ios 10.2.1 to 10.3 battery drain

Hi there,

Iphone 7, Since upgrading to 10.2.1 and now 10.3, The battery life has been horrible.

Especially in standby where it can be charged at 100% and within 4 hours sitting and not being used it will drop 20% battery, Its starting to get very annoying as i'm now having to charge my iphone twice a day, I would be lucky to get 2-3 hrs device usage according to battery settings. I also have friends with the same issue since updating to 10.2.1 and beyond.


Any ideas on what is causing it as i've tried the 10.3.2 public beta and no change in issue.

Starting to with i hadn't sold my Pixel.


Dan

Posted on Mar 31, 2017 5:00 PM

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Posted on Sep 7, 2017 11:04 AM

Let me try to be helpful. Whatever the problem is, it is NOT a problem with the specific version (in this case, 10.3.3). If you assume it is a problem with the version you will never resolve it. There are a couple of reasons I say that. The first is that this was a trivial change, adding a few lines of code to block a hacker from taking over the radio chip. There is no way such a small change could have created a battery drain problem.


The more general reason is that in the 10 years and dozens of updates that have been released, there are a small number of phones that report increased battery drain after EVERY update. The number of reported problems for 10.3.3 is an order of magnitude fewer than for several other recent releases, and even those were small numbers. There are only two cases where this was actually a problem with the release; 2.0 and 3.1.0. And the many thousands of posts after each of these releases demonstrated that.


If it isn't the version itself, what causes the sudden change in battery life? Sometimes when a version is installed it causes a problem in an app. The update process terminates running apps, and not all of the 1 million+ apps are coded to handle that gracefully. When they restart they may have lost the status of whatever they were doing. They keep retrying and failing, consuming battery in the process.


Another possible related cause is Microsoft Exchange. There is a flaw in the Exchange ActiveSync protocol. It has been there forever; fixing it would require a protocol change, which would break billions of devices that use ActiveSync. So Microsoft doesn't fix it. If an ActiveSync device loses its place in what it was doing it creates a new connection to the Exchange server. But the Exchange server doesn't know about the problem. It accepts the new connection, but doesn't kill the old one, which keeps trying and failing, again using energy. If you have an MS Exchange account and you have a battery problem (even not associated with an iOS update) either turn off the account in Settings, restart the phone, and turn it back on. Or delete it, restart, and add it back.


In general, go to Settings/Battery and see which apps are using the most energy. Wait at least a day after the update to do this, so you have 24 hours worth of data.


Troubleshooting steps for sudden changes in battery life:

  • Kill all running processes, then restart the phone. Note that this will not necessarily fix the problem of stuck apps, however, because they may restart in the same state they were in when killed.
  • Connect to iTunes, restore iOS, and restore your backup. This does 2 things: it deals with the possible but unlikely problem that the iOS version on the phone is corrupted, and it also assures that all apps restart fresh. Remember that app data must be restored, which uses energy, so wait at least 24 hours to see if the problem is resolved. If not:
  • Repeat, and set up the phone as new. Do not log in to iCloud. Do not install any email accounts, calendars or contacts. Do not install any apps. If the problem is still present after a few hours your phone has a hardware problem.
  • If this does resolve the problem try restoring your backup. If the problem comes back you have corrupt data for one or more apps. You can try to figure out which app from Settings/Battery.
492 replies

May 8, 2017 11:52 AM in response to Rana67

I can point you to posts that say "it all happened after installing iOS X", where X=any version from 1.1 to whatever the most recent is. So either every version has been flawed in the same way, or there is a different explanation. I've already explained why the battery drains in airplane mode, frequently even faster than if everything is enabled. The root cause of battery drain at any time is one or more applications that are stuck doing something and unable to complete it. It has never been the version of iOS itself, except for 2.1 and 3.1.2. And those were obvious by the thousands of posts about it in a matter of days (for 3.1.2 it was over 12,000 posts). It can happen any time, but most commonly after an update because the app did not correctly handle being interrupted by the update process. It can always be fixed by identifying and either killing or reinstalling the app that is causing the problem.

May 8, 2017 1:23 PM in response to Jonathanpxxxx

Using your logic:

Car manufacturer X updates their antifreeze coolant used in their vehicles. Soon there after certain makes and models develop intake manifold leaks causing engine oil be contaminated with coolant. Repairs cost thousands of dollars and millions of customers vow to never buy their product again.

Point of cause is coolant is not compatible with Viton (rubber) seals on engine causing PREMATURE FAILURE. {or let's say battery drain}

Is Car manufacture X update to blame? Or would you argue it is the VITON SEAL? Shouldn't research be done first to prevent such an inconvenience to millions of customers? If Car manufacture X would have done homework, they would have found out Car manufacture JAPAN used different formula of same coolant after testing against corrosiveness properties. This may have prevented Car manufacture X from bankruptcy in 2009...

Apple needs to figure out why this update is not compatible with certain makes and models' APPS {Viton Seals} and rectify it!!!!

May 8, 2017 1:29 PM in response to Jonathanpxxxx

Jonathanpxxxx wrote:


Why are you sohhhh adamant that this is business as usual and so defensive of Apple?



