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iOS 10.3 Safari cookies won't delete

Is anyone having any issues with cookies in 10.3 Safari? Cookies don't seem to delete when I try to remove them using all the delete methods. Additionally, when I block cookies, cookies still get stored.


May be cookies settings have changed and I need to change something. Does anyone know?

iPhone 6s

Posted on Mar 30, 2017 4:40 PM

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Posted on Apr 13, 2017 7:54 AM

The inability to delete certain cookies appears to be a bug in Safari and we all hope Apple is on this.


You will see in my threads that I found some persistent cookies--that previously would not delete--can be removed by visiting the site of the persistent cookie, go to Settings | Safari | Advanced | Website Data and manually remove the cookie. This only seems to work while Safari is still on that site. Additionally, while Safari is set to block cookies [ Settings | Safari | Block Cookies | Always Block ], 0 bytes cookies still get stored in Website Data.


I've learned more through additional trials:

  • A google.com persistent cookie will not remove using the method noted above, all other google tracking cookies do remove
  • 0 bytes cookies return data to web sites in that domain; I tested with a simple .cgi page and was able to return that the cookie exists, it just has no data
  • Resets [ Settings | General | Reset ] do not remove persistent cookies
202 replies

Apr 19, 2017 2:10 AM in response to axelcat

I Always close safari first then clear all data etc then advanced to clear all data but still they remain? As it seems to be a problem with multiple devices and users I would hope apple survey this community and pick up on it, also how many reports does it take before they do something about it? This isn't just about battery drain or something that you can live with, data from these sites could be used to get into people's accounts etc not good apple you should be on this straight away

Apr 19, 2017 6:40 PM in response to DontFailMeApple

Hey. I have the same issue with one special little twist. Now, as though to appease the cookie clearers, they're being grouped stored in history. Not individual cookies. I can clear the little buggers and I always clear history as well. But when I go into the data storage window ~ there they are. Grrr.


It sounds like most people, like me, understand the basics. How turn on & off cookies. Turning off cookies is ridiculous because some sites won't work without them. Yet, when they stay, they interfere with using other sites.


It is necessary to keep cookies on as well clear them. I cannot get them off my phone.


Please, anyone with useful information beyond screens shots of where things are located, please help.

Thank you.

Apr 20, 2017 4:34 AM in response to OhMama

I Don't have the issue on my phone but I had not updated to 10.3.1 only on my iPad, they're obviously not interested even though it's causing major headaches for some people, how about focusing on current customers and not who you're hoping to get with the iPhone 8 or edition or X or whatever you're going to call it, I think it might be time to go back to android, apple ain't what they used to be

Apr 20, 2017 9:58 AM in response to DontFailMeApple

OK tried that as well and still no joy this is pi$$ing me off now, it's obviously an issue but nothing on here says apple are listening or have acknowledged the problem, I've sent the issue via the settings etc and nothing anyone has said works for me but then again they shouldn't have to because it's apples problem, great that you spend all that money and yet again they find a way to screw up your device??? iOS hasn't been right since 8 or above can we please go back to 7 when I had 0 issues? Thanks to everyone for trying and posting but I'm still back where I started

Apr 20, 2017 12:37 PM in response to Jiggy2

Initially, I was relieved to see I was not alone. What I neglected to say was that I started with Apple by chat and then through email. While they were quick to respond and thorough with step by step instructions, ultimately I asked them to cut to the chase because I didn't want to loose days of my life just getting my devices to work as they should. Yes, that's to say that for the problem that began with my iPad, once I abandoned my back up to rid it of the issue, the same then happened to my iPhone. I lucked out there as there was a backup available from before the problem appeared, but it's only a matter of time and of course the persistent little monster has since reappeared on my iPad. If you're not afflicted, you haven't upgraded to 10.3.1. That's a good thing unless you're simply not bothered by issues like these. My point herein is that top level techs at Apple either don't know what to do, or are at least as out of the loop as we are. Having lost four days of my life that I thought would make a difference, but did not, it may be Apples fault for setting the bar as high as they have, but Android has a ring to it I've not entertained until now. This is whatever it is, but my time is valuable enough that this is nothing short of unacceptable. Don't even get me started with OS X!

Apr 20, 2017 5:42 PM in response to macprolar

The only way I've been able to clear the cookies has been through an "untainted" iTunes back up. In other words the back up that has no zombie cookies.


Have you tried loading a back pre 10.3.1? That's what I did and the cookies were cleared. Once I verified a clean phone I backed it up only using the "newer" back up.


I hope that works.

Apr 22, 2017 6:34 AM in response to apfeli...user

Are there any moderators around here?!


This thread has multiple, repeated entries! The same posts reappear -- and reappear. Please delete the extras!


THe persistent cookie issue needs needs to be fixed -- pronto!


Also, what's wrong with Apple's comment box entry system?!


1. No blinking insertion point when you begin.


2. Double capitalization of first letters of the first paragraph.


3. No auto-capitalization of first word in new paragraphs!


4. Persistent capitalization when unwarranted-- see "THe" above!


It's these kind of ridiculous avoidable glitches that spoil the iPad experience. Toss in the miserably dumb auto-correct system -- especially its poor handling of apostrophes -- and one starts to wonder (even if momentarily) why they still have allegiance to the platform and the company!


Please fix all this, Apple!

Apr 22, 2017 3:54 PM in response to AstroMacMan

Doesn't look like they're interested, maybe that's why it's called the community and not support, though some on here seem to have a better idea than apple support itself??? I see nothing that shows they are listening to these issues and the verification thing still isn't working, I still have to get a code each time I log on??? Looks like they can't do anything right at the mo

Apr 23, 2017 7:41 AM in response to Chuckmary

They are very helpful? If the get impatient? They don't even let you contact them so how helpful is that. And I requested a password reset to access my locked apple account and FOUR weeks later still never received it. After trying to contact them for a week I got someone and was told "it takes time to email you to reset your account so just keep waiting". So Yeah I'd say they are impatient and flat out too! They are useless and don't care about helping anyone at all.

iOS 10.3 Safari cookies won't delete

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