Callers hear their voice echo if I take/make calls using Apple Watch

pnw44i wrote:

My local store reccommended I send it in for service, so I did. I just recieved an email this morning stating they couldn't find anything wrong with it and it is being sent back as-is.

Thier failure to recognize the problem is frustrating. I wanted to buy another Series 2 as a Mother's Day gift but this experience kept me from making that purchase.

If Apple can say that there is nothing wrong with the actual Watch, then the only other thing that controls the Watch is the software, so the issue has to be the software.

Acer2384 wrote:

So I take Apple is still not recognizing the issue? I was really hoping that the new OS was going to fix this issue. I am going to stay on 3.1.3 until its reported the issue was resolved. Its a shame that only a few of us are experiencing this issue. I wonder if it has to do with the batch of watches ours came from or the OS is mainly at fault.

Has anyone gone to their local Apple store to see if anyone there is experiencing the same issue? I'm thinking of going to the store this weekend to ask.

The best thing that the people who are suffering the issue can do is to report the issue to Apple by submitting a feedback report on the link I've mentioned earlier. I too wish I'd stopped on 3.1.3

If the issue had been there since day one, then yes perhaps the Watch could have been faulty. But I know 100 percent that when I got my Apple Watch back in December last year, the issue was not there and it only appeared after I'd updated to 3.2, so it had to be a software bug that was introduced with 3.2, as the software is the only thing that has changed. I haven't even installed any different apps on to my Apple Watch eother from Decembe, so it's not like it's a recently installed app that could have caused it.

I know it's a busy time of year for Apple, but its no excuse for leaving software bugs in software.

jeff1512 wrote:

I have access to six (6) Apple Watch 2's and they ALL exhibit this issue after upgrading to Watch OS 3.2!!! This is a major software problem. I have an open ticket on this with Apple.

That's very helpful (about having six Apple Watch Series 2 exhibiting this issue).

Acer2384 wrote:

I called apple support and spoke to a senior advisor again to see if the issue is being looked at. Long story short, it is on their report regarding this issue but they do not know if/when an update will come to correct this. Its not widespread but they have accounted for many cases of the issue.

I told him that many others are experiencing the same issue and that a few have tried to upgrade to the most recent OS but nothing is fixed. He said to stay on the 3.1.3, due to not currently having any problems, and just refer back to the thread/forum once a new update comes about.

It's a pity Apple don't give us the option to roll back to an earlier software version, for when things like this happen 😠

Encouraging somewhat to know that tech support are aware of the issue, but not that encouraging to not have any timescale of when/if the issue will be fixed.

I think Apple will be working on WatchOS 4, and as such will be paying lesser attention to WatchOS 3. Hopefully if all else fails, WatchOS 4 will fix it.

pnw44i wrote:

Unfortunately we had further discussions and updates this morning and they were removed by an admin. More people chimed in and there was discussion about different iPhone models that had been tried.

That would have been useful, pity they got deleted as we might have been able to see if there were a pattern.

Vegasmichele wrote:

I Have been to the store and am on my third series 2 watch....had the problem with all three after updating to 3.2.2. sales woman with a series 1 Does not have the problem with the 3.2.2 update. At least that's what she told me.

Thanks that's very helpful 🙂

It will be interesting to know if anyone with a Series 1 or even the original Apple Watch suffers from the echo issue with 3.2.2.

katymorris wrote:

I just purchased mine yesterday and am getting this issue too. I'm on the latest software, I don't THINK I was getting the problem when I got it, before I upgraded, but I'm not sure (no one said anything to me about echoing yesterday when I was on the phone and had the old software). I called Apple and talked to a senior advisor and they are forwarding the issue to the engineering department. They took a bunch of screenshots and info from me and I have a follow-up call scheduled for Thursday next week, hopefully they have an answer then.

On my S2 Apple Watch, my problem wasn't there before WatchOS 3.2. So I would think that if your newly purchased Apple Watch didn't have the issue when you first got it, it would have had WatchOS 3.1.3 on it.

I suspect it is a software bug introduced with WatchOS 3.2. Hopefully the more people who get in touch with Apple with the issue/submit feedback to them via the link I posted earlier. The sooner the bug will be found and fixed.