise this is a problem.

kafecho Author

Level 1

41 points

Mar 29, 2017 5:32 AM in response to v_grin

Hi,

At least there is someone else with the same problem. I wonder if it also affects makes other than Plantronics (such as Logitech).

Mar 29, 2017 6:01 AM in response to kafecho

As a test, try logging in to a new user account and see if the problem also happens. Let us know.

v_grin

Level 1

9 points

Mar 29, 2017 6:24 AM in response to Luis Sequeira1

I try that. Didn't help (

Eric Root

Level 10

684,105 points

Mar 29, 2017 7:44 AM in response to kafecho

Have you tried contacting the manufacturer's tech support for assistance?

v_grin

Level 1

9 points

Mar 29, 2017 7:58 AM in response to Eric Root

Yes, i have tried. They told me to contact with Apple 😠

jimmrt

Level 1

11 points

Mar 29, 2017 10:33 AM in response to kafecho

There is definitely an issue. I installed on 2 Mac's same issue. I am trying to reinstall the os. Ridiculous to put us all in this way after a supposed upgrade

AwwYeahh

Level 1

34 points

Mar 30, 2017 7:32 AM in response to kafecho

I have the same problem with my Plantronics headset Apple has to fix this ASAP it's unacceptable!

Audio glitches with USB headset after upgrade to macOS Sierra 10.12.4