ios 10.2.1 to 10.3 battery drain

Hi there,

Iphone 7, Since upgrading to 10.2.1 and now 10.3, The battery life has been horrible.

Especially in standby where it can be charged at 100% and within 4 hours sitting and not being used it will drop 20% battery, Its starting to get very annoying as i'm now having to charge my iphone twice a day, I would be lucky to get 2-3 hrs device usage according to battery settings. I also have friends with the same issue since updating to 10.2.1 and beyond.


Any ideas on what is causing it as i've tried the 10.3.2 public beta and no change in issue.

Starting to with i hadn't sold my Pixel.


Dan

Posted on Mar 31, 2017 5:00 PM

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Question marked as Top-ranking reply

Posted on Sep 7, 2017 11:04 AM

Let me try to be helpful. Whatever the problem is, it is NOT a problem with the specific version (in this case, 10.3.3). If you assume it is a problem with the version you will never resolve it. There are a couple of reasons I say that. The first is that this was a trivial change, adding a few lines of code to block a hacker from taking over the radio chip. There is no way such a small change could have created a battery drain problem.


The more general reason is that in the 10 years and dozens of updates that have been released, there are a small number of phones that report increased battery drain after EVERY update. The number of reported problems for 10.3.3 is an order of magnitude fewer than for several other recent releases, and even those were small numbers. There are only two cases where this was actually a problem with the release; 2.0 and 3.1.0. And the many thousands of posts after each of these releases demonstrated that.


If it isn't the version itself, what causes the sudden change in battery life? Sometimes when a version is installed it causes a problem in an app. The update process terminates running apps, and not all of the 1 million+ apps are coded to handle that gracefully. When they restart they may have lost the status of whatever they were doing. They keep retrying and failing, consuming battery in the process.


Another possible related cause is Microsoft Exchange. There is a flaw in the Exchange ActiveSync protocol. It has been there forever; fixing it would require a protocol change, which would break billions of devices that use ActiveSync. So Microsoft doesn't fix it. If an ActiveSync device loses its place in what it was doing it creates a new connection to the Exchange server. But the Exchange server doesn't know about the problem. It accepts the new connection, but doesn't kill the old one, which keeps trying and failing, again using energy. If you have an MS Exchange account and you have a battery problem (even not associated with an iOS update) either turn off the account in Settings, restart the phone, and turn it back on. Or delete it, restart, and add it back.


In general, go to Settings/Battery and see which apps are using the most energy. Wait at least a day after the update to do this, so you have 24 hours worth of data.


Troubleshooting steps for sudden changes in battery life:

  • Kill all running processes, then restart the phone. Note that this will not necessarily fix the problem of stuck apps, however, because they may restart in the same state they were in when killed.
  • Connect to iTunes, restore iOS, and restore your backup. This does 2 things: it deals with the possible but unlikely problem that the iOS version on the phone is corrupted, and it also assures that all apps restart fresh. Remember that app data must be restored, which uses energy, so wait at least 24 hours to see if the problem is resolved. If not:
  • Repeat, and set up the phone as new. Do not log in to iCloud. Do not install any email accounts, calendars or contacts. Do not install any apps. If the problem is still present after a few hours your phone has a hardware problem.
  • If this does resolve the problem try restoring your backup. If the problem comes back you have corrupt data for one or more apps. You can try to figure out which app from Settings/Battery.
492 replies

May 25, 2017 9:27 AM in response to Lawrence Finch

Well, that's not quite what I said, Lawrence. I was referring to some unknown, unexpected network activity not initiated or even enabled by the user.


At one point during my battery drain problems, I was nearing my monthly cellular data limit (without having used LTE any more than I usually do). So I turned off cellular data in order not to incur a charge. The battery continued to drain. When I was within range of WiFi, I could see the spinning icon for network activity in the upper left corner, so the phone was accessing something using WiFi, but all apps were closed. The phone also became hot. I finally did a reset and the icon stopped spinning, but the problem recurred, even with cellular data still turned off.


As far as battery usage, Safari was consistently at the top of the list (according to the report in Settings > Battery).


The thing is, we should not have to cripple our phones just so we can go for more than a few hours without charing the battery.


Having said all that, I'm on my fifth day with my newest replacement iPhone and so far, it's working fine. I charge it overnight and I'm good for the entire day. No rapid battery drain, no overheating, no inaccurate "usage" and "standby" readings.


But I'm monitoring it closely.

May 25, 2017 11:34 AM in response to Danjohn1

It seems that a lot of the suggestions to fix this issue revolve around a wifi or data connection activity. For those still having a problem with battery drain, why not fully charge it before going to bed, disconnect charger and then switch off data comms, wifi, Bluetooth, location services (in privacy section) and exit all apps (double click home button and slide up) and for completeness, reboot the phone. Then see what the battery level is like when you wake up.

