iOS 10.3 Safari cookies won't delete

Is anyone having any issues with cookies in 10.3 Safari? Cookies don't seem to delete when I try to remove them using all the delete methods. Additionally, when I block cookies, cookies still get stored.


May be cookies settings have changed and I need to change something. Does anyone know?

iPhone 6s

Posted on Mar 30, 2017 4:40 PM

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Posted on Dec 27, 2017 12:59 PM

I've had the same issue with being unable to delete a number of "0 Bytes" cookies on my iPad for a while, but recently an eBay.co.uk cookie of 508KB size began to exhibit the same behaviour - at which point I "snapped", enough is enough! I found a solution, however it's a little long-winded and requires a Mac:


  1. Connect the iOS device to a Mac and create a backup using iTunes
  2. Open the backup using an explorer/editor tool such as iBackupBot (I was a little dubious about using this at first, but it was signed by a registered developer and did not require installation nor did it ask for a password input at any stage, so pretty safe)
  3. Navigate to the folder "User App Files > com.apple.mobilesafari > Library > Webkit > Website Data"
  4. Delete all files and folders in the enclosed IndexedDB folder - this is where the 508KB of eBay data seemed to be
  5. Delete all files and folders in the enclosed WebSQL folder - where all the other "0 Bytes" cookies are stored. I was amazed there were even cookies in here which didn't show up in the Website Data view in Settings. Mine had a whole trove of cookies from argos.co.uk, ebay.co.uk, and uk.farnell.com amongst others.
  6. Restore the backup to your iOS device using iTunes


This was sucessful for me on both my iPad Pro and iPhone SE - both on iOS 10.3.3. I can't confirm if it will work for iOS 11 devices, but from what I've read many people have found the cookie problem to be fixed in 11.1.2.

202 replies

Sep 17, 2017 6:16 PM in response to jhermano872

That's easy. Does a business have a website? If they do, either they are tracking you directly, or they have delegated that to one of the many tracking subcontractors. There are no businesses that do not track you if they are on the Internet.


While we are at it, at the very top of the pyramid is FaceBook. Do you use it? Google? Bing? Yahoo? LinkedIn? Twitter? Snapchat? Any other social media site? Do you have an email account with gmail? Yahoo? MSN? Microsoft Live?

Sep 20, 2017 9:37 AM in response to GCSS-MC

This does not appear to be fixed for me on iOS 11.


I've tried various approaches including the usual Safari>advanced> manually deleting the cookies, they always regenerate as before. It does not matter if Block all Cookies is on or off, it does not matter if prevent tracking is on. It doesn't matter if Javascript is off.


For me it's the same infestation as before, though they stay at zero bytes.The offending zombies are:


weather.com

zapier.com

fantasti.cc

acs.org

identity.com


Looks like I'll have to disable Safari entirely again, because after many attempts Apple doesn't care to fix this.


I'm reticent to clean the iPhone with a third party app given the fact that these tools are often just a hacker's back door.

Oct 24, 2017 10:58 AM in response to MiSalsero

MiSalsero wrote:



What do I want? Provide me with the appropriate user interface IOS setting/systems/Safari tools to manage an internet session on IOS. Will include the functionality on to permantly delete on user Apple hardware or identity database, corporate cookies obtained by either user visits, landing, or from redirects by website IP automation or robotic collections.

That is not something that anyone here can provide you with. Submit your feedback to Apple here:


http://www.apple.com/feeeback

Oct 24, 2017 11:15 AM in response to MiSalsero

In the beginning of the thread manual method was there how to remove cookies from safari browser .For Mac computers and Mac mini .

Also in user library macOS Sierra: Library folder

From the folder Cookies entire contents are removed into the trash , these are temporary files , restarting the machine and emptying the trash immediately creates new ones , and in user library - safari folder the date is stored in Databases and Local storage the contents are removed .

But these are temporary , if the Mac user again visit the website the cookies are " ought " to be stored as to browse a website cookies are necessary .

Take an example of face book account , before login to the website , in safari preferences if cookies is blocked and then the user try to sign in it will show an error , it needs cookies ( a bit of information ) .

Nov 16, 2017 2:26 PM in response to DontFailMeApple

I finally resolved my cookie problem. The solution is called a Note 8. Using it right this moment and couldn't be happier. I know both platforms have their issues but in this instance, I paid $500 less for a device that I actually like a lot more than my brother's $1,150 iPhone X. After this cookie fiasco along with countless other quirks and odd behavior in iOS 11 on both my phone 7 and 2017 iPad AND having a High Sierra update completely brick my MacBook Pro to the point of requiring a dusk utility wipe and internet rebuild, I'm beginning my migration away from Apple. The "magic" is long gone. My last two iPhones were unacceptibly glitchy and my Macbook actually crashed more times this past year from Sierra and High Sierra than my Windows 10 laptop. It's also laughably bad to see how many iphone users still post and send messages with a stack of lines instead of an "i". I know this comment will draw the wrath of serious Apple devotees but I really couldn't care less. For the prices they charge and "magic" they claim, we deserve and should demand better.

