10.12.4 display sleep bug

After upgrading to 10.12.4 yesterday, I'm getting a weird display sleep issue with my iMac 5K. If Energy Saver turns my displays off (set for 15 minutes), the iMac display won't come back on without a reboot. Strangely, my external Dell 4K Monitor will come out of sleep.


Super annoying. Silly bug.

iMac with Retina 5K display, macOS Sierra (10.12.4)

Posted on Mar 29, 2017 7:11 PM

Reply
155 replies

Oct 2, 2017 5:37 AM in response to bryston

Update:


It's been about 1 week since the update to High Sierra and the sleep bug seems to be gone at least for now. I have tested it every day, sometimes several times a day and so far it brings up all the displays correctly. I can see a big difference on how it seems to wake the displays now from what it did before. Before when the bug was occurring, it would bring up the displays in a chaotic random way. Now, it seems to be structured, the iMac display comes up first then the 2 flanking monitors come on in sync with each other. It's very smooth now. Also, I noticed some other differences such as if I switch inputs on one of the 4K monitors to show my PC on another input then switch back, the mac with quickly flash all screens and as if it is looking to resync everything correctly. This never happened before with the buggy version. So far everything looks good, fingers crossed that it stays this way!

Sep 26, 2017 6:15 AM in response to binaryage

I am one of the original people to post on this issue, and have tried many things in an attempt to resolve it. So far, I can also confirm that this problem appears to be gone in macOS 10.13! I updated to the final release yesterday. I did not do a clean install, just updated. Everything seemed to install fine, file system converted to APFS, no issues with the process. I've intentionally set my display timeout very low, manually put the system to sleep, locked the screen, all many times. So far, so good.

Sep 20, 2017 12:51 PM in response to bryston

Good news! I no longer suffer from this issue under macOS 10.13.


I have installed beta macOS 10.13 (High Sierra) - specifically GM 17A362a on my affected machine. I installed it from scratch by formatting a partition to APFS and installing the system cleanly. Then I reproduced my previous setup (reinstalled all the apps and jazz).


So far have been running it for 7-ish days with many instances of waking displays from sleep and not (yet) experienced the issue. Fingers crossed!

Sep 10, 2017 4:29 PM in response to bryston

Like everyone else here, I have the same problem.


The only thing that's been working for me is each day, I go into Energy Saver, uncheck "Prevent computer from sleeping automatically when the display is off", leave Energy Saver, go back into it and re-check it again. Since I've been doing that each morning after waking the screens, (5 weeks? except weekends), the problem has only returned once (see below). I'm unsure if leaving Energy Saver is a needed step but it's working for me.


At one point during this time, I neglected to perform my routine, and within about 4 days, the bug happened again. Since I started it again, it hasn't returned.


From my investigation, clicking on that checkbox modifies the sleep time in minutes. Clicking on it effectively calls "

pmset sleep 0"
for checkbox off (0 = disable) or "
pmset sleep [value of the 'Turn display off after' slider]".


So, if I have turn display off after 3 hrs, set, and have "Prevent computer from sleeping automatically when the display is off" checked, it's effectively the same as saying "

pmset sleep 180
".


I've thought about attempting to create an automated solution to do this daily (ie cron job calling I think

sudo pmset sleep [time in minutes]
) but during my attempts of CLI calls, I noticed that I cannot get the checkbox to physically check, I can only modify the underlying core value. As such, I'm not sure if checking the checkbox modifies other values in the system.


I have no idea how/if this could correlate to stopping the bug but at a minimum, clicking on the checkbox daily works for me.


The only other thing worth noting is my Mac is using Carbon Copy Cloner which wakes the displays each day at 5AM. Usually, the displays are still operational by the time I get behind my computer - within the 3 hr timeout).

Sep 11, 2017 5:44 AM in response to pixelated-au

Thanks for the info, in the end, Apple needs to really step up and fix this issue. Not so sure that will happen. I can only hope that High Sierra will fix the issue but may also introduce new ones at the same time. There is no doubt that this bug was introduced in 10.12.4 and it relates to the energy saver code but the fix would ultimately have to come from Apple!

Sep 27, 2017 2:20 AM in response to Chrysaor

If this follows past experience, it takes sometimes up to 2-3 days for the problem to re-surface after an OS update.


Since my iMac 5K is in production, we never update to .0 releases so we’ll be waiting for 10.13.1 anyway.


Depressing news...


Because 10.13 is a new OS release, we can post NEW bug reports so I would recommend that anyone who can reproduce this problem on 10.13 file detailed bug reports. Anyone can create a developer account for free and file a bug report.


https://developer.apple.com/bug-reporting/

Sep 20, 2017 5:55 AM in response to VideoProgMan

Update: I have reached out to Apple several times in the last couple months and no response! It is quite apparent that Apple has given up on this problem or has just decided to ignore it. I was going to buy the new iPhoneX but decided to go with the Galaxy Note 8, likewise, I am angry enough at Apple that I am seriously considering replacing my macs with PC's. The other day I had the bug black out all my monitors after a quick flash of video and could not get them back after a couple reboots. Finally, on the third reboot, I was good but lost 2 USB drives that took another 15 minutes of my time to recover them correctly. All this happened because I was forced to do a hard power down because I could not access the desktop to correctly reset the machine!


Apple, get your act together!!!

Oct 2, 2017 9:00 AM in response to VideoProgMan

Today is also the 1 week point for me with macOS 10.3, and I have also had no further issues. I only have a single external Dell P2715Q display attached. I am also running Parallels 13, with Windows 7 and Windows 10, still no issues. I have noticed when waking my system, the screens flash, and then flash again. I do not recall if that is the same as prior to this issue.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

10.12.4 display sleep bug

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.