Because I have seen almost identical posts after every version that has ever appeared in the 9 1/2 years since the first update was released in September 2007. I'm not being defensive of Apple; I'm saying that if you assume the problem is the version you are never going to solve the problem. If it truly was the version it would affected over 200 million users. It clearly doesn't.


The simple test, that no one actually does (even when they claim they do), is to restore iOS using iTunes and set it up as a new phone. Do not add any email addresses. Do not log into iCloud. Do not enable iMessage. Do not enable FaceTime. Do not add any apps.

May 8, 2017 1:57 PM in response to Lawrence Finch

Using your logic:

Car manufacturer X updates their antifreeze coolant used in their vehicles. Soon there after certain makes and models develop intake manifold leaks causing engine oil be contaminated with coolant. Repairs cost thousands of dollars and millions of customers vow to never buy their product again.

Point of cause is coolant is not compatible with Viton (rubber) seals on engine causing PREMATURE FAILURE. {or let's say battery drain}

Is Car manufacture X update to blame? Or would you argue it is the VITON SEAL? Shouldn't research be done first to prevent such an inconvenience to millions of customers? If Car manufacture X would have done homework, they would have found out Car manufacture JAPAN used different formula of same coolant after testing against corrosiveness properties. This may have prevented Car manufacture X from bankruptcy in 2009...

Apple needs to figure out why this update is not compatible with certain makes and models' APPS {Viton Seals} and rectify it!!!!

May 8, 2017 1:58 PM in response to Danjohn1

Many of us have tried this, exactly that way, and it didn't work. Apple tech support have tried this and didn't work. But if Lawrence says we are wrong, we must be.



Danjohn1: Yeah, iOS 10.3 is slowly accumulating complaints because of the battery issue. Since the beta version there was a lot of complaints about this that the final version dind't resolve. The sad thing it's that, for example, the very well know error on MacBooks Pro 2011 15" with the graphics was massive and even though, they had to spend almost three years to accept the error and repair those equipments for free. That's what happens when some people defends a product even if is exploding in their hands.

May 8, 2017 2:50 PM in response to Obnoxs2

Hi obnoxs2- no worries. Just checking that I wasn't missing something.


It's weird that Apple do not spend a bit of time reviewing these posts and put out an official statement or deploy a program script which will apply the recommended fixes? They should just tell the truth- I would have more respect for them, but right now, in my mind they are as poor as Google who did the same thing last year.

May 8, 2017 8:16 PM in response to Lawrence Finch

I think the problem Lawrence is nobody feels you're offering anything helpful on this thread that you've nestled yourself on.. repeating the same answers that you can find on any "save battery life" topic.. You haven't given any answers to help. Quite honestly just seem to talk down to everyone and their issues (seems sometimes messaging in a "superior" tone). First step in being helpful is recognizing the problem.. not telling people they don't have one (over and over again). Maybe lightening up would help change people's reactions to your posts


As for the "the problem is in the apps" I personally have restored to new.. and ran nothing but the installed apple apps. No third party apps at all, no email, with every background possible drain turned off.. for more than 24 hours. Battery drain was the same. The EXACT same (with almost no user interface, and phone on standby mode). I was hoping it would be an app, because that's an easy fix.. do without it, or wait for the update to that app to fix it.


But that's extreme.. what's the point paying 700-1000 for a phone if it can't be used for less than half a day or tethered to an external battery or power source?


I have used an iPhone for some time (7 years), and I've noticed battery drains before in other iOS versions that could be resolved easily because of some small tweak or app update, but I think there's a legit issue with the update. Even 10.3.2 beta users (who hoped a new update would fix it) are reporting the same if not worse issues with battery.

May 8, 2017 9:12 PM in response to clone0504

I know many people that are saying that they now believe that Apple is creating issues so that you will want to buy a new iPhone instead of keeping the one you have. ... I don't know, but there are more and more problems with every iOS update. Why the **** do the release an update without a thorough quality check of their updates with all phones. We should not be their test subjects! I'm thinking about changing from Apple to something else if they don't get their sh** together.

May 8, 2017 10:10 PM in response to Danjohn1

This is more just a general response as well that the battery drain is crazy for me since upgrading OS. I have an iPhone 6, I did a DFU restore and ran the phone as new with all notifications / background refresh / wifi assist / control center / home page all turned off and on low battery mode and still the same problem. I just run around now with a battery back up. So sad to see that the beta shows no fixes for the battery issue.


:/


I mostly have been stalking this thread and reddit for awhile hoping someone finds a fix. :( Also posting to just show unity in the "Yes this is a problem" and "Lawrence it's not just in our heads."


I have also reached out to apple support...they say it's the battery but I'm worried since I live in Jakarta and have no access to an apple store. The refurbished stores will send the phone to singapore for 100 dollars before the replacement bill.


My other distrust is that I've used other diagnostic apps for batteries and they say my battery is just fine.


Also this only started happening after the upgrade.

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ios 10.2.1 to 10.3 battery drain

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