10.12.4 display sleep bug

After upgrading to 10.12.4 yesterday, I'm getting a weird display sleep issue with my iMac 5K. If Energy Saver turns my displays off (set for 15 minutes), the iMac display won't come back on without a reboot. Strangely, my external Dell 4K Monitor will come out of sleep.


Super annoying. Silly bug.

iMac with Retina 5K display, macOS Sierra (10.12.4)

Posted on Mar 29, 2017 7:11 PM

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155 replies

Apr 27, 2017 6:42 AM in response to bryston

Same issue.


Late 2014 iMac 5k with an external Monoprice 4K display.

AMD Radeon R9 M295X graphics card.

On 10.12.4. I don't know if the problem existed before 10.12.4 as I didn't install Sierra until 10.12.4 was released.


Sometimes just the iMac display fails to come back on. Sometimes both displays fail (in which case I have to remote in to the machine to restart it).


When looking at System Information when this happens the iMac display isn't listed at all. I haven't checked System Information when both displays have failed, but will try to next time. I'd imagine both will be missing.

I've also noticed that when this happens my Bluetooth device(s) disconnect.


Once this happens I've tried switching the port the external display is plugged in to, and tried putting the display to sleep again (it's on a hotkey) while it's not working nothing brings it back up. I've tried resetting PRAM (NVRAM), no luck.


In an effort to help troubleshoot, someone else mentioned some apps they have start from Login. Really, the issue would be any services that stay running all the time. So here is my list, maybe we all have one (or some) in common.

For me these are:

  • Little Snitch
  • Dropbox
  • Divvy
  • Moom
  • Keyboard Maestro
  • SteerMouse
  • EvernoteHelper
  • TimingHelper
  • TransmitMenu

Mar 31, 2017 1:43 AM in response to bryston

I have a similar problem with 2015 MacBook Pro Retina, macOS Sierra 10.12.4. The lid would be closed with an external monitor connected via Thunderbolt/MiniDisplay port. Everything is running fine - I can sleep my laptop and wake it up - the external monitor would be turned on right away. I have not tried using the external monitor and my laptop's screen at the same time. However, if I disconnect my laptop from the external monitor and open up the lid, then the screen remains black. I can hear music playing from my laptop, I can pause it, etc. The laptop seems to be running, however the screen remains black. The only way to turn on the laptop screen is to reboot the system. This is far from ideal. I had no problems with 10.12.3. This is a huge regression in my opinion.

Mar 31, 2017 7:48 AM in response to bryston

I'm also having this issue with my 2015 Retina iMac attached to a Dell 4K display. Everything was working fine until I upgraded to 10.12.4.


In my case, I sometimes (but not always) run into an issue where neither display will wake up. When this problem shows up, I've been remoting into my iMac from another device and choosing Restart from the Apple menu.


I tried resetting the PRAM, which didn't help. I'm also planning to reset the SMC, but don't think this is likely to help.


I've also uninstalled Duet Display and turned off Night Shift to see if this makes a difference.

Mar 31, 2017 8:35 AM in response to bryston

At the risk of just sounding like I'm "piling on", I too have had this issue. I installed 10.12.4 on Wednesday (03/29) and ever since when I come out of power saver (display off but computer running) the iMac screen stays dark. Well, almost. The screen comes on for a split second and then stays off. I have 2 4K monitors hooked up and they both come on like normal. At first I just rebooted the computer since I was able to access the menu from either of the other monitors but after having to do this every time I started looking for answers and came across this site. My iMac was working perfectly prior to the update and the only thing that changed was the update. I don't have the Night Shift option enabled and I have never used Duet Display. I also do not have any of the other apps installed that I have seen on other forums. So until this gets fixed I have disabled my display power settings ("never" in energy saver settings). Hopefully this will be addressed soon.

Apr 2, 2017 6:32 PM in response to bryston

I have the same problem with a Dell P2415Q 24" 4K. I have found a temporary workaround is to turn off the Dell screen before putting the iMac to sleep. Then after you wake up the iMac, turn the Dell monitor on. Everything should go back to where it was. Unfortunately, I don't always remember to turn off the Dell 1st before sleeping and then I have to power down the iMac and restart. Hopefully a new macOS update fixes the issue soon.

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10.12.4 display sleep bug

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