May 25, 2017 5:26 PM in response to Lawrence Finch

Looks like about 2158 users will disagree with you by confirming having the same issue as the OP on the battery drain after the update. It also might be the case that you don't feel any difference. Just opened random test of the iPhone 4S on YouTube that proves what I'm saying (https://www.youtube.com/watch?v=zH7FslRYsNg). Pretty sure the same story hits all iPhone models. I'm an iPhone user since 2007 when it has been initially released and had all models (except Plus versions since I dislike it's dimensions).

May 25, 2017 5:36 PM in response to Silicone Soul

The 4S can't be upgraded to iOS 10. It is stuck forever at 9.3.2. So whatever problem they have, it isn't 10.3.2 or any other version of 10. So your post disproves what you are saying.


I'm not denying that a tiny number of iPhone users have a problem. A tiny number of iPhone users will have some problem at any time. But 2158 iPhone users is .0002% of all 1 billion+ iPhone users (since you included versions that cannot update to any version of 10).

May 25, 2017 6:59 PM in response to Lawrence Finch

Lawrence if your iPhone is not having problems consider your self lucky.

It's not an illusion nor is it isolated. iOS 10.3 was the root of everyone of the problems on here.

By the way Forbes post an article referencing the problems many users are having with this upgrade.

If you have a solution we would appreciate your input. If not please stop telling the ones of us that are that we are just an anomaly. Quit trolling us please

May 25, 2017 8:08 PM in response to anthodavis

Lawrence used to complain that nobody was having this issue. That not even media was reporting this problem... Now, this thread is starting to get longer and media is starting to report this bug: https://www.forbes.com/sites/gordonkelly/2017/05/18/apple-ios-10-3-2-iphone-batt ery-life-problems/#485c790205fa


Apple could just do an official announce about this bug and Lawrence could continue saying that we are wrong, that this bug doesn't exists because all his devices work well.


Just stop feeding the troll. Lawrence should be banned from this thread, but let's just ignore him

May 26, 2017 7:14 PM in response to Lawrence Finch

How long since 10.2?

If you keep alienating users from using this Forum, I'm sure it will never catch up to the 10.2 amount of pages. Let's give this thread the same time frame as 10.2 and compare it then. I'm astounded at how many people come here looking for solutions, only to hear from you that they are "in the minority" ".0001% effected"

Instead of correcting each users accusations of "problem" give us a solution. I'm pretty sure the support would be appreciated... Us common-folk get beat down enough in person, certainly don't need it just trying to get help on here:-(

May 26, 2017 7:32 PM in response to Jay Ros

I agree with you!

Lawrence is truly a hindrance to users getting solution to their "Imaginary Issues"

I had to take a break from the negativity realized on here due to him being absolutely relentless that WE are at fault for battery drain!!!

Imagine sitting at a bar enjoying your drink and Lawrence arrives with all his negativite comments?

I'd hop in my car and drive off the highest bridge believing I'm useless to society...

Instead of reacting to users upset over issue, try responding to their need of a solution:-)

May 26, 2017 7:41 PM in response to Obnoxs2

I imagine there must be a way to report and ban Lawrence from this thread. But I don't know how. If you check the threads where he is active, he just go in to troll the people even when they have simple questions. The only thing I can recommend is to try to ignore him and respond to other people with real answers so they don't jump from the highest bridge.

May 26, 2017 9:55 PM in response to Lawrence Finch

Lawrence, perhaps you're trying to help keep things in perspective, but implying that users who are experiencing rapid battery drain aren't dealing with a "real problem" isn't particularly helpful.


It certainly has been a real problem for me, requiring many hours and a lot of frustration. Apple has never told me that I'm doing something wrong to bring this on myself, they have no idea what's caused it, and the best fix they could come up with was to give me a series of replacement phones. They don't do that if they think it's an imaginary or trivial issue, and they don't do it until after they've exhausted other remedies.


Nobody here is looking for sympathy or a hug, we're just sharing our experiences and trying to figure out what to do. If nothing else, it can be helpful for users to realize they are not the only one having the problem.

May 28, 2017 5:54 AM in response to Danjohn1

Hello,


For your information I had the symptom of rapid battery drop after the 10.3 iOS update of my iPhone 6s.

I made a test to compare with the 10.2 version which could last up to 100 hours with data off.


First the battery dropped rapidly but when it reached the last 1%, it still lasted for hours before going completly off...

After weeks of usage with full discharge, the battery usage has now returned quite the same as the previous version.


So for people who made the update recently, first try to check if the last 1% is longer than the first 99% ones.

If so, just let the system some more charge/discharge cycles to return to normal.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios 10.2.1 to 10.3 battery drain

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