Nov 16, 2017 3:21 PM in response to TechLaw

TechLaw wrote:


I know this comment will draw the wrath of serious Apple devotees but I really couldn't care less.

I think it's rather amusing that you think anyone here would care especially what phone or computer you buy. I'm not a devotee, merely a user. However, I think you're doing exactly the right thing. You should always chose the tool that best meets your needs. If you buy a product because you're a devotee of a brand, or a fanboy, or (yuck) a follower of a brand, well, that's just silly. But then, I don't expect magic from my consumer electronics.

Nov 16, 2017 4:26 PM in response to IdrisSeabright

It would only be amusing if it weren’t sadly true. I’ve already encountered backlash on shopping sites for merely writing reviews explaining why I switched. I was offering input to others who have grown dissatisfied with Apple and are pondering a switch. As you stated, most mature people don’t care. However, we both very well know that there countless others for whom Apple is their life and who will criticize anyone who doesn’t worship at the Cupertino alter. Many of them do in fact lurk in these forums. As for my “magic” comment, that was clearly sarcasm directed toward a manufacturer who constantly throws around ridiculous words like “magical” and other hyperbolic descriptors and statements to make their products appear cooler and better than they really are. I don’t expect magic either but I do expect a $1,0000 device to at least properly type a letter ”i”.

Nov 16, 2017 4:37 PM in response to Lawrence Finch

I do “understand” quite well what cookies are, what they do and what they are capable of doing. What I DON’T understand is why Apple can’t fix a seemingly simple glitch for these “harmless files” after nearly a year of user complaints. Cookies don’t scare me. Apple’s unwillingness or inability to fix the issue is what scares me. Also, I felt that I quite clearly explained in my post that persistent cookies are only part of the reason I‘m switching from Apple (not just phone but everything).



Besides, if I’m kidding myself and no one really cares which phone I use, why did it take like two nanoseconds to receive two replies critical of my claim that there are some pretty overzealous Apple fans out there? If the shoe doesn’t fit, why even bother to discuss or refute it? It’s not like I lied. If you think there aren’t some seriously overzealous Apple (and Android) fans out there, you're the one who is kidding himself.

Nov 16, 2017 4:41 PM in response to TechLaw

TechLaw wrote:



Besides, if I’m kidding myself and no one really cares which phone I use, why did it take like two nanoseconds to receive two replies critical of my claim

Because someone was at their computer and received a notification that there was a new post in this thread. So they responded to the new post, in order to clear the notification email. There's nothing nefarious going on.

Nov 16, 2017 7:29 PM in response to TechLaw

TechLaw wrote:


However, we both very well know that there countless others for whom Apple is their life and who will criticize anyone who doesn’t worship at the Cupertino alter. Many of them do in fact lurk in these forums.

You may know that. I've never personally met anyone like that. And it's a rare thing here on the forums. Some people do, of course, take any disagreement with their complaints as "proof" that someone is a fanboy. There are a lot of posters who would rather complain about Apple rather than do the far more tedious work of troubleshooting.

Nov 16, 2017 9:18 PM in response to IdrisSeabright

Here we go again... if it’s so rare and doesn’t bother you, WHY bother to reply??? Please don’t say it’s because you received a notification and must reply to ”clear the notification email”. I‘ve already heard that excuse. I wouldn’t even be replying myself if not for all the petty passive aggressive comments in the replies directed at me. Comments like “not understanding harmless files”, “not expecting devices to be magical” and now “rather complain than do the far more tedious task of troubleshooting”. What is so “tedious” about Apple’s kindergarten simple to operate phone? The iPhone is not that deep, seriously. And how do you know I didn’t troubleshoot? I did everything possible, short of jailbreaking or connecting my iPhone to my Mac and poking around with a developer’s kit. I guess every Apple user is expected to reverse engineer iOS after going through all the insanely simple and limited problem resolution steps available on the iPhone itself.


Allow me to hopefully put this irritating matter to bed once and for all:


If the comment I made about being attacked by overzealous Apple fans for my opinion bothers you because you claim those people don’t exist, that’s fine. You claim you’ve never seen anyone like that here, and I claim otherwise. We can agree to disagree. However, if you’re going to claim that people don’t attack others in these forums simply over a difference of opinion, it’s probably best not to respond with an ad hominem attack because it only proves my point.


I will take the high road and disable notifications for this thread so this back and forth can stop. I’m very happy with my switch to the Note 8 and have no need or desire to follow this thread anymore. If not for my own email notification and the subsequent complete shock and disbelief over the fact that the issue is STILL not resolved as of this date, I would have never shared my opinion in the first place.

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iOS 10.3 Safari cookies won't delete

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